Senior Software Engineer. The F35 Lightning II program has an opportunity for an experienced senior software engineer to develop software functionality using C++ and related technologies for military aircraft, which will be integrated and tested within the F-35 test environment. Duties include. 1 Support to Software Requirements Development & Management. 2 Analysis of Software Requirements. 3 Software Design using UML (e.g. Rhapsody. 4 Coding and Code Reviews using C+. 5 Software Testing and Reporting. 6 Software Release Documentation. You will be expected to perform the above software lifecycle steps with formal reviews between each and manage the software articles under configuration control tools. You will help the team lead to support any lifecycle reviews (e.g. SRR, PDR, CDR and TRR). You shall report directly to the BAES F-35 Team Lead. You will apply the appropriate standards, processes, procedures and tools throughout the software development lifecycle. This role requires a desire and ability to work in a team environment (including local and trans-Atlantic elements) and good verbal, written and telecommunication skills (English) are essential. AAP3 is acting as an Employment Business in relation to this …

An unserem Kunde Standort in Zürich- bieten wir Ihnen zum nächstmöglichen Zeitpunkt die Chance als. IT Supporter/Helpdesk Agent (w/m) - Vertragsbeschäftigung. Herausforderungen, an denen Sie wachsen. Betreuung interner Kunden per Telefon und am Desktop. ▪ Verwalten Sie Vorfälle auf Desktop-Geräten (Hardware, Software und Konnektivität) bis hin zur Lösung. ▪ Verwalten Sie Hard- und Soft-Break-Fix-Dienste für Laptops und Desktops. ▪ Bereitstellung von Standardhardware und -software (Betriebssysteme und Standardbüroanwendungen) für Support und Wartung auf Desktop-Geräten (Feldbenutzer) über deren gesamten Lebenszyklus (einschließlich der Remote-Verwaltung von Desktop-Geräten mithilfe geeigneter Tools). ▪ Unterstützung, Verwaltung, Optimierung und Wartung der Konfiguration und Installation des Desktops, einschließlich, aber nicht beschränkt auf Patch-Updates und Hardware-Ersatz mit vom Hersteller bereitgestellten Ersatzteilen. ▪ Analysieren Sie Service Desk-Anfragen nach Desktop-Geräten und Ereignisdaten, um den Kunden über potenzielle Schulungsanforderungen und Automatisierung zu informieren. ▪ Stellen Sie sicher, dass auf jedem Desktop-Gerät das entsprechende Desktop-Image installiert ist. Verwalten von Vorfällen auf Desktop-Geräten (Hardware und Software) bis hin zur Lösung. ▪ VIP-Support für Desk-Side-Probleme gemäß Kundenanforderungen bereitstellen. Führerausweis Kat. B. Kompetenzen. 2-4 Jahre Erfahrung in der Vor-Ort-Betreuung. Kenntnisse und Erfahrungen in Windows 7. Erfahrung mit Service Management Tool - ex - Service jetzt. Sollte gute Kenntnisse über EUC-Tools, Remote-Support-Tools, MS Office und Outlook haben. Ich bevorzuge ein gutes Verständnis der Unterstützung von Lync, VPN und Mobilgeräten. Sollte den ITIL-Prozess von Incident, Change, Problem, Service Request und verwandten Aktivitäten wie Reserve- und Pufferbestandsverwaltung kennen. Gut zu haben - Kenntnisse in AD und intelligente Unterstützung von Händen und Füßen. Gut zu haben - Kenntnisse und Erfahrungen in der Unterstützung von MAC-Geräten und Tablets. Abgeschlossene Berufsausbildung sowie Berufserfahrung im Bereich IT Support/Service Desk. Freude am Kundenkontakt gepaart mit einer exakten und selbstständigen Arbeitsweise. Ausgeprägtes kunden- und teamorientiertes Denken und Handeln. Analytisches Denkvermögen sowie systematisches, strukturiertes Vorgehen. Adressatengerechte mündliche und schriftliche Kommunikationsfähigkeit in Deutsch, und Englisch - wird getestet werden. Come and join our client's team as an Onsite Support Engineer in Zurich. Support Level 1. Contract role. The main duties include. ▪ Support of internal clients via telephone and at their desktop. ▪ Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution. ▪ Manage hard and soft break fix services for laptops and desktops. ▪ Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire life cycle (including the remote management of Desktop Devices using appropriate tools). ▪ Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor. ▪ Analyze Service Desk calls for Desktop Devices and incident data to identify and advice Customer of any potential user training requirement and automation. ▪ Ensure that each Desktop Device is installed with the appropriate Desktop image. Manage Desktop Devices (hardware and software) incidents through to resolution. ▪ Provide VIP support for Desk side issues per Customer requirements. Skills. 2-4 years of experience in Onsite support. Knowledge and experience on windows 7 OS. Experience with Service management tool – ex – Service now. Should have good expertise on EUC tools, remote support tools, MS office and outlook. Preferable to have a good understanding of Lync, VPN, and mobile device support. Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management. Good to have – knowledge in AD and smart hands and feet support. Good to have – knowledge and experience of supporting MAC devices and tablets. Written and oral Communication in German and English. Languages skills will be tested. AAP3 is acting as an Employment Business in relation to this …

