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  • Customer Service Advisor North West England

    North West England, £18000 to £18000 per annum

    Job Description: Contemporary Travel Solutions (CTS), the UK market leader in Travel Outsourcing, are looking to welcome experienced travel industry professionals to join our busy Customer Services team and are excited to announce that we are recruiting with positions available from September

    September 15, 2017 12:57:58

  • Online Administrator London

    London, Undisclosed salary

    Job Description: Purpose of Role

    As the UK’s leading long-haul tailor-made specialist, the purpose of our Online Team is to support, encourage and grow our Customer’s use of the Travelbag.co.uk.

    The Online Administrator will support the Online Sales Consultants to deliver excellent Customer Service and solve problems our agents may have using the system whether this is a booking or system issue.


    Job Description: Key Responsibilities/Accountabilities

    • Answer inbound calls from our customers efficiently and effectively providing first class customer service
    • Deal with booking or system issues relating to the GDS and Galileo system
    • Deal with booking system issues relating to Travelbag.co.uk and escalate to appropriate department
    • Ensure that impeccable customer service is delivered on all calls /emails
    • Remain flexible to the business needs, including multi-tasking within the support area.
    • Be available to offer assistance and advice to colleagues.
    • Complete any other relevant task, project or responsibility as directed by the business regarding the Online product
    • Ensure all information is completed accurately

    August 24, 2017 04:07:10

  • Customer Support and Sales Consultants South East England

    South East England, £30000 to £35000 per annum

    Job Description: At Travel Republic we are passionate about holidays and providing the best customer experience. We are looking for like-minded people to join our friendly, professional team in Kingston; with us your career is yours for the making.

    Do you enjoy giving good customer service? Are you ambitious and looking to succeed in a fast paced progressive business?

    If this sounds like you then don’t miss the opportunity to work for one of the largest growing online travel agents in Europe.

    We are looking for experienced and customer focused professionals to be part of our Customer Operations & Sales Departments, including specialist GDS roles.

    Owned by dnata Travel, part of the Emirates Group, we have over two million holidaymakers booking annually with us. We take pride in helping our customers book their holidays. It’s what we’ve been doing for over 13 years.

    August 22, 2017 08:48:13

  • Customer Service Advisor (Contact Centre) North West England

    North West England, Undisclosed salary

    Job Description: Gold Medal Travel is an award winning tour operator and airline consolidator, based on Preston Docks. Owned by dnata Travel, part of the Emirates Group we sell worldwide travel via our travel agent partners to hundreds of destinations throughout the world. Our products include scheduled flights on may leading airlines, hotel accommodation, car rental, transfers, sightseeing, theme park passes and travel insurance.

    We are now recruiting Administration Consultants - (Customer Contact Centre). You will exceed customers’ expectations on all telephony and email communications.

    You will be require to work 40 hours per week, 5 days over 7.

    Key Tasks:

    Works accurately to maximise profit and prevent loss.
    Identifies business issues, and opportunities for business benefit.
    Provides an excellent customer experience through building relationships to identify and accurately deliver to customer needs.
    Implements the service strategy for all brands within Preston.
    Checks with the customer to resolve the relevant issue, enhancing the customers’ experience.
    Responsible for maintaining customer confidentiality in line with the Data Protection Act.
    Comply with PCI card handling regulations.
    Remain up to date with company (and industry) initiatives, products and service changes.
    Actively seeks to suggest procedural improvements to improve the customer experience.
    Answering varied queries including invoice issues, commission and VAT information, insurance and any other enquiry relating to the reservation made.
    Answer and effectively deal with an agreed number of calls each working day.
    Ensure that call waiting is kept to a minimum.
    Ensure average handling times are within company KPI’s.
    Ensure that company and department policies are adhered to at all times.
    Participate in other specified tasks and assist other departments/teams as required.
    Demonstrate the brand and core values of the business at all times.
    Maintains a professional work ethic at all times including when dealing with difficult situations and stressful tasks.
    Answering calls in line with the company procedures.
    Communicates business issues, and opportunities for business benefit to line manager.
    Attend and take an active role in all training/briefings/meetings with team, peers and others when required.
    Communication with all areas/functions of the GoldMedal business.
    Works effectively as part of the team and demonstrates the company values at all times.
    Work across key departments (Sales Centre, Product and Marketing) establishing a professional approach that ensures the coordination and resolution of all issues.
    Liaise with key colleagues to improve internal communications, practices and promote teamwork throughout the organisation.
    Actively communicate with customers throughout the journey.
    Actively communicate with customers in resort to ensure that all elements of the booking are as expected.

    August 16, 2017 02:16:58

  • Customer Services Executive South East England

    South East England, Undisclosed salary

    Job Description: As part of a small team, our Customer Service Executives will deliver fantastic service & sales through their expertise of our destinations, providing operational & service support to our customer’s pre-departure, during their holiday & after they return home.
    We are looking for people with lots of enthusiasm and drive to deliver a truly amazing service through every stage of the journey, and you’ll need to be flexible, innovative and passionate & can work both in a team and individually.

    August 16, 2017 02:10:59

  • Customer Service Administrator – Supplier Amendments North West England

    North West England, Undisclosed salary

    Job Description: Gold Medal Travel is an award winning tour operator and airline consolidator, based on Preston Docks. Owned by dnata Travel, part of the Emirates Group we sell worldwide travel via our travel agent partners to hundreds of destinations throughout the world. Our products include scheduled flights on may leading airlines, hotel accommodation, car rental, transfers, sightseeing, theme park passes and travel insurance

    We are now recruiting a Customer Service Administrator – Supplier Amendments. You will be responsible for advising customers of enforced schedule changes, fuel surcharges, ticket deadlines and actioning Galileo queues. You will also action all aspects of an amendment to flight / ground product arrangements following an enforced change. Supporting other areas of Operations as and when required.





    You will be required to work 40 hours per week, 5 days over 7.



    August 16, 2017 02:08:56

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