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  • Trading Analyst South East England

    South East England, Undisclosed salary

    Job Description: Travel Republic is now recruiting for a Trading Analyst, based in Kingston upon Thames. You will enable data driven commercial decision making through the provision of daily trading analysis and commercial insight working with the business to deliver to targets. You will also provide relevant business performance, competitor and marketing analysis to support the creation of the pricing policies, marketing strategies and other commercial decision on a day to day basis.
    Job Accountabilities:
    • Monitor daily trading data to identify trends, risks and opportunities for growth.
    • Provide analysis of demand trends to all stakeholders and make recommendations for product, price and promotional opportunities.
    • Develop elasticity models that improve the robustness of pricing decisions.
    • Track the ROI on margin changes and campaign expenditure in conjunction with marketing.
    • Constantly review competitor activity both on & off line to schedules as agreed with Commercial Manager.
    • Creation of reporting and information as required by the management team.
    • Creation of pricing policies for web and marketing activity.
    • Conduct analysis of destination opportunities to increase margin or turnover.
    • Prepare full trading analysis to be reviewed in the trading meeting.
    • Deliver reports to a set schedule to communicate competitor and market activity.
    • Identify market trends for products and destinations and communicate them in line with timescales agreed.
    • Review pricing against competitors, to ensure our prices are in line with market and identify opportunities.
    • Work with key stakeholders across departments (Commercial Product, Marketing, IT Product & finance) to understand insight requirements, provide trading analysis and MI to support commercial decision making.
    • To provide information and attend regular review and planning meetings with the Commercial team
    • Provide key statistics to ensure financial objectives are being achieved

    November 13, 2017 03:05:16

  • Trading Analyst South East England

    South East England, Undisclosed salary

    Job Description: Travel Republic allows customers to tailor make the perfect holiday. Our customers can choose their ideal hotel, flights, transfers, plus any other travel arrangements they may need, and create something truly special. Something just right.



    As one of the most well-established online travel agents in Europe, with over two million holidaymakers booking annually with us, we take pride in helping our customers book their holidays. It’s what we’ve been doing for over 13 years.



    We are now recruiting for a Trading Analyst, based in Kingston upon Thames. You will enable data driven commercial decision making through the provision of daily trading analysis and commercial insight working with the business to deliver to targets. You will also provide relevant business performance, competitor and marketing analysis to support the creation of the pricing policies, marketing strategies and other commercial decision on a day to day basis. To interpret changing trends, determine cause and effect, evaluate opportunities provide daily trading analysis and report against trading KPIs. To assist the Commercial Director in identifying and maximising revenue and margin opportunities





    Job Accountabilities:
    •Monitor daily trading data to identify trends, risks and opportunities for growth.
    •Provide analysis of demand trends to all stakeholders and make recommendations for product, price and promotional opportunities.
    •Develop elasticity models that improve the robustness of pricing decisions.
    •Track the ROI on margin changes and campaign expenditure in conjunction with marketing.
    •Constantly review competitor activity both on & off line to schedules as agreed with Commercial Manager.
    •Creation of reporting and information as required by the management team.
    •Creation of pricing policies for web and marketing activity.
    •Conduct analysis of destination opportunities to increase margin or turnover.
    •Prepare full trading analysis to be reviewed in the trading meeting.
    •Deliver reports to a set schedule to communicate competitor and market activity.
    •Identify market trends for products and destinations and communicate them in line with timescales agreed.
    •Review pricing against competitors, to ensure our prices are in line with market and identify opportunities.
    •Work with key stakeholders across departments (Commercial Product, Marketing, IT Product & finance) to understand insight requirements, provide trading analysis and MI to support commercial decision making.
    •To provide information for and attend regular review and planning meetings with the Commercial team to review performance, plan for up & coming challenges and opportunities.
    •Provide key statistics to ensure financial objectives are being achieved

    November 10, 2017 03:34:49

  • CRM Marketing Executive South East England

    South East England, Undisclosed salary

    Job Description: Travel Republic allows customers to tailor make the perfect holiday. Our customers can choose their ideal hotel, flights, transfers, plus any other travel arrangements they may need, and create something truly special. Something just right.



    As one of the most well-established online travel agents in Europe, with over two million holidaymakers booking annually with us, we take pride in helping our customers book their holidays. It’s what we’ve been doing for over 13 years.



    We are now recruiting for a CRM Marketing Executive, based in Kingston upon Thames. You will support the CRM function of the business to ensure that all partnership communications are on brand and optimised for engaging and retaining customers and driving revenue through repeat bookings.

    Job Accountabilities:

    •Work closely with the Partnership manager to deliver timely, accurate and appealing partnership marketing campaigns.
    •Able to understand, query and following partnership briefs in order to deliver high quality partnership emails and banners
    •Create a range of website banners supporting partnership marketing activity
    •Using the CMS system to create and update partnership marketing landing pages
    •Build high quality and visually appealing emails using the ESP (preferably Salesforce)
    •Execute targeted email campaigns for better results
    •Reporting and analysis of campaigns to asses efficacy

    November 8, 2017 12:06:45

  • Senior Travel Consultant North East England

    North East England, Undisclosed salary

    Job Description:
    Our client has been in business for over 30 years and is one of the top independent companies in the country for cruise holidays. Our client specialises in cruise holidays and escorted tours and they are looking for an experienced and passionate Senior Travel Consultant to join their growing team.

