Business Support Executive

The Global Travel Group
07 February 2019
07 March 2019
North West England
Job Roles
Customer Services, Leisure/Tourism, Sales
Full Time
Contract Type
Undisclosed salary

Job Detail

Job Accountabilities
•Answer queries via telephone, email, intranet and other medium from members, customers and Suppliers/Supplier partners direct regarding offers/product information, front and back office support and any general queries.
• In conjunction with the Commercial Manager build and enhance relationships with suppliers through meetings and conference calls. Drive sales through obtaining exclusive offers, incentives and looking at opportunities.
•Support customers bookings made via ex – members, and administer payments, changes and tickets.
•Effective communication of product information and processes to group members via the intranet, and other social mediums to promote our strategic partners and keep our members informed of up to date processes.
•Ensure that all systems are maintained to a high standard at all times so all visible agent data is relevant.
•Provide Administration support to the Commercial Manager, Director of Commercial and MD.
•Retrieve/run reports, collate and manipulate information and present in the required format when requested, along with collecting financial data to invoice and pay monies.
•Liaise directly with operators/internal support functions when required to resolve queries and sit in meetings as and when required.
•Support the Commercial Manager to arrange and organise annual training days along with familiarisation trip opportunities, VIP trips and on occasions attending or carrying out events.
•Co ordinate and assist in a variety of administrative tasks, weekly and monthly, to deliver reports, information and actions by specific deadlines.
•Support reception duties as necessary to cover lunch and annual leave periods.
•In addition to these functions, the employee is required to carry out such other duties as may be reasonably required to meet the needs of the business

Experience and Professional Competence

Skills required:

•GCSE/O Level standard grade C or above in English and Maths.
•IT literate – including intermediate Excel
•Extensive customer service either face to face or over the pone
•Travel industry experience
•Excellent communication skills – written and verbal
•High attention to detail
•Highly organised and able to prioritise work to tight deadlines
•Ability to demonstrate initiative and work autonomously
•Passionate about travel and our products