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  • Senior Travel Consultant North East England

    North East England, Undisclosed salary

    Job Description:
    Our client has been in business for over 30 years and is one of the top independent companies in the country for cruise holidays. Our client specialises in cruise holidays and escorted tours and they are looking for an experienced and passionate Senior Travel Consultant to join their growing team.

    Key purpose of the role:
    •To deliver exceptional customer service and travel solutions that exceeds expectations whilst providing support to the directors. Displaying a high level of commitment, energy and enthusiasm and achieve personal, and company goals.

    Key activities:
    •Setting up and maintaining a system for downloading and filing of all tour operator’s contracts with our client.
    •Become a cruise ambassador.
    •Assist with supplier payments through Voyager.
    •Adhere to company store opening hours offering a high level of customer service at the agreed opening time.
    •Adhere to the agreed company sales processes.
    •To deliver a full booking experience providing a high level of customer service completing all administration and documentation in a timely manner.
    •Offer full travel advice where required i.e. visa requirements for new and existing clients relevant to their chosen destination.
    •To contribute to company sales targets by achieving and exceeding personal targets.
    •To build and maintain extensive knowledge of products and services available to our clients through regular on-line training, supplier events and organised company training sessions
    •To attend and contribute to staff meetings.
    •Handle all customer service complaints quickly and effectively keeping the directors updated at all times.
    •Manage discounts to increase profit margins.
    •Ensure all office enquiries are acknowledged and all new enquiries to be followed up in line with company policy
    •To support company preferred partner strategy
    •Assist with proof-reading company marketing materials where required

    November 1, 2017 09:35:06

  • Customer Service Advisor North West England

    North West England, Undisclosed salary

    Job Description: Gold Medal Travel is an award winning tour-operator with over 40 years’ experience in tailor-making holidays to worldwide destinations. We offer scheduled flights with the world’s leading airlines, thousands of worldwide hotels, car hire, campervans and many other exciting products around the world.

    We are now recruiting Administration Consultants - (Customer Contact Centre). You will exceed customers’ expectations on all telephony and email communications.

    Start date for this role is 27th November 2017, you will be require to work 40 hours per week, 5 days over 7.

    •Works accurately to maximise profit and prevent loss.
    •Identifies business issues, and opportunities for business benefit.
    •Provides an excellent customer experience through building relationships to identify and accurately deliver to customer needs.
    •Implements the service strategy for all brands within Preston.
    •Checks with the customer to resolve the relevant issue, enhancing the customers’ experience.
    •Responsible for maintaining customer confidentiality in line with the Data Protection Act.
    •Comply with PCI card handling regulations.
    •Remain up to date with company (and industry) initiatives, products and service changes.
    •Actively seeks to suggest procedural improvements to improve the customer experience.
    •Answering varied queries including invoice issues, commission and VAT information, insurance and any other enquiry relating to the reservation made.
    •Answer and effectively deal with an agreed number of calls each working day.
    •Ensure that call waiting is kept to a minimum.
    •Ensure average handling times are within company KPI’s.
    •Ensure that company and department policies are adhered to at all times.
    •Participate in other specified tasks and assist other departments/teams as required.
    •Demonstrate the brand and core values of the business at all times.
    •Maintains a professional work ethic at all times including when dealing with difficult situations and stressful tasks.
    •Answering calls in line with the company procedures.
    •Communicates business issues, and opportunities for business benefit to line manager.
    •Attend and take an active role in all training/briefings/meetings with team, peers and others when required.
    •Communication with all areas/functions of the GoldMedal business.
    •Works effectively as part of the team and demonstrates the company values at all times.
    •Work across key departments (Sales Centre, Product and Marketing) establishing a professional approach that ensures the coordination and resolution of all issues.
    •Liaise with key colleagues to improve internal communications, practices and promote teamwork throughout the organisation.
    •Actively communicate with customers throughout the journey.
    •Actively communicate with customers in resort to ensure that all elements of the booking are as expected.

    October 31, 2017 03:13:28

  • Customer Service Advisor North West England

    North West England, Undisclosed salary

    Job Description: The Global Travel Group, owned by dnata Travel, part of the Emirates Group is now recruiting for a Office Administrator

    This is a fantastic opportunity to work for a global company with a reputation of providing excellent customer service to their internal and external clients. We are looking for a passionate and caring new team member who can thrive in a pressured and fast pace environment. The successful candidate will offer excellent communication & organisational skills and will be responsible for servicing our clients to company standards, understanding clients booking needs and providing appropriate solutions for pre-travel and in resort problems and queries.

    Hours: 38.75 hours per week over 5 days between 08:00-18:30 Mon-Fri and 09:00 – 18:00 Sat-Sun.


