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  • Travel Sales Consultant - Groups North West England

    North West England, Undisclosed salary

    Job Description: Gold Medal Travel is an award winning tour-operator with over 40 years’ experience in tailor-making holidays to worldwide destinations. We offer scheduled flights with the world’s leading airlines, thousands of worldwide hotels, car hire, campervans and many other exciting products around the world.

    We are now recruiting for an experienced Travel Sales Consultant to join the Groups Sales Team in Preston.

    Hours: 40 hours over 5 days.

    Key Accountabilities

    Answering calls in a professional and timely manner
    Delivering outstanding customer service on every call
    Delivering required targets over each trading period
    Maximising all sales opportunities
    Maximising all ancillary sales opportunities. i.e. Touring (extended and day), cars and campervans, transfers
    Actively follows up sales opportunities from quote
    Feedback on pricing issues to sales managers through survey monkey
    Answering sales calls from various brands within the Gold Medal Travel Group portfolio as and when required.
    Minimising losses and errors within the business
    Reading back all details of customers itinerary
    Arrival into work on time
    Adhering to all call centre call etiquettes
    Answering calls in line with the Company procedures
    Always going the extra mile for every customer
    Communicate effectively with customers, internal and external
    Build relationships with our agents by visiting them on the road and working closely with the Key Account Managers.
    To take full responsibility for your accounts and managing these in a professional manner.
    To be able to work under your own influence as well as working as part of team.
    Liaise with airlines to negotiate competitive prices

    April 25, 2018 01:12:42

  • Head of Product & Contracting London

    London, Undisclosed salary

    Job Description: Oversee the Product team and source direct contracts and new routes to market for the use on all platforms across the company.

    • Source new direct contracts in key destinations and review current contracts to be utilised across all brands of Jetline Travel and ensure contracts and Health & Safety documents are set up correctly, signed and legally binding
    • Introduce new routes to market including re-introduction of Travelzoo
    • Continually source different and exclusive deals for strategic promotions and research new destinations, maximising every sales opportunity
    • Manage a team of product executives to ensure deadlines and KPI’s are achieved.
    • Proof read deals and deliver these within the agreed time scale
    • Manage the loading of exclusive offers, checking for accuracy and correct pricing
    • Conduct competitor analysis and keep abreast of competitor activity
    • Conduct analysis on previous deals for best revenue makers sharing this with your team
    • Write creative sales oriented brochure and advertising copy where necessary
    • Support sales teams in obtaining extra rooms from allocation or requests
    • Manage relationships with suppliers in order to drive the product forward

    April 13, 2018 12:29:08

  • Product Loader North West England

    North West England, Undisclosed salary

    Job Description: Gold Medal Travel is an award winning tour-operator with over 40 years’ experience in tailor-making holidays to worldwide destinations. We offer scheduled flights with the world’s leading airlines, thousands of worldwide hotels, car hire, campervans and many other exciting products around the world.

    We are now recruiting a Product Loader based in Preston. You will be responsible for inputting and maintaining accurate and relevant data onto Gold Medal selling systems, meeting deadlines and KPI’s and ensure SLA’s are met. Provide support to internal users, ensuring high quality customer service at all times. Take responsibility for minimising loss and correcting errors, ensure errors are not repeated. Share ideas and best practise with other data loading colleagues. Carry out audit checks as required.

    Hours: You will be required to work 5 days over 7, Monday – Saturday (1 Saturday in every 2 month).

    - Load data for specific products and destinations to ensure quality guidelines are adhered to, and standards and procedures followed accurately.
    - Meet SLA’s, deadlines and targets set by the Team Manager, taking personal pride in achieving success rates and improving personal performance.
    - Manages changes to both accommodation & auxiliary contracts, understands the impact on the business and to the customer, take necessary action to meet quality standards.
    - Work to achieve brochure deadlines, communicates progress regularly to the relevant product department colleagues.
    - Carry out integrity checks of all loading documents, ensures highest levels of accuracy is maintained.
    - Identifies issues and escalates to the relevant colleague. Work to resolve issues, and pass on knowledge and resolution to other colleagues in the team
    - Supports business changes to auxiliary services.
    - Checks and clears daily auditing findings.
    Actions discounts and offers to support business trading in line with stringent procedures and ensure any errors are rectified and escalated as necessary.
    - Works with colleagues to achieve the department target for reducing loading errors and associated losses.
    - Attends the relevant development events for self improvement and progression.
    Is adaptable to business and procedural changes.
    - Helps to train and coach newer members of the team, offers them guidance and advice.
    - Communicates with internal customers and responds to emails and calls with accurate advice.
    - Provides information, trends and statistics as required by the Team Manager.
    - Communicates effectively in meetings, making a contribution to problem solving and sharing ideas and best practise.

