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  • Contact Centre Quality and Systems Trainer North West England

    North West England, Undisclosed salary

    Job Description: Specialising in the travel industry, Kognitiv bring together blue-chip brands and travel content to produce beneficial trading relationships. We have significant growth ahead of us and are looking for outstanding people to come and join us. With offices around the Globe and key operational hubs in Manchester, Hong Kong and Toronto, this is an exciting opportunity to join a rapidly evolving organisation and work for an international business with a collaborative, smart and passionate team.

    Based at our Manchester Operations Centre, reporting to our Head of Training and Development, you will be an accomplished deliverer of training, be it in the classroom or online. You will be experienced and excited about the travel sector and have had previous experience of travel booking systems. You must be highly systems literate; current projects include the implementation a new front end (Digital Trip) and mid-office system(s).

    You will assist in the development of our call quality standard; listen to a schedule of calls per advisor and per brand to fixed monthly kpis; deliver feedback and coach the team to achieve the quality targets set; record ongoing achievements; identify performance issues and learning & development needs and address and/or advise on any necessary changes to the call quality structure and call guide to continually improve. You will also assist in the day to day duties of the department and assist with other training needs. You will be very comfortable communicating with Sales/Service Agents through to representing the function to our senior team.
    You will be responsible for our homebased sales advisor induction programme and expected to promote continuous product learning within our sales team. You will work in partnership with our contact centre management team to drive performance; enhance our customer experience at every opportunity with ongoing product, destination and technical education; and will be targeted to maximize sales.

    January 5, 2018 05:10:24

  • Learning and Development Facilitator North West England

    North West England, Undisclosed salary

    Job Description: The Global Travel Group has been inspiring people to run their own travel businesses since 1992 and now has over 350 members. As a member, travel agency businesses benefit from Global Travel Group’s licences and buying power as well as on-going support from the support teams based at our Head Office in Sandycroft, just outside Chester.

    We are now recruiting for a Learning & Development Facilitator to join the team at our Head Office. In this role, you will support and assist the Learning and Development Manager to maximize the performance of the Learning and Development Centre, through the design and delivery of effective training.

    Hours: Full time, 38.75 hours per week (8.45am-5.30pm)

    Key Tasks

    - Oversee the daily organisation of the L&D Centre, including the management of training course schedules and training room bookings
    - Ensure effective administration, delivery and evaluation of courses to member agents
    - Design, implement and deliver ad hoc training courses for different audience groups
    - Review and develop all courses and training material to ensure best practice and efficiency aligned to business strategy.
    - Communicate with and support developmental departments in the planning, development and launch of new projects and enhancements
    - Keep up to date with technology enhancements and developments and deliver courses and develop training materials accordingly
    - Keep up to date with company and industry changes and communicate to relevant parties.
    - Liaise with other departments and managers to improve and maintain accuracy of materials and/or to provide developmental training.
    - Undertake additional duties, projects and offsite training that may from time to time be required.
    - Work independently to seek out and bring new ideas for the L&D department to enhance learning outcomes and the learning experience.
    - Assume manager’s role and responsibilities in L&D Manager’s absence.

    December 11, 2017 03:13:07

  • Sales Enablement Manager North West England

    North West England, £25000 to £35000 per annum

    Job Description: Kognitiv facilitates beneficial trading relationships by directly connecting consumer audiences – via brands, corporations and associations – with the owners of travel assets. Kognitiv clients aspire to gain control over distribution and crucial consumer and market data to increased return on assets and to create tangible and meaningful value for their best consumers.

    We are an entrepreneurial company with significant growth ahead of us and looking for outstanding people to come and join us. This is an exciting opportunity to work for an international business, in a high energy environment with a collaborative, smart and passionate team.

    November 24, 2017 02:50:21

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