175 years ago, our founder Thomas Cook began this company with a vision to “broaden the mind of others and break down the partition walls of prejudice.”
Once describing himself as “the willing and devoted servant of the travelling public”, Thomas Cook was a true pioneer of the travel industry, opening up a world of new destinations and new travel experiences to everyone. By obtaining the best services and prices for his customers, he laid the foundations of the company that still bears his name today.
Thomas Cook is now one of the world’s leading leisure travel groups, supported by 22,000 colleagues and operating from 16 countries. Our vision today remains true to the principles of Thomas Cook 175 years ago – to be the most loved holiday company.
We value the contribution our employees make to the business and to our customers and annually recognise those colleagues who have really demonstrated our values and behaviours.
The Customer Hero award is voted for by our colleagues. It is important to us that we work as One Thomas Cook and that our people feel valued and can contribute towards recognition of their team.
Our Customer Heroes have shown what it means to have the customer at the heart of everything we do.
T: 020 7557 6400
Thomas Cook Abandons Practice of Separating Hotel Guests by Nationality
Thomas Cook Group Plc, the world's oldest holiday company, is abandoning a decades-old approach of assigning different nationalities to specific hotels after a survey indicated that the bulk of its clients would be willing to vacation with a more ...
As Brexit Proceeds, Thomas Cook Tells Brits to Bunk With Germans
Newlyweds take legal action against Thomas Cook
The couple are now taking legal action against Thomas Cook Tour Operations, after their hellish stay at the luxury Cuban resort. Project manager Mr Longhurst, 38, said: 'We started enjoying our honeymoon, and went to some of the hotel's fine dining ...