Opportunity for a 1st/ 2nd line IT Support Analyst/ Service desk Analyst. In this role you will provide both 1st line and 2nd line IT support to the organisations EMEA staff as part of their EMEA service desk team. In addition you will provide local on-site IT support to 2nd level as part of a 2 person team. As this role will involve providing support to 2 local sites a short distance apart you must drive and have your own car (business mileage will be paid). Working hours will be 7.30am to 3.30pm or 8am to 4pm. Key skills and experience sought. Proven background and track record within 1st/2nd line support is essential and you must be happy to assist as required. Good technical IT knowledge ideally covering Windows, AD, Exchange, Citrix, VMWare, laptops, printers, connectivity issues. Experience with remote deployment tools. Good problem solving skills. First class communication skills and ability to liaise effectively with end users and keep them updated - customer service orientation. Ideally ITIL certified or experience within ITIL based corporate environments. Good team working skills. For more information on both contract and permanent roles via aap3 Recruitment, industry news and updates, check out our new website, follow our aap3 Defence & Aerospace Recruitment page on Linkedin and follow us on twitter …

Senior Electrical Engineer. Core Duties. Design and develop solutions for the assigned electrical engineering work packages of the power and propulsion programme, business and customer requirements. Apply engineering expertise relating to the electrical aspects of the power and propulsion system engineering assigned activities, for the development of the system solution. Support the achievement of delegated project cost and schedule objectives, whilst continually maintaining quality and other performance requirements. Support the technical interface on all day-to-day matters concerning the electrical aspects of the power and propulsion system solution with the customer, alliance partners and key supply chain OEMs, including the Ministry DE&S, Naval Command, MCTA, etc. Can work independently with limited technical direction as part of a small team, delivering quality and timely engineering outputs for their assigned work packages. May mentor junior (ie Grads \ IPs) electrical systems engineering staff. Working towards final stages of CEng level or equivalent level of capability. Can present engineering output at formal technical reviews, verifying and validating electrical engineering designs. Also, undertakes peer reviews or checking / verification of tasks as directed. Provide realistic programme status of owned work package, identify problem areas and implement agreed recovery plans. Provide support for assurance that the overall system design is adequate i.e. it is robust and provide supporting documentation for the safety case. Functional Knowledge. Regarded as a knowledgeable and skilled in the naval marine power and propulsion system electrical engineering discipline. Requires a depth and breadth of knowledge gained through substantial work experience in order to apply the appropriate principles and concepts in naval marine power and propulsion system electrical engineering. Takes into account design integrity and safety of the power and propulsion system electrical work packages as assigned by the Principal electrical systems engineer. Applies knowledge and detailed understanding to electrical engineering theories, concepts, practices, principals and approaches, able to apply theoretical engineering knowledge, experience & skills to develop products & services, specifications, designs and developments, able to resolve technical & performance issues and problems for a platform, product or service. AAP3 is acting as an Employment Business in relation to this …

Senior Project Controller. Requirements. Detailed understanding of Microsoft Project (2010 onwards) essential. Understanding of SAP and Predict! Tools desirable. Strong analytical background with experience of developing and interpreting Earned Value Data, critical paths and schedule risk analysis. Understanding and experience of the relationship between Project Control process and other processes such as the Risk & Opportunity process and Engineering process. Project Management qualification (e.g. APMP, PMP) desirable. Ability to persuade and influence with sound rational argument, credible. Experience. Degree / honours degree or equivalent in a PM / business qualification and / or equivalent business experience. AAP3 is acting as an Employment Business in relation to this …

