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  • Purchase Ledger Clerk (Maternity Cover) West Yorkshire

    West Yorkshire,£18000 to £ 20000 per annum

    Job Description: About The Role. An exciting opportunity has arisen for an Accounts Payable Assistant / Purchase Ledger Clerk to join the team at Maria Mallaband Care Group's Head Office. Location: Westcourt, Gelderd Road, Leeds, LS12 6DB. 40 hours per week - Maternity Cover. Reporting to the Accounts Payable Manager, the successful candidate will be involved in the end-to-end Purchase Ledger process, including adding invoices to the system, checking supplier statements, answering supplier queries by phone and email, banking and reconciling, and building relationships with the Care Homes and company suppliers. About You. Our ideal Accounts Payable Assistant / Purchase Ledger Clerk will have the following skills and values. An ability to work in a fast-paced environment. High levels of accuracy, with sound attention to detail. Strong written and verbal communication skills. Working knowledge of Excel and Word. Experience with processing high volumes of invoices in an Accounts Payable environment is highly desirable. Benefits. In return for this you will receive a competitive salary package plus. 25 days annual leave + bank holidays. Fully funded training. Development opportunities. SimplyHealth cover after one years' service, inc. cashback on medical and dental expenses. PerkBox - a range of discounts and free monthly offers for a variety of high street shops and restaurants. Car through salary sacrifice. Childcare voucher scheme. Cycle to Work scheme. NEST pension plan. Nurse referral scheme. Rewards for 5, 10, 15, 20 and 25 years' service. Annual staff recognition 'MMCG Care Awards. About Us. Care is at the heart of what we do here at Maria Mallaband Care Group. We're an established family-run care provider, and we deliver care to over 3,500 residents across our 80+ care homes nationwide. Our mission is to be the best quality; most highly regarded Care Provider in the United Kingdom and our vision is to create a home from home environment for both residents and staff. We are committed to being an Investors in People employer, which means that we continually invest in your personal training and development. MMCG is a place where your career truly starts to grow. All applicants will be subject to satisfactory references and all employees are checked against the Disclosure & Barring Service (DBS). For further information about the role, call our recruitment line any time on (phone number removed). You can find out more about life at MMCG on Facebook and Twitter. (url removed)/mariamallabandjobs. (url removed)/mmcgjobs. Please be aware this vacancy may close earlier than the advertised closing date if sufficient applications have been received. ID - MMCG5. Maria Mallaband Care …

    February 22, 2019 11:07:36

  • Internal Sales Coordinator South Yorkshire

    South Yorkshire,£18500 per annum

    Job Description: THE COMPANY. Brewster Partners are recruiting an experienced Internal Sales Coordinator for a leading Doncaster based manufacturing business. The successful applicant will be responsible for providing support to international customers, supporting and working with the international customer support team, driving for process improvements, processing orders and invoices and arranging deliveries. THE JOB. Working closely with all areas of the production and supply chain teams to ensure customer satisfaction. Feedback to customers regarding lead times. Data entry. Delivering scheduling. Date management. SAP use. Compliance administration. THE PERSON. Excellent IT skills including MS packages. Excellent communication skills. Organisation & time management. The ideal applicant will have experience within a sales admin/internal sales environment. THE BENEFITS. £18,500. 25 days holiday. 40 hours p/w on a flexible working contract. Pension. Free on-site parking. Brewster Partners Business & Office Support is a division of the Brewster Partners Recruitment Group focusing on the recruitment of talent in administration, business support, HR, sales, marketing and purchasing jobs in in South Yorkshire, West Yorkshire, East Yorkshire, North Yorkshire, Lincolnshire and Nottinghamshire. If you are interested in discussing this job in more detail or any other aspect of business and office support recruitment we would really like to hear from you. Please visit our website at (url removed) for more …

    February 22, 2019 10:37:44

  • Customer Service Team Leader

    £21500 to £ 25000 per annum

    Job Description: ENGIE are recruiting for a Customer Service Team Leader to be based at Q3, Quorum Business Park, Newcastle upon Tyne NE12 8EX. This is a permanent full-time role working 37.5 hours per week, on shifts Monday to Friday between 8:00 am and 8:00 pm, Saturday between 9:00 am and 5:00 pm. On offer is a salary banding of £21,500 - £25,000, dependent upon skills and experience, and benefits package. General Overview. Customer Service team leaders are responsible for leading a team of Customer Service Advisors delivering excellent customer outcomes. Team leader's drive productivity and ensure the delivery of high quality, cost-effective services through supporting continuous improvement. Our Team leaders are an integral part of the leadership of the Customer Service team maintaining morale and facilitating excellent communications. The primary accountability for this role will be to support ENGIE's Home Energy domestic energy offer via the Helpdesk located at our Shared Service Centre (SSC). The team leader will also act as an SME and point of escalation for customer enquiries, therefore, a sound knowledge of the domestic energy market is required. The post holder will be required to work flexibly with variable hours of work to respond to the changing needs of the service. Occasional travel to other sites may also be required as part of the role. Key Accountabilities. Provide excellent customer service through the delivery of easy to use accessible services and ensure quality. outcomes for customers. Support the delivery of an effective and efficient operational service. Ensure adherence to key metrics linked to maximising productivity, improved quality and KPIs. To implement an effective and robust performance management framework to improve quality and productivity. driving performance through achieving targets and personal achievements. Act as a point of escalation for Advisors to manage more complex enquiries. Required Qualifications, Skills or Experience. Essential. Good general education with a minimum of 4 GCSE at grade C or above including Maths and English, or the equivalent, and/or relevant experience. Evidence of continual professional development. Good literacy, numeracy and ICT skills. Experience of undertaking a team leader role and supervisory responsibilities, in a customer service environment (1-year minimum. Experience of working with the Domestic energy market. Experience of using a range of associated business systems e.g. Contact Management Relationship Management system, Workforce Management. Experience of coaching and mentoring to ensure the highest levels of performance and customer service. Experience of dealing with and resolving a variety of customer service enquiries. Experience in recruitment and training. Desirable. Possesses a recognised Customer Service qualification e.g. NVQ or ICS. Possesses a Coaching or Management qualification. Experience of working in a multi-contact centre environment. Experience of payment routines and financial systems. Experience of supporting project work, activities and continuous improvements. For this role, you must have evidence of the right to work in the UK. There is no relocation package with this job role. ENGIE do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community. This job advert is supported by the ENGIE Resourcing Team. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to ENGIE …

