The On the Beach Story. We are proud to be one of the UK's leading online retailers of beach holidays - from humble beginnings in 2004 as a start-up business in a terraced house in Macclesfield, England, to our 2015 listing on the London Stock Exchange; we now send nearly one million happy customers away on their perfect beach holiday each year. With huge opportunities for growth, we're on a long-term mission to become Europe's leading online retailer of beach holidays, so our story's only really just begun. People are our business. Recruiting, engaging and retaining staff with the right On the Beach DNA is important to us and we have exciting plans to continue this investment and develop our fantastic working environment to further support our values and vision to be Europe's leading online retailer of beach holidays. But it doesn't stop there. We're proud to have a fantastic team culture too. To encourage this, our teams get state of the art technology to work with, a casual dress code, a chill out area, as well as continuous support and learning. We support and provide an environment in which our employees can flourish. We celebrate when things have gone right and if things don't go quite to plan we all rally around each other. Above all we work together as a team. What's the role all about. At On the Beach we are on the lookout for people who are ambitious, keen to learn, want to have fun, are smart and above all bold enough to try new things. As a Travel Agency Coordinator; you will assist the development of our new brand to ensure Classic Package Holidays is a successful and profitable business. You will ensure all incoming contacts/enquires from travel agencies are handled in an efficient and timely manner whilst meeting or exceeding all agreed departmental targets for customer service and sales. We need energetic people from all backgrounds who can provide top class customer service, who can learn quickly and are interested in developing their career in the holiday business. We want you to have fun and show positivity while demonstrating flexibility to the needs to our clients and the business. We trust you to take ownership of the travel agencies and ensure they receive the very best attention possible. The hours are full time (37.5 hours per week) working shifts typically between the hours of 8am - 8pm Monday - Saturday and 9am - 8pm Sunday. The position has a starting salary up to £19,000 depending on experience + commission. This role is based in Cheadle near Stockport. What will the role entail. Taking enquires from a range of Travel Agents from across the UK and converting them into bookings. Achieving and exceeding company, team and individual objectives relating to sales targets, productivity, product knowledge and attendance/punctuality. Build and maintain a strong business relationship with Classic Collection Holidays and On The Beach employees. Building and maintaining great relationships with travel agents and industry partners. Effectively and efficiently handle any administrational and operational queries.Maintain accurate information on the company's products, commercial campaigns and ancillary services. To exceed the travel agents' expectations and go the extra mile wherever possible. Ensure bookings that are made are fully realised and booked whilst taking commercial responsibility for the profitability of the booking. Communicating and escalating operational issues and process improvements to the management team. Managing post travel feedback and customer service by dealing with any complaints in a calm and diplomatic manner. Essential Experience & Skills. Previous experience of working with travel agents and/or tour operators is highly preferred. Commercial awareness within the travel industry. Self-driven and results oriented with a positive outlook. Excellent communication and customer service skills. Strong computer and administration skills. Excellent attention to detail. Able to work on own initiative and as part of a team. This is the place. To elevate your career and join a passionate operations team, striving to provide the best customer experience. We sell holidays, so the office is bright, people smile and we're always excited! We believe in maintaining a positive work/life balance, so to help out, we offer flexible working, discounts on local amenities. To help you find the time to really relax (as well as helping you become a genuine beach expert) we offer generous staff discounts for your family and friends on our fantastic beach holidays. On top of this we offer, workplace pension, wellness sessions, comprehensive healthcare plan, training and development, social events, enhanced maternity/paternity pay...the list goes on. As an equal opportunities employer, we value diversity and welcome applicants from all sections of the community regardless of gender, ethnicity, disability, and sexual orientation. You will be kindly asked to provide your equality information as part of your application process to On The Beach. Any personal equality information given to On The Beach will be handled with the utmost confidentiality and will only be used for monitoring and identifying improvement areas. All the information disclosed by applicants is stored on our ATS, in line with the General Data Protection Regulation (GDPR) and can only be accessed by selected Human Resources team …

As part of our rapid expansion into Europe, On the Beach is recruiting for a Swedish Speaking Customer Advisor with Scandinavian language skills. The position has a starting salary of £17,000 rising to £19,000 for exceptional performers and is based in our new office in central Manchester, a short distance from Piccadilly station. The candidate must be fluent in Swedish, and have good English both written and spoken since we are also dealing with UK overflow when needed. The candidate should ideally have previous sales and customer service experience. On the International department, we deal with all aspects of the business but in a smaller scale. The goal is to provide the same services the UK customers get from OTB, but in Swedish and/or Norwegian. Our agents handle both Swedish and Norwegian queries from customers that want to book a holiday, want to confirm a pending order or have a general query about their booking either over the phone or on email/messages. We also deal with issues customers have while in resort and also potential operational issues such as hotel and flight changes. We also deal with complaints that customers might have after they have returned from their holiday. Swedish Speaking Customer Advisor role will entail. Working towards daily/monthly booking and conversion targets whilst continuing to offer a 1st class customer service to customers. Keeping product and brand knowledge up to date while having an in depth knowledge relating to our portfolio of destinations and supplier products. Shows determination by ensuring performance and conduct is in line with performance measures and targets while having the ability to work under pressure. Handling customer enquiries, bookings and payments in a professional manner. Offering excellent sales and customer service by dealing with any complaints in a calm and diplomatic way. Maximising profit opportunities when finalising bookings or making amendments. Takes responsibility for own personal development by seeking feedback from others and acting upon it. Enjoys talking to customers while working in a fun vibrant environment. Presents a number of solutions in order to balance the customer and the business's needs. The international department is a product of OTB's vision to be the largest online holiday retailer in Europe. Working on the International department is a diverse role, demanding a high grade of multitasking skills and an ability to prioritize tasks in a productive way. Essential skills. Fluent in a Scandinavian language (preferably Swedish ) at a native level. Sales/call centre/customer service experience. Attention to detail with a friendly, positive outlook and excellent interpersonal skills. Hardworking, punctual and adaptable. Strives to achieve targets using own initiative or as part of a team. Strong numerical skills (Grade A-C at GCSE or equivalent Scandinavian qualifications. Calm and influencing decision maker. Desirable skills. Working knowledge of travel systems (view data, SABS, supplier websites. Basic knowledge of the Scandinavian travel industry. Well-travelled, with sales, travel or call centre background. Benefits we give you. = Competitive starting salary, with a rewarding commission structure. = State of the art offices with pool tables, pitch and put, badminton courts, beauty room, onsite canteen & chill out areas. = Holiday discounts for staff, friends & family. = 'Fam' staff trips abroad. = Chances to win holidays. = Enhanced maternity & paternity package. = Train and travel season ticket loans. = Cycle to work scheme. = Social events – Summer BBQ, Christmas parties, Big Breakfasts. = Casual dress code. = Length of service awards. = Health & Wellbeing benefits including SimplyHealth, access to free face to face counselling, Employee Assistance Programme, free fruit & discounted gym membership. = Share incentive plan. = Increasing holiday allowance with length of service. = Workplace pension. …