Salary: £16,380 increasing to £17,596 per annum on successful completion of your personal development goals. Do you thrive on providing exceptional customer service and want to be part of a successful team. This is exactly what our Customer Service Contact Centre deliver day in, day out and is the reason why we are recognised in the industry with a number of prestigious awards. As a Customer Service Representative you will take inbound calls as the first point of contact for our customers; creating that positive experience on every call whether it's a savings or mortgage related query. This role is based in Cobalt, Newcastle and we have parking facilities available for everyone either on site or nearby. We are looking for full time colleagues that have a passion for creating positive relationships, who enjoy working in a bustling environment and thrive on working on multiple priorities. Our mission is to help customers save and have the home they want and we recognise that our colleagues are crucial in achieving this. You will receive all the training, coaching and support to be successful in the role. And your career doesn't have to end there, life at Leeds can be both stretching and rewarding with opportunities to further develop in the role you love and to look wider at alternate opportunities, so you can build a long and successful career with us. Our Contact Centre is open Monday to Friday 8am-8pm and Saturdays 9am-5pm. We work a 35 hour week with a set 4 week rota including only 1 Saturday in every 3, encouraging a culture of work life balance. The next induction dates are 6th January, 20th January and 17th February 2020. Do you have the following skills & experience. The ability to communicate effectively and build positive relationships. Be proactive and deliver exceptional customer experience. Ability to problem solve and make decisions. Competent in Microsoft Office. Maintain attention to detail whilst working under pressure. Demonstrate determination to succeed and achieve great results. GCSE in Maths and English grade 4/C or equivalent. Why is Leeds Building Society a great place to work. We're a mutual not a bank, which means we're owned by our members and are run exclusively in their best interests. In fact, our business is built on the idea of people helping people, whether that's saving for the future or buying their own home. We're proud to be the first financial services organisation to be awarded Leaders in Diversity. We don't believe in a 'one size fits all' approach when it comes to working here so we provide a flexible inclusive working environment that suits all colleagues. We're a Sunday Times Best Company to work for, which reflects our commitment to support our colleagues with the environment, tools and training they need to be able to excel in their careers. We're committed to doing what's right for our members, colleagues and communities. We were the first national high-street financial institution to be awarded the Fair Tax Mark, we buy 100% renewable electricity for all our sites and have a two year charity partnership with Samaritans. In addition every colleague has 14 hours volunteering each year. Our culture and colleagues are at the heart of everything we do. Interested in applying. Click “Please Apply” below. If you are successfully shortlisted you will receive a link via email to complete an online assessment. Leeds Building Society is proud to be an equal opportunity employer. We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. If you have a disability or special need that requires accommodation, please contact …