Customer Relations Executive

County Foods Ltd
17 October 2018
14 November 2018
Job Roles
Customer Services, Leisure/Tourism
Full Time
Contract Type
£18000 to £18000

Job Detail

Travel 2 has been in the travel business for more than 30 years. It is now one of the UK’s largest long haul tour operators and is recognised as a market leader for tailor-made holidays to Australia, New Zealand, South Pacific, Asia, Africa, Middle East, North America, Latin America as well as for round the world travel. Specialising in holidays for the independent traveller via travel agency partners, Travel 2 works with some of the world’s top airlines, hotels, car hire and cruise operators. We are now recruiting for a Customer Relations Executive, based at our offices in Skypark, Glasgow. You will maintain a high standard of service in dealing with post travel issues and adhering to ABTA Code of Conduct. Accurately deal with all communications and correspondence in a timely manner to reach good resolutions which minimise losses and retain business. Job Accountabilities •Acknowledge incoming complaints promptly•Investigate contents of complaint•Request information from suppliers, including airlines•Pursue and follow up on outstanding communications•Maintain ABTA guidelines on response times•Conduct internal investigations where required•Raise appropriate refund and Ex Gratia requests•Maintain good working relations with colleagues, internal and external•Provide feedback and recommendations•Attend training and meetings•Flexible to the needs of the business•Courteous and helpful to customers, internal and external•Offer advice, assistance and guidance to colleagues•Handling problem calls•Update all Customer Relations databases daily

Experience and Professional Competence

Skills required:

•Geographical knowledge•Travel experience gained in a customer relations/service background•Exceptional telephone manner, written and verbal communication skills•Excellent problem solving and negotiating skills•Organised•Accuracy with attention to detail•Strong team player•Ability to prioritise