    Key purpose of the role:
    •To deliver exceptional customer service and travel solutions that exceeds expectations whilst providing support to the directors. Displaying a high level of commitment, energy and enthusiasm and achieve personal, and company goals.



    Key activities:
    •Setting up and maintaining a system for downloading and filing of all tour operator’s contracts with our client.
    •Become a cruise ambassador.
    •Assist with supplier payments through Voyager.
    •Adhere to company store opening hours offering a high level of customer service at the agreed opening time.
    •Adhere to the agreed company sales processes.
    •To deliver a full booking experience providing a high level of customer service completing all administration and documentation in a timely manner.
    •Offer full travel advice where required i.e. visa requirements for new and existing clients relevant to their chosen destination.
    •To contribute to company sales targets by achieving and exceeding personal targets.
    •To build and maintain extensive knowledge of products and services available to our clients through regular on-line training, supplier events and organised company training sessions
    •To attend and contribute to staff meetings.
    •Handle all customer service complaints quickly and effectively keeping the directors updated at all times.
    •Manage discounts to increase profit margins.
    •Ensure all office enquiries are acknowledged and all new enquiries to be followed up in line with company policy
    •To support company preferred partner strategy
    •Assist with proof-reading company marketing materials where required


    November 1, 2017 09:35:06

  • Customer Service Advisor North West England

    North West England, Undisclosed salary

    Job Description: Gold Medal Travel is an award winning tour-operator with over 40 years’ experience in tailor-making holidays to worldwide destinations. We offer scheduled flights with the world’s leading airlines, thousands of worldwide hotels, car hire, campervans and many other exciting products around the world.



    We are now recruiting Administration Consultants - (Customer Contact Centre). You will exceed customers’ expectations on all telephony and email communications.

    Start date for this role is 27th November 2017, you will be require to work 40 hours per week, 5 days over 7.

    •Works accurately to maximise profit and prevent loss.
    •Identifies business issues, and opportunities for business benefit.
    •Provides an excellent customer experience through building relationships to identify and accurately deliver to customer needs.
    •Implements the service strategy for all brands within Preston.
    •Checks with the customer to resolve the relevant issue, enhancing the customers’ experience.
    •Responsible for maintaining customer confidentiality in line with the Data Protection Act.
    •Comply with PCI card handling regulations.
    •Remain up to date with company (and industry) initiatives, products and service changes.
    •Actively seeks to suggest procedural improvements to improve the customer experience.
    •Answering varied queries including invoice issues, commission and VAT information, insurance and any other enquiry relating to the reservation made.
    •Answer and effectively deal with an agreed number of calls each working day.
    •Ensure that call waiting is kept to a minimum.
    •Ensure average handling times are within company KPI’s.
    •Ensure that company and department policies are adhered to at all times.
    •Participate in other specified tasks and assist other departments/teams as required.
    •Demonstrate the brand and core values of the business at all times.
    •Maintains a professional work ethic at all times including when dealing with difficult situations and stressful tasks.
    •Answering calls in line with the company procedures.
    •Communicates business issues, and opportunities for business benefit to line manager.
    •Attend and take an active role in all training/briefings/meetings with team, peers and others when required.
    •Communication with all areas/functions of the GoldMedal business.
    •Works effectively as part of the team and demonstrates the company values at all times.
    •Work across key departments (Sales Centre, Product and Marketing) establishing a professional approach that ensures the coordination and resolution of all issues.
    •Liaise with key colleagues to improve internal communications, practices and promote teamwork throughout the organisation.
    •Actively communicate with customers throughout the journey.
    •Actively communicate with customers in resort to ensure that all elements of the booking are as expected.

    October 31, 2017 03:13:28

  • Commercial Assistant (Travel Industry) North West England

    North West England, £20000 to £23000 per annum

    Job Description: dnata Travel, part of the Emirates Group, includes the brands of Gold Medal, Travel 2, Netflights, Travelbag, Travel Republic, Global Travel Group and Sunmaster. These brands are based at offices across the UK including London, Kingston-upon-Thames, Chester, Preston, Halifax and Glasgow.



    We are now recruiting for a Commercial Assistant - (Travel Industry), based in Sandycroft, Deeside. You will maximise revenue and profit margins within the Triton Rooms department by providing effective competitors analysis, sales channel analysis and recommendations around margin opportunities and/or risks.



    Job Accountabilities:


    •Oversee weekly marketing, sales and activity dashboard for the Triton Rooms business
    •Analyse weekly competitor pricing, current and future business trends
    •Manage Mark Up Categories and Networks on the database
    •Provide input for possible product campaigns based on previous experience, time of year, particular events and agree immediate package and tactical requirements
    •Source and compile total UK market information, to ascertain Triton Rooms performance verses competitors. Provide a weekly summary of key highlights and differences
    •Track and report agency override agreements in conjunction with the specific BDM
    •Liaise directly with Suppliers and Agents surrounding market share and performance of Triton Rooms
    •Support the Head of Operations, Operations Manager and Triton Rooms Team Manager in the growth and development of Triton Rooms

    October 31, 2017 03:10:09

  • Advanced Options