The role will involve remote access to our customers sites with the possibility of site visits depending on experience. The role has a shift pattern to cover support hours. Current Supported hours are 0730 – 1930. Responsible to. This role reports directly to the Service Desk Manager. Duties/areas of responsibility. The position will involve the following areas of responsibility. full ownership of tickets through the incident lifecycle, including logging, classification, priority setting, investigation, escalation and resolution. Ensuring the correct data is captured while logging or updating tickets. work closely with Local Technical Support, Depot & DEC in all country locations. Maintaining a high level of customer service while resolving issues. Knowledge Management – Creating and updating internal knowledge base articles. Providing proactive and timely communication to the user in respect of their outstanding incident. Aiming to resolve incidents and service requests with minimal onward referral to 3rd level resolver groups. Troubleshoot incidents using IT supplier and/or third-party knowledge databases as well as the known error and workaround database. Advising Problem Management where incidents require arbitration. Detecting possible problems, i.e. recurring incidents, and alerting the Problem Management process. Maintaining clients Asset registers, including entering new assets and updating existing assets. Accurate and efficient keyboard skills, particularly regarding data input. Most training will be on the job with process documentation so must be able to communicate with the team for information and understanding. Person Specification. An enthusiastic individual with good communication skills and a high attention to detail, able to work as part of a team as well as managing their own work load and time management. Keen to learn - through on the job training, formal training and personal study. Essential Skills. Strong Customer Service Skills. Strong Desktop and general IT Skills. Resilient with the ability to problem solve IT issues. Clear written and verbal skills. Experience working with the Microsoft Office Suite. Experience with Windows 7 and 10 desktop supports. Basic TCP/IP networking skills (addressing, name resolution etc.. Desirable skills. Experience working with Active Directory and MS Exchange. Experience working in cloud-based environments – Office 365, Azure. Experience with Windows Server 2003/2008/2012. Experience in Backup technologies. VoIP experience. Experience in Citrix environments. Personal Attributes. Warm and professional telephone manner. Ability to work as part of a team. Must have ability to empathise and listen actively to customers IT needs. Excellent Customer Service Skills. For more information on both contract and permanent roles via aap3, industry news and updates, check out our brand new website, follow our aap3 Recruitment page on Linkedin and follow us on twitter …

Electrical Engineer. Qualifications. Chartered Engineer ECUK Status or actively working towards same. HND or Degree Qualified in an Electrical or Building Services discipline. City and Guilds 17th Edition. NEBOSH or other industry recognised safety qualification is desirable. Experience. A minimum of 5 years post-graduate work experience within the construction industry. Experience in the design and specification of Electrical building services systems, including LV/HV power distribution, lighting & emergency lighting, fire alarms, cable containment systems and the ability to produce technical construction drawings and details. Capability in the use of AutoCAD and/or Revit 2015 BIM Level 2-3 would be desirable. Good level of general IT computer skills including MS Word, Excel etc. Previous experience of working in the defence sector or on UK MOD Sites would be desirable. Responsibilities. Report to the RES UK Engineering Manager and operate under his direction. Interpret customer technical requirements and develop them into concept / developed design documents including detailed drawings. Carry out site surveys, condition surveys of existing electrical building services and write up survey reports. Carry out technical review of contractor's design drawings and documents for accuracy and compliance with requirements and specification. Work with the Project Management function on various projects to provide Electrical input and support to projects as required. Manage own workload under minimal supervision to meet project deadlines. Attend Engineering and project meetings, input Electrical support and manage actions arising. Contribute to the Engineering Lifecycle (ELC) process, Risk Management, Safety, Health & the Environment (SHE), Product Safety and wider project issues as directed. Responsible for compliance with the clients security policies. Duties require full Security Clearance. Duties require UK driving licence. AAP3 is acting as an Employment Business in relation to this …

Integration Engineer - Shared Infrastructure. Your Role. Your role will be to undertake a defined range of SI related, systems engineering activities in line with all relevant processes and quality requirements under the direction of the Common Console Team Leader and Common Console Technical Authority. Key Outputs/Deliverables: Business Unit. Design and Assessment Studies. Technical Reports and Specifications. Engineering planning material. Presentation material. Implementation estimates (in man-hours. Major Tasks and Activities. 1 Carry out complex technical analyses and investigations, including evaluation and selection of technical options, and prepare reports with suggested recommendations to support the resolution of problems and the improvement of engineering capability. 2 Carry out investigations into operational problems or developments and develop and prepare solutions, individually or as a member of a project team. 3 Prepare specifications, develop designs in line with specifications and all quality and technical standards, and carry out design appraisals in assigned areas to ensure all standards are maintained. 4 Act as the main point of contact with customers and/or suppliers in assigned areas on specific engineering matters, to resolve relatively complex problems and issues and to maintain awareness in both parties of priorities and objectives. 5 Participate fully in capturing requirements, designing, implementing and testing software for the Shared Infrastructure system with particular focus on the Common Console aspects. 6 Support the identification of business opportunities and the preparation of bids in area(s) of expertise to facilitate the development of the highest quality bids. Key Technical Skills. Ability to operate in a large, complex multi-project environment. We require a system engineer, with at least 5 years' experience using VMware, along with a strong system engineering background. You'll have experience with many of the following. VMWare Views experience (ideally views 6 but earlier ok. vGPU technology. VNC. RDP. RemoteApp experience. PCoIP. Powershell scripting and automation. AAP3 is acting as an Employment Business in relation to this …