    Ensuring all customers’ enquiries are dealt with in a timely and professional manner
    Dealing with queries by Telephone and Email
    Administer change requests received from customers and travel agents before and during travel
    Taking payments from customers
    Checking reservations to ensure correctly booked
    Creating and amending reservations
    Checking and booking tour reservations
    Requesting rates when a hotel is sold out
    Accurately recording all communication between internal and external contacts
    Investigating all involuntary changes made by suppliers and ensures information is correct
    Adhering to all business SLA’s
    Building and maintaining business relationships for internal and external consumers.
    Processing daily administrative tasks

    October 20, 2017 01:38:30

  • Cruise Consultant Scotland

    Scotland, Undisclosed salary

    Job Description: Travel has been in the travel business for more than 30 years. It is now one of the UK’s largest long haul tour operators and is recognised as a market leader for tailor-made holidays to Australia, New Zealand, South Pacific, Asia, Africa, Middle East, North America, Latin America as well as for round the world travel.

    We are delighted to be expanding our highly successful cruise team at office in Skypark, Glasgow and are recruiting experienced Cruise Consultants who can actively promote and sell the Travel 2 Cruise Plus product and brand. To be considered for this role you must have excellent cruise product knowledge as well as an outstanding level of customer service that is fitting for customers who are prepared to pay for the best of everything. You should also have schedule airfares knowledge combined with passion and knowledge of travel.

    Hours: 37.5 hours per week, 5 days per week Monday-Saturday (working approximately 1 in 3 Saturdays)

    October 13, 2017 08:49:31

  • Ticketing Consultant North West England

    North West England, Undisclosed salary

    Job Description: Gold Medal Travel is an award winning tour operator and airline consolidator, based on Preston Docks. Owned by dnata Travel, part of the Emirates Group we sell worldwide travel via our travel agent partners to hundreds of destinations throughout the world. Our products include scheduled flights on may leading airlines, hotel accommodation, car rental, transfers, sightseeing, theme park passes and travel insurance.

    We are now recruiting a Ticketing Consultant, you will be responsible for issuing tickets in an accurate and timely manner in accordance with the fare rules.

    Hours: 40 hour per week 5 days over 7.

    Key Tasks:

    - Issue/Reissue all ticket types on all Queues in full accordance to airline rules to ensure no errors and possible ADM/Losses from airlines
    - Issuing of all tickets across all queues
    - Re-issuing of all tickets on all queues for schedule changes/voluntary changes or requests from airlines.
    - Issue all paid bookings by deadline for Fuel Surcharge and Ticket Deadline brought in by airlines.
    - Issue all International/ Internal/ Air passes/ Side trip tickets on all fare types.
    - Issue all tickets in accordance with company Service Level Agreement.
    - Issue all tickets for special requirements for airline – ie Unaccompanied minors / Migrant baggage visa’s etc
    - Deal with airport issues ensuring tickets issued and customers board their time.
    - Issue all Groups/Tours/Allocation bookings
    - Issue MCO/VMPD/EMD for extra payment for excess baggage/reissue fee/name changes.
    - Programmers daily/weekly/monthly update the ticketing automation functionality – to report faults to IT, to reduce ADM’s, targeted to automate as much as possible
    - Assist in Crisis situations and reissue tickets where required.
    - Invoice and issue Queued PNR booking providing agents with documents.
    - Keep informed of business changes that affect the ticketing area
    - Escalating ‘IT’ issues or suggestions to the Manager
    - Ensure all problem bookings are communicated to relevant area to resolve
    - Communicate to Reservations if bookings are incorrect to allow correction before issuing.

    October 13, 2017 08:45:21

  • Project Manager North West England

    North West England, £35000 to £40000 per annum

    Job Description: Contemporary Travel Solutions Ltd (CTS) is a privately owned company who offer a unique service focusing purely on the fulfilment of outsourced online and offline travel bookings and services with an experienced and dedicated telesales team matched with a comprehensive customer service solution for both pre and post sales.
    CTS are an open and friendly company building on long term partnerships where they treat your business like their own hence they refer to you as their Business Partners and pride themselves on delivering results through their team who are not only passionate about travel but also about delivering an outstanding customer experience to maximise your brand loyalty.
    CTS is structured as a fully scalable business model, which at its core is flexibility and responsiveness to changing market needs and business demand cycles. The opportunities of the model are vast with the ability to operate in regional, national or international clusters with Sales Advisors operating in over 12 different languages on a variety of travel systems

    Project Manager Role

    Responsible for the delivery of projects where the client has agreed to sell their travel and/or hospitality product(s) through our sales distribution channels and manage their customer service. The Project Manager will manage the on-boarding of our client from the point of contract sign off to go live. This role will suit candidates who have evolved from a role in Operations or Sales and into project management or have project management as a core responsibility.
    The ideal candidate will be responsible for planning, coordinating, and implementing travel and hospitality projects within timelines, scope and budget. They will also effectively monitor and present project updates to relevant stakeholders, clients, or project team members

    October 5, 2017 12:37:17

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