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  • Customer Service Advisor South West England

    South West England,£18000 to £ 20000 per annum

    Job Description: Our client is looking for a Customer Service Advisor to join their growing team. The successful candidate will provide the customers with the right level of attention whilst using their internal skills to help remedy the customers query, resolve their complaint, book their next appointment or to take payment for repairs. Main Responsibilities. Take incoming calls to manage the customers experience by answering questions, booking appointments, taking payment or resolving complaints. Manage customer queries by email. Accurately and consistently log call details onto the system. Maintain accurate and up to date records for all customer databases. Take payments for service repairs, web-orders and issue refunds where appropriate. Assist customers with complaints. Advise customers on purchasing the appropriate items for their needs and requirements. Process orders and conduct fraud checks. Skills and Experience. Working in a call centre and possess a good telephone manner. Ensuring that our customers are kept up to date with the status of their query. Being able to deliver outstanding service with a keen eye for customer focus. Excellent writing skills are a must. Flexibility with a positive attitude to meeting business objectives. Proven ability at problem solving. Goods levels of diplomacy when dealing with customer queries. Ability to thrive in a pressured environment. Organisational skills, with the ability to prioritise workloads, multi-task and apply consistent. attention to details are essential. On offer is full product training, excellent working conditions and great prospect for progression. You will be working for a world class brand and with friendly team of people. Our client is looking to recruit immediately so please don't delay and submit your CV today. Hours of work 9:00 – 17.30 Monday to Friday. If you do not have any contact from us within 7 working days please assume that on this occasion unfortunately your application has been unsuccessful, and we invite you to submit your CV for other roles you feel your skills, qualifications and experience …

    December 12, 2018 04:53:43

  • Customer Service / Administrator South West England

    South West England,£17700 to £ 22000 per annum

    Job Description: Our client, a growing company in Exeter are looking to recruit an Account Coordinator to join their busy team. The ideal candidate will have a strong customer service and administration background and an excellent attention to detail. Due to their continued growth and the professional service requirements of their clients, they would like to meet reliable and organised people, who are keen to demonstrate their customer service and administration skills in this critically important role at their Exeter Head Office. The successful candidate will be dealing directly with their commercial & domestic clients by telephone, allocating tasks to engineers and ensuring that the associated records and administration is completed. Candidates will need to have a mature attitude, be flexible on shift patterns, (including daytime, some evenings and weekends), be computer literate, familiar with using databases and will have an excellent customer service track record. The ability to use good judgement and make calm, sensible decisions will be essential, as will attention to detail and having a team player approach. We are looking for exceptional and motivated people and career progression is possible for the right candidates. Salary will start from £8.50 p/h during the probational period, (max 3 months) and will also reflect some unsociable hours. If you do not have any contact from us within 7 working days please assume that on this occasion unfortunately your application has been unsuccessful, and we invite you to submit your CV for other roles you feel your skills, qualifications and experience …

    December 12, 2018 04:53:43

  • Account Manager South East England

    South East England,£25000 per annum

    Job Description: Location: Kingston-Upon-Thames. Salary: £25,000pa plus Annual Bonus. Hours: Mon-Fri 9-5. My Client are a very successful and long standing IT events Company and a position has come up for a Memberships Manager to join the team. Purpose of the role. To co-ordinate the activities of the Customer Engagement Membership department. Duties. You will be required to build strong relationships with internal and external customers, suppliers and volunteers. This exciting role requires you to have the ability to multi-task and work effectively on several active projects at any one time while meeting strict deadlines with the highest quality of work. To be the first point of contact for member enquiries via telephone, email and chatbot. To maintain and update membership records and perform routine quality checks on the data. To be a CRM champion of the membership platform. To coordinate the monthly membership renewal process and follow up lapsed members. To own marketing projects and to set-up and maintain a marketing plan aligned with membership retention. To develop and co-ordinate member recognition programme. To upsell memberships and the products and services we provide. Working closely with the Customer Engagement Sales Executive to record and manage sales leads and maintain a calendar of recruitment and retention activities. To maintain records and contribute to reports showing results of; recruitment and retention activity, marketing campaigns, member engagement and non-renewals. Account management administration duties including data entry. Knowledge, skills and abilities. Demonstrate a level of performing a high standard of customer service. Excellent attention to detail with data and copy, proofreading skills. Good organisation, written and verbal skills. A good knowledge of office practices, administration, marketing and customer service skills and techniques. Able to establish and maintain good working relationships with other departments, members and suppliers. Able to multi-task and meet deadlines whilst delivering a high standard of work. IT Literate. o Able to use a variety of software including word processing, databases, spreadsheets. o Familiar with using Office 365 and Microsoft packages. o Able to operate related equipment e.g. printers, scanners …

    December 12, 2018 04:52:38

  • Administrator North Yorkshire

    North Yorkshire,£9.35 per hour

    Job Description: A Site Administrator is required to work with an engineering services provider at their defence site in Catterick. This will be a 6 month contract with likelihood of further extension. Main Responsibilities. Liaise with HR Administration to ensure a joined up administration service is in place. Deliver site induction to new starters. Maintain site training records. Travel administration. Candidates will be required to pass security clearance so must be UK passport …

    December 12, 2018 04:50:52

  • Evening & Weekend Helpdesk North West England

    North West England,£9.00 per hour

    Job Description: I am currently recruiting for motivated and customer focused candidates to work for a fantastic client in Manchester. Due to growth and expansion my client will be adding a new team of Evening Shift Helpdesk Operators to their existing friendly team. As a Helpdesk Operator you will be taking calls from members of the public across the UK who wish to report faults or issues with their homes, you will manage the call, logging information, prioritising the fault and informing the customer of next steps. This is initially a temporary role which will become a permanent role after 12 weeks for the right candidates. Shifts are 32 hours per week evening shift working on 5 shifts rotating pattern with 3 out of 5 weekends pattern from 4.30 - 11.30pm. What we are looking for. Excellent customer service experience, from any background. Candidates who want to work consistent night shifts. Experience working with a computer system. Excellent communication skills. If you are interested in this position, please get in touch with Janice today for a chat about the role. 0161 233 8100. Adecco is an equal opportunities employer. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information – please copy and paste the following link in to your browser https://(url …

    December 12, 2018 04:48:56

  • Events Executive/Wedding Planner

    £18000 to £ 20000 per annum

    Job Description: My Client is looking for an Events Executive/Wedding Planner to join their team and work at their leisure site. You must be experience and have at least 2 years in events management. You will be conducting events, activities and taking part in other elements of the business. Key Duties. Day to day running of activities. Dealing with customer enquries. Meeting clients expectations when organising events. Liaise with Chef/Bar Manager to meet needs. Marketing. Inputting new ideas. To build relationships with clients and guests. Handling of cash. Health & Safety. This is suitable for someone who has come from an events/weddings/conference background. Interested? Click …

    December 12, 2018 04:48:00

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