HR Advisor - Case Management. Responsibilities. Provide coaching, advice and support to Line Managers on more complex and sensitive ER cases with high risk to the business associated all in scope UK businesses. Establish effective working relationships to ensure that relevant stakeholders are engaged and informed at the appropriate stages in each case. Work in partnership with other members of the Case Coaching Team and others to deliver a timely, accurate and effective case work. Coach and support line managers, Employees and representatives in a proactive manner to resolve cases effectively, and to attain consistency and compliance across the business. Provide balanced advice that is legally compliant & in line with company policy to managers and employees inorder to manage risk. Support and manage cases in an accurate, timely fashion ensuring all cases are updated regularly and records maintained appropriately (using the appropriate technology solution. Ensure effective working relationships are created and maintained including Business HR and Trade Union / Employee representatives, Occupational Health etc. who interface with the Case Coaching Team. Work with key stakeholder groups to continuously improve line leader capability by challenging, influencing and supporting managers in a way that increases their knowledge, understanding and ability to manage ER cases effectively. Provide challenge, support & contributes to changes and developments in technology solutions, policy & process to ensure the continuous improvement of the efficiency of the service. Contribute to identify and implement continuous improvement activity. No direct line leadership. Deputise for HR Manager - ER & Case Management ( where required. Coach and mentor less experienced members of the team. Provide specialist advice and coaching to line managers to take greater accountability for managing complex and high risk ER issues. Responsible for management and prioritisation of own workload with no support. Contribute to training new team members when required within their expertise. Influencince decisions through advice, or facilitating a service to others. Input where appropriate into the review and development of ER policy/procedure and learning from experience. Knowledge. Knowledge of UK and businesses' policy and processes. ER discipline expertise including sound understanding on UK employment law. Good understanding of how the team contributes to UK ER objectives. Skills. Excercises jugement to problem solve, understand and advise on a variety of high risk and complex employee relations matters. contributes to defining standards and specifications around which the team operates in the ER discipline. Information exchange is significant feature of the job, therefore, coutesy/tact is required. Ability to persuade and influence, ofter senior stakeholders due to the nature of high risk and high complexity cases. Qualifications. Ideally CIPD qualified. AAP3 is acting as an Employment Business in relation to this …

Job Description. Reporting to the Technical Director you will be managing the team responsible for remote installation, support, maintenance and integrity of IT systems for all employees. Duties & Responsibilities. Ensuring IT Service Desk SLAs and established processes are being adhered to and intervening as required where otherwise. Ownership and resolution of complex IT support related issues posibly outside the skill set of Service Desk Engineers. Mentoring, coaching and motivation of Service Desk Engineers with skills and knowledge transfer based approach. Monitoring, analysing and reporting on team performance against establsihed SLAs with a specific focus on required improvement areas/skills. Major incident response leadership, liasing with and updating agreed stakeholders during enitrety of incident. First point of contact on the IT Helpesk providing 1st and 2nd line support for all employees and company IT systems. Installation and on-boarding of company IT software/hardware stack for all employees ranging from Contact Centre staff through to Directors. On going maintenance and upgrades of company IT systems in line with vendor and industry best practice. Escalation of complex IT issues to senior team members, third parties, suppliers and client IT departments as and when required. Supporting the Technical Director with on-going projects requiring co-ordination with internal/external stake holders. Ensuring adherence to our ISO27001 and GDPR based policies, procedures and best practice across all systems/users. Developing tools and processes to automate tasks and promote a continual improvement culture within the team and wider business. Ability to work under presssure and on a flexible basis to accommodate the often unpredictable nature of IT. Knowledge and Experience. Desktops - Windows 7,8,10. Servers – Windows Server 2008, 2012, SQL Server 2008, 2010, Active Directory. Telephony – POTS, DTMF, SIP, VoIP, Cisco/Avaya phone systems. Applications – Office 365, Citrix Desktop, Adobe Connect, SharePoint, ESET anti-virus, Enghouse CC:SP, Logmein123, FreshDesk, PowerShell. Networking – TCP/IP, DNS, IPSec, VPN, consumer broadband, routers, switches, firewalls. At least five years experience in an IT support role preferably in the business process outsourcing industry. At least two years experience in a senior support role or managing and leading an IT support team/operation. Implementation and oversight of ITIL based IT support operation. Other Personal Attributes. Excellent interpersonal and communication skills. Adaptability. Assertiveness. Resilience. Ability to handle stressful situations. Flexibility in your working hours. Hours and Environment. This is a full-time role based from home from with some occasional travel requirements. The working hours will be 09:00 - 18:00 from Monday to Friday, however you you may be required to work outside of these hours to support the business as required. Technology and Home Office Requirements. You will need to provide a quiet and secluded home office equipped with a dedicated telephone line, a dedicated wired broadband connection, a dedicated to work PC (desktop) with at least 2 screens, a PC headset and a telephone handset with headset, all meeting required specifications. You will not be moving home within the next 6 months. For more information on both contract and permanent roles via aap3, industry news and updates, check out our brand new website, follow our aap3 Recruitment page on Linkedin and follow us on twitter …

