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  • Travel Sales Consultant - Groups North West England

    North West England, Undisclosed salary

    Job Description: Gold Medal Travel is an award winning tour-operator with over 40 years’ experience in tailor-making holidays to worldwide destinations. We offer scheduled flights with the world’s leading airlines, thousands of worldwide hotels, car hire, campervans and many other exciting products around the world.



    We are now recruiting for an experienced Travel Sales Consultant to join the Groups Sales Team in Preston.



    Hours: 40 hours over 5 days.



    Key Accountabilities



    Answering calls in a professional and timely manner
    Delivering outstanding customer service on every call
    Delivering required targets over each trading period
    Maximising all sales opportunities
    Maximising all ancillary sales opportunities. i.e. Touring (extended and day), cars and campervans, transfers
    Actively follows up sales opportunities from quote
    Feedback on pricing issues to sales managers through survey monkey
    Answering sales calls from various brands within the Gold Medal Travel Group portfolio as and when required.
    Minimising losses and errors within the business
    Reading back all details of customers itinerary
    Arrival into work on time
    Adhering to all call centre call etiquettes
    Answering calls in line with the Company procedures
    Always going the extra mile for every customer
    Communicate effectively with customers, internal and external
    Build relationships with our agents by visiting them on the road and working closely with the Key Account Managers.
    To take full responsibility for your accounts and managing these in a professional manner.
    To be able to work under your own influence as well as working as part of team.
    Liaise with airlines to negotiate competitive prices

    April 25, 2018 01:12:42

  • Product Loader North West England

    North West England, Undisclosed salary

    Job Description: Gold Medal Travel is an award winning tour-operator with over 40 years’ experience in tailor-making holidays to worldwide destinations. We offer scheduled flights with the world’s leading airlines, thousands of worldwide hotels, car hire, campervans and many other exciting products around the world.



    We are now recruiting a Product Loader based in Preston. You will be responsible for inputting and maintaining accurate and relevant data onto Gold Medal selling systems, meeting deadlines and KPI’s and ensure SLA’s are met. Provide support to internal users, ensuring high quality customer service at all times. Take responsibility for minimising loss and correcting errors, ensure errors are not repeated. Share ideas and best practise with other data loading colleagues. Carry out audit checks as required.



    Hours: You will be required to work 5 days over 7, Monday – Saturday (1 Saturday in every 2 month).

    - Load data for specific products and destinations to ensure quality guidelines are adhered to, and standards and procedures followed accurately.
    - Meet SLA’s, deadlines and targets set by the Team Manager, taking personal pride in achieving success rates and improving personal performance.
    - Manages changes to both accommodation & auxiliary contracts, understands the impact on the business and to the customer, take necessary action to meet quality standards.
    - Work to achieve brochure deadlines, communicates progress regularly to the relevant product department colleagues.
    - Carry out integrity checks of all loading documents, ensures highest levels of accuracy is maintained.
    - Identifies issues and escalates to the relevant colleague. Work to resolve issues, and pass on knowledge and resolution to other colleagues in the team
    - Supports business changes to auxiliary services.
    - Checks and clears daily auditing findings.
    Actions discounts and offers to support business trading in line with stringent procedures and ensure any errors are rectified and escalated as necessary.
    - Works with colleagues to achieve the department target for reducing loading errors and associated losses.
    - Attends the relevant development events for self improvement and progression.
    Is adaptable to business and procedural changes.
    - Helps to train and coach newer members of the team, offers them guidance and advice.
    - Communicates with internal customers and responds to emails and calls with accurate advice.
    - Provides information, trends and statistics as required by the Team Manager.
    - Communicates effectively in meetings, making a contribution to problem solving and sharing ideas and best practise.

    April 6, 2018 07:07:57

  • Customer Service Executive South East England

    South East England, £18000 to £18000 per annum

    Job Description: Our client is a specialist online ski & cruise travel agency and we are recruiting for Customer Service people who are passionate about delivering the highest standards of service to our customers.

    Due to their phenomenal growth, we are seeking to expand our Customer Service team.