    February 22, 2019 10:16:11

  • Continuous Improvement Analyst - Customer Experience

    Job Description: ENGIE are recruiting for a Continuous Improvement Analyst - Customer Experience to be based at Q3, Quorum Business Park, Newcastle upon Tyne NE12 8EX. This is a permanent full-time role working 37.5 hours per week. On offer is a competitive salary and benefits package. General Overview. The Continuous Improvement Analyst will be responsible for supporting the delivery of operational improvements across the entire end-to-end customer experience for ENGIE UK customers. Through a combination of proactive customer engagement, improved knowledge management, customer training with a focus on driving process compliance your role will be to help define, analyse and deliver an improved customer experience and tangible financial value for ENGIE SSC customers in the UK. Main Duties and Responsibilities. Engage with key SSC customers to understand pain points and identify potential improvements. Analyse customer feedback to identify themes and trends for improvement. Support the delivery of customer experience improvement projects. Deliver training to customers and SSC teams on key business processes. Develop knowledge articles and content for sharing with SSC customers to drive self-service. Passionately drive Continuous Improvement visibility and awareness across the business and act as a change agent to ongoing customer experience improvements. Required Qualifications, Skills or Experience. Education. Educated to degree level. Experience. Proven experience in a complex dynamic services sector environment. Proven experience of successful engagement with a wide range of business stakeholders. Flexibility and adaptability. Desired expertise in customer facing roles. Skills. Self-starter and able to schedule and manage multiple activities in the same timeline. Strong organisational skills, able to manage workload effectively and meet deadlines with keen attention to detail. Able to work with different functions within the organisation. Computer Literate. The ability to work under own initiative and as part of a team environment. Strong written and verbal communication skills in English. Excellent communication and interpersonal skills. For this role, you must have evidence of the right to work in the UK. There is no relocation package with this job role. ENGIE do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community. This job advert is supported by the ENGIE Resourcing Team. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to ENGIE …

    February 22, 2019 10:11:45

  • Continuous Improvement Manager - Customer Experience

    Job Description: ENGIE are recruiting for a Continuous Improvement Manager - Customer Experience to be based at Q3, Quorum Business Park, Newcastle upon Tyne NE12 8EX. This is a permanent full time role working 37.5 hours per week. On offer is a competitive salary, bonus and benefits package. General Overview. The Continuous Improvement Manager (CIM) will be responsible for driving operational improvements across the entire end to end customer experience for ENGIE UK customers. Through a combination of proactive customer engagement, improved knowledge management, customer training with a focus on driving process compliance you will deliver an improved customer experience and tangible financial value for ENGIE SSC customers in the UK. Main Duties and Responsibilities. Build productive relationships with key customer stakeholder groups to enable additional value to be driven out of the UK SSC through proactive collaboration and end to end process optimisation. Chair SSC quarterly customer board to review SSC performance and govern Service Level Agreements. Develop and execute improvement plans taking into account all sources of customer feedback. Define and deliver significant customer service improvements by leading process improvement projects/activities. Own, manage and publish all SSC knowledge articles for publishing to customers via digital and online channels – to drive increased user self-service. Continually review and optimise end to end customer journey metrics in order to deliver services at the lowest cost. Passionately drive Continuous Improvement visibility and awareness across the business and act as a change agent to ongoing customer experience improvements. Required Qualifications, Skills or Experience. Education. Educated to degree level. Experience. Proven experience in a complex dynamic services sector environment. Proven experience of successful engagement with a wide range of business stakeholders. Change Agent and proven team leadership skills. Desired expertise in process improvement and/or operational management. Project management experience is desirable. Skills. Self-starter and able to schedule and manage multiple activities in the same timeline. Strong organisational skills, able to manage workload effectively and meet deadlines with keen attention to detail. Able to work with different functions within the organisation. Proven leadership skills and business acumen. Resilient and able to interface and influence at all organisational levels. Understanding of data analysis and statistical tools. Computer Literate. The ability to work under own initiative and as part of a team environment. Strong written and verbal communication skills in English. Excellent communication and interpersonal skills with the confidence to deal with internal teams and external suppliers/customers at all levels. For this role, you must have evidence of the right to work in the UK. There is no relocation package with this job role. ENGIE do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community. This job advert is supported by the ENGIE Resourcing Team. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to ENGIE …

    February 22, 2019 10:05:39

  • Training Coordinator South East England

    South East England,£25000 to £ 28000 per annum

    Job Description: A leading global name in the lifting industry has an exciting opportunity for a Training Co-ordinator to join their friendly team in Banbury. You will be supporting the national based training centre in the administration of training courses both internally and externally. This will include being involved with organising training requirements and courses - refresher, new, external and internal. If you also enjoy customer liaison then you will be responding to enquiries for training for all customers and be able to provide the full service from start to finish to include quoting and follow ups. If you have experience in a training administration or customer facing position then we would love to hear from you. Excellent salary and benefits with a total commitment to your professional and personal development. Apply today - and be part of something truly …

    February 22, 2019 07:55:14

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