Instructional Designer. Core Duties. Conduct Instructional Design in accordance with the UK MoD's Defence Systems Approach to Training and the associated Quality Management Standard (QMS). Support training solution integration & acceptance activities. Develop Customer and Stakeholder Relations. Adhere to and promote the clients Governance, Configuration and Change Control processes. Provide Training related Subject Matter Expertise to Technical and Engineering authorities. Support the procurement of training media through the provision of Subject Matter Expertise advice and guidance. Support Training Planning activities through the provision of Subject Matter Expertise advice and guidance. Functional Knowledge. Have successfully completed a Defence Systems Approach to Training (DSAT) Instructional Design course (preferably Defence Academy Course No. 98 – DSAT Detailed Design and Development) or a similar training framework course. Have knowledge and at least 12 months experience of the successful application of the Defence Systems Approach to Training (DSAT), including the DSAT QMS and DSAT guidance documentation. Have knowledge of current training methods and media, including Computer Based Training (CBT), multimedia, simulation and Virtual Reality (VR). Have a working knowledge of Training Lifecycle Management. Knowledge of Royal Navy surface fleet branch structures and their associated training pipelines would be advantageous. Experience of Instructional Design within the Royal Navy Training System would be advantageous. AAP3 is acting as an Employment Business in relation to this …

***COMPLETE REMOTE HOME WORKING ROLE***. Reporting to the Technical Director you will be a fundamental part of the team managing the company's multi-vendor blend of IT infrastructure, with a specific focus on telephony. Duties & Responsibilities. Design, deployment and support of the company contact centre platform, session border controllers and associated telephony systems. Design, deployment and support of the company Windows servers farm, virtualisation and storage systems. Troubleshooting of complex IT infrastructure problems with vendor escalation and Problem ownership through to resolution. Monitoring and performance tuning of IT infrastructure to minimise any business disruption time and SLA adherence. Design, deployment and management of information security policies in alignment with ISO27001 standards. Development of technical documentation, internal standards and reports as requested by management. Research, evaluate and recommend new technology solutions to address emerging industry and technical needs. 5+ years of experience and in-depth knowledge of Microsoft Architecture in high availability contact centre / VoIP environments. Ability to perform effectively as a subject matter expert within your area of telephony and as a team player. Mentor, coach and impart knowledge to junior team members with minimal supervision. Knowledge and Experience. Enghouse CCSP Contact Centre platform. Sonus session border controller platform. MCSE, CCNP and/or CCVP Voice. SIP Gateways and Trunking. Windows Server 2008 /2012. Active Directory. Group Policies and their application for Security best practice. Virtualisation Technologies (ESXi. SAN / NAS Storage Technologies. MS SQL Server 2008 / 2012. Microsoft Exchange 2010/ 2013. ISA Server & Firewall Configuration. Windows debugging tools (WinDBG, Sysinternals tools. DNS, DHCP, SMTP, SNMP. HP / Dell Hardware and monitoring tools. Information security best practice. Windows Scripting (Batch, VBScript, Powershell. Other Personal Attributes. Excellent interpersonal and communication skills. Adaptability, assertiveness and resilience. Ability to handle stressful situations. Flexibility in your working hours. Working Hours & Environment. This is a full-time role based from home from with some occasional travel requirements. The working hours will be 09:00 - 17:30 from Monday to Friday, however you may be required to work outside of these hours to support the business as required. Technology and Home Office Requirements. You will need to provide a quiet and secluded home office equipped with a dedicated telephone line, a dedicated wired broadband connection, a dedicated to work PC (desktop) with at least 2 screens, a PC headset and a telephone handset with headset, all meeting our required specifications. You will not be moving home within the next 6 months. Pre-Employment Checks. We will conduct the following background checks. Legal right to work in the UK. Proof of address. Past five years activity. Criminal history check (DBS basic disclosure. Fraud database checks. Adverse financial check (County Court Judgements, Bankruptcy and Individual Voluntary Arrangements. For more information on both contract and permanent roles via aap3, industry news and updates, check out our brand new website, follow our aap3 Recruitment page on Linkedin and follow us on twitter …

