At Gold Medal Travel we’ve been supplying scheduled flights, hotels, holidays, car hire, tours and excursions for over 45 years. We like to think we have learned something in that time, building a team of experts who love to travel and whose knowledge of the world is second to none. A team who carefully select the very best products in each of our destinations so our customers can tailor-make the perfect holiday. We can help with everything from hotel choices, flight routes, stopover destinations, twin centre options and even things to do in resort.

Over the years we have won multiple industry awards which reflect our commitment to our customers and leading position within the travel industry, including:

· 2017 Best Long Haul Operator, Globe Travel Awards

· 2017 Best Consolidator, Globe Travel Awards

· 2017 Best Trade Friendly Brand, Globe Travel Awards

· 2016 Best Consolidator, Globe Travel Awards

· 2015 Tour Operator of the Year, TTG Awards

· 2015 Employer of the Year, BIBAs

We are proud to be part of the dnata family which, as a global business, employs more than 38,000 people across the world.

Our Gold Medal offices are based in Preston and roles within the business range from travel consultants working in the sales centre, through to business support functions such as finance, marketing, IT, product, customer service and operations.

We truly believe that our people are at the heart of our business and together our team work tirelessly to make our business a success. We recognise and reward staff in a number of ways and strive to embrace a positive work atmosphere to ensure staff are motivated, engaged and, of course, have some fun along the way.

Gold Medal Travel Jobs

Customer Service Advisor

2 months ago

Gold Medal Travel – North West England

Gold Medal Travel is an award winning tour-operator with over 40 years’ experience in tailor-making holidays to worldwide destinations. We offer scheduled flights with the world’s leading airlines, thousands of worldwide hotels, car hire, campervans and many other exciting products around the world. We are now recruiting for Customer Service Advisors to join our busy contact centre on Preston Docks. In this role you will take after-sales calls from our customers and provide the highest level of customer service at all times. Hours: 40 hours per week, 5 days over 7 Job Accountabilities •Provide excellent customer service at all times •Answer calls in professional manner within agreed timescales and KPIS •Process customer requests/queries efficiently and accurately. These may include ◦Taking balance payments ◦Travel agent’s commission & VAT queries ◦Prebooking seats, special meal requests ◦Processing booking amendments and cancellations •Take an active part in training sessions, team meetings, briefings and 1-to-1s

September 26, 2018 09:26:02

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