    April 6, 2018 07:07:57

  • Product Assistant South East England

    South East England, Undisclosed salary

    Job Description: Emirates Holidays is the tour operator of the internationally renowned Emirates airline. Specialising in Dubai, Indian Ocean, South East Asia and South Africa. We provide premium, tailor-made holidays to a wide range of amazing long haul destinations all wrapped up with flights on award-winning Emirates.

    We know our success is driven by our exceptional people. Our Product team, a part of the Commercial structure, combine their expertise of our destinations and passion for customers to carefully piece together exceptional holiday experiences which are marketed through various channels both on and offline. We are here to create award winning moments which will last a lifetime.

    Emirates Holidays is a part of the Emirates Group, within the dnata Travel division which also includes leading UK brands such as Travel Republic, Gold Medal and Travel Bag. For career hungry people, dnata Travel is the place for you.

    We believe in being a truly customer and colleague centric business. We expect our team to really understand our holidays, so you’ll get the chance to visit some wonderful destinations. These trips can be hard work, but you’ll see some amazing things and enjoy really unique experiences. Our office in Kingston upon Thames is focussed and results driven, but lots of fun. Full of like-minded people who want to share knowledge and spread enthusiasm and enjoy time together.

    We are now recruiting a Product Assistant to work at our offices based in Kingston upon Thames. This role, part of the Commercial team is all about our selecting and promoting the right product for our customers and filling our planes departing from the UK & Ireland to our home Dubai and beyond. It’s about ensuring we anticipate our customer’s requirements, we understand them, and we use our knowledge to promote holidays that they will love over and over again.

    You will be focussed on piecing together amazing holiday experiences, selecting the right product by listening to our customer’s feedback and analysing our performance and then effectively marketing it through various channels.

    Job Accountabilities

    Working within the Product team, this role will support the growth and development of key destinations in the Emirates Holidays portfolio including Dubai and beyond. Listening carefully to customers’ requirements and the performance of our destinations, constantly making suggestions for improvements.
    Supporting the Product Executives with the management of relationships with hotel, air and ground suppliers including negotiating special offers, allocations and marketing agreements.
    Ensure that all product information (available to all staff) is maintained with up to date fact sheets and relevant information such a board basis etc.
    Ensure that all website offers are up to date and correct.
    Work with the contracting and loading teams to ensure offers are loaded correctly in line with business requirements. Escalate issues to management where required.
    Produce weekly competitor analysis reports and room night reports and identify market trends and opportunities for the business. Feedback to management.
    Monitor Emirates flight pricing fluctuations and availability and compare against competitor airlines, feeding updates back to management on a regular basis.
    Support the reservations department by becoming the key point of contact for product enquiries and providing clear sales briefs for marketing campaigns. Assist with loading queries, price matches and provide support to the Operations team.
    Respond to all reservations and operations queries raised on yammer
    Responsibility for managing the training schedule, organising FAM trips and coordinating sales incentives.
    To provide additional support to the Product, Marketing & Systems team as required.

    March 23, 2018 10:48:59

  • Product Executive London

    London, Undisclosed salary

    Job Description: Travelbag began in 1979 and wanted to offer more than just package holidays, so it’s no surprise that we’ve established ourselves as a leader in the tailor-made holiday market. Our portfolio incorporates a huge range of travel options across the world. And because we only work with suppliers, properties and airlines that meet our exacting standards, we can be sure that our customers will experience the very highest quality.

    We are now recruiting for a Product Executive to support the Product Manager with the product portfolio for both Travelbag and and our sister company, Netflights, to ensure relevant market leading ground product is available to the offline sales team and consumer websites. You will ensure all content is up to date and enhance the user journey. The role will ensure our product is promoted in the best possible way and the sales process is a smooth one.

    February 5, 2018 02:48:05

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