Senior Portfolio Manager. The Senior Portfolio Manager will have excellent interpersonal skills, including the ability to communicate effectively with all levels and disciplines. You will have the ability to demonstrate an understanding of the wider aspects of the Heavy Munitions IDT and wider Land UK business and implications of problems and issues and a flexible attitude towards achieving business objectives. The Senior Portfolio Manager at times maybe asked to support/deputise for IPT Leader, and cover areas of absence. Where the level of tasking justifies, the Senior Portfolio Manager will be supported by either additional Portfolio Managers or Project Professionals to execute a number of specific tasks/work packages on their behalf. When this is the case, the Senior Portfolio Manager will ensure that they demonstrate the correct leadership behaviours and support the development of the Project Professionals. Key Accountabilities/Deliverables. Provide professional Project Management across a number of projects within a portfolio of Heavy Munitions Products. Take responsibility for delivery of the projects included within their portfolio. Identify and develop follow on business opportunities related to their portfolio of products. Financially plan and achieve acceptable business financial objectives for orders, sales, gross margin and cash. Monitor and report project/programme performance for schedule, technical, financial and quality objectives. Responsible for ensuring that accurate forward load data is derived for projects from the business toolsets. Establish & maintain strong customer/supplier relationships maintaining regular communications & managing expectations. Take responsibility for achieving customer satisfaction. Proactively manage risks and opportunities to the benefit of the projects. Oversee the development, establishment and continuous improvement and tailoring of procedures and guidelines for operation of the project/programme, ensuring adherence to the Operational Framework and LCM mandates. Evaluate the performance of subordinates using appropriate objectives and ensuring continuous coaching to enhance their capability (where appropriate. Pro-actively engage with the talent management process. Essentials. The role can be based at Glascoed or Washington but the successful candidate must be willing to travel and spend time at other locations, as necessitated by the role. Degree-level qualification or comparable experience, with demonstrable Project Management delivery experience, ideally from a comparable industry (Defence). Formal training in Project Management (accredited by APM, PMI or PRINCE), with knowledge of scheduling and risk software tools (e.g. MS Project & Predict!), as well as experience of SAP. Proven track record of managing projects to time, cost and quality. Strong customer and supplier relationship management both internal and external. Leadership qualities including the ability to form project teams. Senior stakeholder management skills. Strong team working across functional and company boundaries. Desirable. Previous working experience with European customers. German Language skills. AAP3 is acting as an Employment Business in relation to this …

Training Needs Analysis Engineer. Essential Requirements. Hold relevant JSP 822 TNA qualification. Experience in conducting DSAT Training Needs Analysis. Proficient in Training Needs Analysis requirements development and delivery of evidence. Experienced Training Needs Analysis report writing and reviewing. Understanding and application of Training Needs Analysis theory, methodologies and process to military industry. Experience Working with multiple industrial partners. Experience of Analytical interviewing skills. Preferred Requirements. DSAT Training Needs Analysis. Qualification ideal but not essential. Knowledge of Training Needs Analysis JSP 822. Experience working within a team. Experienced communicator. Submariner Background. Experience of completing a TNA project. For a suitably experienced candidate it may be possible to be based in Broad Oak or Filton, with occasional travel to Barrow. AAP3 is acting as an Employment Business in relation to this …