    The post holder will ensure the high levels of customer service are maintained. They will handle calls and emails from customers once their booking is completed and will deal with any additions and alterations to bookings. They will communicate with sales staff and suppliers to rectify any problems which may have arisen. Experience in a similar Customer Service role or in the Travel industry is preferable.

    Reports to: Customer Service Team Leader

    Key Responsibilities:

    • Effectively fulfilling the booking once the sale has been made
    • Answering customer queries by phone and email
    • Resolving problems of customers on holiday
    • Calming and advising customers appropriately
    • Handling of customer complaints
    • Liaising with tour operators
    • Negotiating between our customers and operators
    • Completing additions and amendments to bookings
    • Logging notes of all communication
    • Ancillary Sales and seeking up-selling opportunities
    • Cross-selling clients to alternative holidays
    • Identifying and rectifying causes of problems
    • To undertake any other duties or projects commensurate with the nature and grade of this post as required

    March 29, 2018 07:47:33

  • Head of Customer Relations - UK Operations North West England

    North West England, Undisclosed salary

    Job Description: dnata Travel, part of the Emirates Group, includes the brands of Gold Medal, Travel 2, Netflights, Travelbag, Travel Republic, Global Travel Group and Sunmaster. These brands are based at offices across the UK including London, Kingston-upon-Thames, Chester, Preston, Halifax and Glasgow.



    We are now recruiting for a Head of Customer Relations to be responsible for developing & driving the Strategic & Operational complaint and issue resolution function of all aspects of the Gold Medal, Travel2, Travelbag and Netflights businesses. Ensuring an exceptional customer experience is being delivered across all UK brands. Close liaison with the operational & Sales leads across the brands, Global Customer Experience Director, as well as having strong working relationships with all brand leads and divisions so as to drive down customers disruption, identify and resolve root cause and assist the brands in developing customer strategies to reduce customer conflict and improving the overall experience. Successfully maintain agreed business service levels and adhere to UK travel rules and regulations. Leadership of a multiple-site team of ~45 FTE (expected to grow in the next few months).

    March 20, 2018 02:27:57

  • Head of Customer Service - UK Operations North West England

    North West England, Undisclosed salary

    Job Description: dnata Travel, part of the Emirates Group, includes the brands of Gold Medal, Travel 2, Netflights, Travelbag, Travel Republic, Global Travel Group and Sunmaster. These brands are based at offices across the UK including London, Kingston-upon-Thames, Chester, Preston, Halifax and Glasgow.



    We are now recruiting for a Head of Customer Service to be responsible for the strategic and operational Post Sale Service delivery for the Gold Medal, Travel2, Travelbag and Netflights businesses. Ensuring an exceptional customer experience is being delivered across all existing Customer Service teams via phone, e-mail, chat, written and Social Media channels. Close liaison with the operational & business leads across the brands to promote synergies and share best practices. Successfully maintain agreed business service levels ensuring a seamless customer journey. Leadership of a multiple-site team of ~90 FTE

    March 20, 2018 02:22:29

  • Complaints Handler North West England

    North West England, Undisclosed salary

    Job Description: Stella Travel owned by dnata Travel, part of the Emirates Group. We are now recruiting a Complaints Handler, based in Sandycroft, Deeside.



    You will manage all customer and agent related complaints received by Triton Rooms. Meet agreed business timescales are coordinated and executed efficiently.



    Shift pattern requirement, 38.75 hours per week between 08:00-20:00 Monday - Friday and 09:00 – 18:00 Saturday - Sunday.





    Key Tasks:


    •Assess complaints accurately and effectively
    •Communicate professionally with travel agents, customers and third parties
    •Have specific responsibility for managing and resolving complaint, escalation issues from customers
    •Upon receipt of correspondence ensure written acknowledgements are sent in a timely manner
    •Ensure complaints are dealt with during the specified timescales
    •Accurately record any mention of personal injury in complaints and record and send to insurers
    •Accurately record all statistical information as requested by Operations Manager
    •Suggest and oversee improvements to complaints processes and systems

    March 20, 2018 01:14:11

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