Travel Sales Consultant

Gold Medal Travel
01 February 2019
01 March 2019
North West England
Job Roles
Leisure/Tourism, Sales
Full Time
Contract Type
£22000 to £25000

Job Detail

Gold Medal Travel is an award winning tour-operator with over 40 years’ experience in tailor-making holidays to worldwide destinations. We offer scheduled flights with the world’s leading airlines, thousands of worldwide hotels, car hire, campervans and many other exciting products around the world.

We are now recruiting for Travel Sales Consultants to join our busy sales centre on Preston Docks. In this role you will take calls from our travel agent partners, maximising sales at every opportunity to enhance a customer's holiday experience and consistently provide the fabulous customer service that we are renowned for.

Hours: 40 hours per week, 5 days over 7

State Dates: 4th March & 21st March 2019

Job Accountabilities

- Answering calls in a professional and timely manner and delivering outstanding customer service
- Delivering outstanding customer service on every call
- Maximising sales opportunities and meeting sales targets
- Maximising all ancillary sales opportunities. i.e. day tours, insurance, vehicle rental and transfers
- Providing feedback on pricing issues
- Working accurately to minimise errors and losses to the business
- Adhering to all call centre call etiquette

Experience and Professional Competence

Skills required:

- Educated to GCSE or O’Level standard - Grade C or above in Maths & English (or equivalent)
- Previous sales experience from working in a target driven environment
- Customer focused - put's the customer first in every situation
- Attention to detail
- Excellent communication and negotiation skills
- Self motivated
- Numerate
- IT literate - knowledge of Microsoft Office products/ and/or in house systems
- Travel industry experience desirable
- Passion or interest in travel and ideally have travelled outside Europe