About the role. Business Analyst (BA) to join established growing IT service provider to work permanently on one of their flagship retail client sites within their e-Commerce team, leading on the business analysis and scoping of key omnichannel projects on their e-Commerce platform covering Europe, the Middle East and Africa (EMEA). The role will be based at the client's prestigious Head Offices in Central London, with occasional travel to Hampshire, Paris and Poland. Summary. Initially the BA will work on scoping an EMEA pilot project to introduce Buy Online Pickup in Store which is particularly complex and then on wider EMEA Omnichannel projects. Responsibilities. Lead business analysis for scoping of e-commerce features in EMEA. Understand functional and technical design documentation. Perform gap analysis of existing solution vs EMEA market requirements. Document business requirements with detailed stakeholder engagement. Translate business requirements into technical solution designs with technical architects. Understand and document API and integration requirements. Create target business and IT architecture. Propose and discuss IT solutions with technical team. Prepare and size production plan including Project Estimates for development, integration, testing and launch. Production Team. The Omnichannel production team consists of lead developers, testers and business stakeholders based on and off shore. You will facilitate regular scoping meetings focusing on business requirements and technical solution design. Ensuring clear best practise in all meetings, with stated objectives, agendas. Ensuring minutes are always taken listing key decisions made. Understand key issues and different stakeholder perspectives to deliver viable options when challenged by barriers. Skills. A strong (3+ years) background in web and eCommerce project Business Analysis is a must. 5+ years' experience in business and system analysis. Understanding of web and e-commerce IT architecture and system integration, for example between front end e-commerce sites and warehouse, logistics and distribution. Experience working with distributed teams across multiple countries. Outstanding stakeholder engagement communication skills. 'Can do' attitude to any situation with the ability to adapt and still maintain control and high level of client service skills. Ability to summarise and present complex technical information to business stakeholders. Natural innovator bringing fresh ideas, insights and creativity to improve as well as drive. Advantageous but not essential. Capable proficiency using JIRA. Experience in Agile and Kanban software project management methods. Knowledge of technical platforms: Drupal, PHP, Perl, JAVA. AAP3 is acting as an Employment Business in relation to this …

SharePoint & Tools Administrator. With a deployment of over 200 team sites, regular reviews and updates are required to aid compliance and keep the site administrator informed of issues, ranging from bad practices, permissions misuse/concerns & unused metadata. WorkSpace (SharePoint) is the tool of choice for the management of unstructured documents and continues to be deployed in parallel with the RDM (Responsible Document Management) project. WorkSpace is a centrally provided tool that will be upgraded during 2019/2020, with this role supporting the wider Maritime Services WorkSpace team, ensuring communities are supported, migrated and trained as appropriate. The team also provides support for Intranets and web applications developed using WorkSpace. Outside of WorkSpace the team support other SharePoint portals (Inc. Team Portsmouth & EBS Knowledge Portal) and legacy tools ranging from Microsoft access to SQL databases. It is hoped this position overtime could expand to provide support for these additional tools and environments. AAP3 is acting as an Employment Business in relation to this …

Engineer - Propulsion. Requirements. Qualified mechanical, chemical and/or aerospace engineer. Chartered engineer or working towards chartership. Experience is preferable but not essential, as reflected in the lower hourly rate offered. Experience of Nuclear and / or defence industry is preferable but not essential. Experience of report authoring, BOM and data management is preferable but not essential. Dependent on candidate experience, responsibilities may also include more detailed technical work including performing calculations, design verification and review / approval of supplier technical deliverables. AAP3 is acting as an Employment Business in relation to this …

***COMPLETE REMOTE HOME WORKING ROLE***. Reporting to the Technical Director you will be a fundamental part of the team managing the company's multi-vendor blend of IT infrastructure, with a specific focus on telephony. Duties & Responsibilities. Design, deployment and support of the company contact centre platform, session border controllers and associated telephony systems. Design, deployment and support of the company Windows servers farm, virtualisation and storage systems. Troubleshooting of complex IT infrastructure problems with vendor escalation and Problem ownership through to resolution. Monitoring and performance tuning of IT infrastructure to minimise any business disruption time and SLA adherence. Design, deployment and management of information security policies in alignment with ISO27001 standards. Development of technical documentation, internal standards and reports as requested by management. Research, evaluate and recommend new technology solutions to address emerging industry and technical needs. 5+ years of experience and in-depth knowledge of Microsoft Architecture in high availability contact centre / VoIP environments. Ability to perform effectively as a subject matter expert within your area of telephony and as a team player. Mentor, coach and impart knowledge to junior team members with minimal supervision. Knowledge and Experience. Enghouse CCSP Contact Centre platform. Sonus session border controller platform. MCSE, CCNP and/or CCVP Voice. SIP Gateways and Trunking. Windows Server 2008 /2012. Active Directory. Group Policies and their application for Security best practice. Virtualisation Technologies (ESXi. SAN / NAS Storage Technologies. MS SQL Server 2008 / 2012. Microsoft Exchange 2010/ 2013. ISA Server & Firewall Configuration. Windows debugging tools (WinDBG, Sysinternals tools. DNS, DHCP, SMTP, SNMP. HP / Dell Hardware and monitoring tools. Information security best practice. Windows Scripting (Batch, VBScript, Powershell. Other Personal Attributes. Excellent interpersonal and communication skills. Adaptability, assertiveness and resilience. Ability to handle stressful situations. Flexibility in your working hours. Working Hours & Environment. This is a full-time role based from home from with some occasional travel requirements. The working hours will be 09:00 - 17:30 from Monday to Friday, however you may be required to work outside of these hours to support the business as required. Technology and Home Office Requirements. You will need to provide a quiet and secluded home office equipped with a dedicated telephone line, a dedicated wired broadband connection, a dedicated to work PC (desktop) with at least 2 screens, a PC headset and a telephone handset with headset, all meeting our required specifications. You will not be moving home within the next 6 months. Pre-Employment Checks. We will conduct the following background checks. Legal right to work in the UK. Proof of address. Past five years activity. Criminal history check (DBS basic disclosure. Fraud database checks. Adverse financial check (County Court Judgements, Bankruptcy and Individual Voluntary Arrangements. For more information on both contract and permanent roles via aap3, industry news and updates, check out our brand new website, follow our aap3 Recruitment page on Linkedin and follow us on twitter …

