At On The Beach we are on the lookout for people who are ambitious, keen to learn, want to have fun, are smart and above all bold enough to try new things. As a Customer Service Advisor you'll deliver a fantastic buyer experience not because it's expected but because you care about people getting a great experience. We want you to have fun and show positivity while demonstrating flexibility to the needs to our clients and the business. We trust you to take ownership of the client and ensure they receive the very best attention possible. The position has a starting salary of £16,000 rising to £19,000 for exceptional performers and is based in Cheadle near Stockport. What will my Customer Service Advisor role entail. To be responsible for assisting our client with their queries, dealing effectively with requests to change their booking and treating everyone as an individual. To 'own' queries and relentlessly try to resolve them first time round if at all possible. To provide excellent customer service and promote On the Beach with passion. To take pride in achieving personal KPIs. To be adaptable to change in a fast-paced environment. To listen to our clients and not be afraid to be innovative. What experience do I need to be successful. Being fantastic when dealing with people via phones, email and direct messages. Delivering the highest level of customer service at all times by combining outstanding communication and rapport building skills. Resolving issues in a professional and empathetic manner. Dealing with high volumes of Inbound calls from clients and assisting them with their queries. Sound IT skills. Working towards departmental and personal KPIs. Being a team player that works well under pressure. Being happy to work with other departments in busy periods and times of need. What are we looking for. Call Centre / Contact Centre experience. Experience in Travel is desirable but absolutely not essential. Our Values. Delivering a great customer service experience – Our mission is to make it easy for people to find, book and enjoy their perfect beach holiday. Innovation – Be Creative. We aspire to do things differently. Deliver change with speed and learn quickly. Simplicity – Working together we quickly identify the simplest solution for every challenge by being smart and can-do. Respect – We appreciate and understand each other's styles, experiences and approaches, by being down to earth and empathetic. By bringing people on your journey, ideas can blossom and people can thrive. Communication – Helping each other by talking and collaborating. We'll get there faster and it'll be more fun. Our Contact Centre is based in Cheadle, South Manchester. The hours are full time (37.5 hours per week) working shifts typically between the hours of 8am - 8pm Monday - Friday and 9am - 7pm Saturday and …

On the Beach sends over 1.5M people on their perfect beach holiday every year, but we're only just getting started. We are currently looking for a UX Researcher to join our award-winning technology team which has recently relocated to a multi-million-pound bespoke facility in the heart of Manchester and has ambitions to become Europe's leading online retailer of beach holidays. This is a great researcher opportunity to elevate your career and join a passionate team of like-minded UX'ers, striving to produce the very best. We sell holidays, so the office is bright, people smile and we're always excited! We work hard (rarely at our desks) and play hard (pool, table tennis, Xbox), the bar opens on a Friday afternoon and the work/life balance is second to none. And YES… we do have hammocks. As a UX Researcher, your daily responsibilities will include. Generating evidence-based actionable recommendations. Supporting, Conducting and managing user research that will inform product roadmaps, concepts and design direction. Working closely with the analytics, data science and internal database teams. Ensuring our vision is validated and aligned against the needs of the user. Collaborating with all members of all teams. About you to be a successful researcher. An understanding of UX principles. Hands-on experience with behavioural and ethnographic research, usability testing, tree testing, benchmarking, online testing, survey design and analysis. Proven success in conducting user research. The ability to present user insights to project stakeholders at all levels. Very strong attention to detail, organisational skills and the ability to assess data. Strong communication skills, both written and oral, with a natural ability to articulate and defend your recommendations. Previous experience working closely with designers and developers. Whether it's a tour of our swanky offices, an informal chat about this UX Researcher role or one of our other roles, or you just want to find out more about the team, apply …

On the Beach isn't a normal travel company and neither are our people. We're united in our mission to become Europe's leading online retailer of beach holidays. We are taking over tech in the city and are looking for a Front-End Developer to join us! Our award-winning team has relocated to our multi-million Tech HQ in the heart of Manchester and we are looking for passionate and ambitious like-minded tech superstars to join our journey. We believe in maintaining a positive work/life balance, so to help, we offer flexible working, discounts on local amenities (including gym membership and restaurants) and a free bar – stocked with an enviable selection provided by some of Manchester's finest breweries – to close out R&D time on a Friday afternoon. We also offer discounts on our fantastic beach holidays, a Share Incentive Plan, workplace pension, training and development, conferences, social events, enhanced maternity/paternity pay… the list goes on. As a Front-End Developer, your daily duties will include. Mixing specialisation with collaboration and constantly looking for ways to improve. Employing coding best practices, OOP and SOLID standards to help us become more flexible every day. Believing in reusability, interoperability, multiple client support and efficiency and liking SASS + BEM for responsive CSS, bundling mechanisms and ES.next Javascript. Using several technologies such as Ruby on Rails, React, Redux, Babel and Webpack as well as constantly adapting our technology stack based on the task at hand. Focusing heavily on accessibility/WCAG 2.0 and UI/UX best practices. Using A&B/split testing and working closely with design, marketing and analytics teams to continuously improve the user experience. Working closely with QA teams to ensure the best possible quality. To be a successful Front-End Developer, you will. Be passionate about technology and will thrive on solving problems. Love to learn and you will get a kick out of working as part of a team. Care about your craft and want to build exceptional products, being proud of what you deliver. Be flexible, open to new ideas and always looking for ways to improve. Have an interest or previous experience in React, Redux, JEST, Webpack, ES.next, Babel, SASS + BEM, Accessibility, TDD and/or SOLID. In return, a Front-End Developer will receive a competitive salary depending on experience. Whether it's a tour of our swanky offices, an informal chat about this Front-End Developer role or one of our other roles, or you just want to find out more about the team, apply …