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100+ employees




Citalia is part of the TUI group and has 80 years’ experience in arranging holidays to Italy. Citalia offers flexible holidays throughout Italy, from countryside to the coast, lakes to islands, cities to escorted tours. Choose from Tuscan private villas with pools, quality hotels from charm to 5 star deluxe or self-catering apartments. They offer flight-inclusive packages or accommodation-only and also tailor made holidays.

Their passion and knowledge for Italy has earned them the title of “Best Medium Tour Operator to the Italian Peninsula” in the British Travel Awards over the past five years. Their experience and expertise, coupled together with our attention to detail and personal touch, really does make us the leading Italian holiday specialist.

Citalia Companies House Data

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The Atrium,
London Road,
West Sussex RH10 9SR

T: 01293 457813


Citalia Jobs

Italy Expert

1 week ago

Citalia – South East England

We're looking for amazing friendly and caring people to join our Sales and Service team as an Italy Expert, who can share their knowledge to piece together unique holiday experiences. We're after people with a lot of drive, enthusiasm and flexibility because that's what our customers expect these days. We want enthusiastic, innovative and passionate people who can deliver great, seamless customer experiences. This role offers a competitive salary of circa £18,000 per annum + commission. The Italy Expert role. This is a Sales and Service role for Citalia, a leading luxury travel company. Our experts use their extensive product knowledge to deliver an outstanding and digitally enhanced customer experience and to individually design tailor made itineraries to our customer's desires. You will be responsible for ensuring each customer's journey is a seamless process by delivering a personalised and end to end service from their first phone call to their return home. Citalia is part of Travelopia who operate across the globe including Europe, Australia, North America and Canada, we're passionate about being the best and pride ourselves on the unique and diverse range of holiday experiences we offer our customers. Our combined businesses are the world's largest provider of specialist and experiential travel with a range of unique experiences, from private jets, polar expeditions, sailing, ski holidays and more. What you will be doing. As an Italy Expert you will be responsible for. The entire customer journey from the initial point of contact right the way through until the customer returns home. This involves sales, aftersales, operational and customer relations communication with our customers. By using your expertise you will maximise sales through the selling of luxury holiday products and ancillaries and search out opportunities, whilst executing accuracy and diligence. You will be expected to meet and exceed targets measured by profit, customer satisfaction and customer retention scores. You will build valuable relationships with your customers, ensuring your tone of voice, language and contact are in line with our brand guidelines. You will have the ability to switch sell to focus products at the same time taking into account customer needs and desires. You will be accountable for exceeding customer and colleague expectations while being commercially minded at all times. You will attend training sessions, participate in educational programmes visiting some of our incredible destinations and hotels and drive self learning as a way of improving product knowledge and soft skills. To build excitement by maintaining contact with the customer from quote to departure. You will build strong relationships with the overseas hoteliers and ground handlers ensuring the management of each customer journey is collaborative and seamless. What we are looking for. Have a wide detailed knowledge for Italy, either well-travelled or living in the country. Italian speakers is desirable but not essential. Visible passion for Italy and customer service. Someone who is kind, caring and compassionate with a passion for collaboration, honesty and integrity. Someone who will look after each and every customer like they are one of the family. Someone who absolutely recognizes the importance of the entire customer experience. When issues arise, because sometimes they do, we need someone with a cool head but able to think with a customer hat on, get on and deal with the situation. Someone who can demonstrate achievement of sales and service targets. Someone that can think commercially and take responsibility for their own result, always striving to do better. A brilliant communicator (both verbal & written) and relationship builder with all sorts of different people. Someone who's proactive and a trend spotter and is confident in feeding back their findings to the business to drive improvement. Flexibility is key to the success of this role. Working with us. Join us as an Italy Expert and in return you'll be rewarded with. Competitive tiered salary structure. Various employee discounts and offers. Cycle to work scheme. Contributory Pension scheme. Career progression opportunities. If you feel you have the skills and experience to become our Italy Expert then please click 'Apply' …

October 8, 2018 04:32:38

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