Job Description: dnata Travel, part of the Emirates Group, includes the brands of Gold Medal, Travel 2, Netflights, Travelbag, Travel Republic, Global Travel Group and Sunmaster. These brands are based at offices across the UK including London, Kingston-upon-Thames, Chester, Preston, Halifax and Glasgow.
We are now recruiting for a Head of Fulfilment to be responsible for the strategic & operational delivery of all Fulfilment & Back-Office functions of the Gold Medal, Travel2, Travelbag and Netflights businesses. Ensuring an exceptional customer experience is being delivered across all existing Flight, Ground & Document Production functions. Working with the operational teams in Yalago, Aviation & dnata Travel to promote synergies and share best practices. Successfully maintain agreed business service levels ensuring a seamless customer journey. Leadership of a multiple-site team of ~85 FTE.