About the role. Business Analyst (BA) to join established growing IT service provider to work permanently on one of their flagship retail client sites within their e-Commerce team, leading on the business analysis and scoping of key omnichannel projects on their e-Commerce platform covering Europe, the Middle East and Africa (EMEA). The role will be based at the client's prestigious Head Offices in Central London, with occasional travel to Hampshire, Paris and Poland. Summary. Initially the BA will work on scoping an EMEA pilot project to introduce Buy Online Pickup in Store which is particularly complex and then on wider EMEA Omnichannel projects. Responsibilities. Lead business analysis for scoping of e-commerce features in EMEA. Understand functional and technical design documentation. Perform gap analysis of existing solution vs EMEA market requirements. Document business requirements with detailed stakeholder engagement. Translate business requirements into technical solution designs with technical architects. Understand and document API and integration requirements. Create target business and IT architecture. Propose and discuss IT solutions with technical team. Prepare and size production plan including Project Estimates for development, integration, testing and launch. Production Team. The Omnichannel production team consists of lead developers, testers and business stakeholders based on and off shore. You will facilitate regular scoping meetings focusing on business requirements and technical solution design. Ensuring clear best practise in all meetings, with stated objectives, agendas. Ensuring minutes are always taken listing key decisions made. Understand key issues and different stakeholder perspectives to deliver viable options when challenged by barriers. Skills. A strong (3+ years) background in web and eCommerce project Business Analysis is a must. 5+ years' experience in business and system analysis. Understanding of web and e-commerce IT architecture and system integration, for example between front end e-commerce sites and warehouse, logistics and distribution. Experience working with distributed teams across multiple countries. Outstanding stakeholder engagement communication skills. 'Can do' attitude to any situation with the ability to adapt and still maintain control and high level of client service skills. Ability to summarise and present complex technical information to business stakeholders. Natural innovator bringing fresh ideas, insights and creativity to improve as well as drive. Advantageous but not essential. Capable proficiency using JIRA. Experience in Agile and Kanban software project management methods. Knowledge of technical platforms: Drupal, PHP, Perl, JAVA. For more information on both contract and permanent roles via aap3, industry news and updates, check out our brand new website, follow our aap3 Recruitment page on Linkedin and follow us on twitter …

Opportunity for a IT Support Analyst/ Service desk Analyst. In this role you will provide 1st/ 2nd line IT support to the organisations EMEA staff as part of their EMEA service desk team. In addition you will provide local on-site IT support to 2nd level as part of a 2 person team. As this role will involve providing support to 2 local sites a short distance apart you must drive and have your own car (business mileage will be paid). Working hours will be 7.30am to 3.30pm or 8am to 4pm. Key skills and experience sought. Proven background and track record within 1st/2nd line support is essential and you must be happy to assist as required. Good technical IT knowledge ideally covering Windows, AD, Exchange, Citrix, VMWare, laptops, printers, connectivity issues. Experience with remote deployment tools. Good problem solving skills. First class communication skills and ability to liaise effectively with end users and keep them updated - customer service orientation. Ideally ITIL certified or experience within ITIL based corporate environments. Good team working skills. For more information on both contract and permanent roles via aap3 Recruitment, industry news and updates, check out our new website, follow our aap3 Defence & Aerospace Recruitment page on Linkedin and follow us on twitter …