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  • Office Manager London

    London, Undisclosed salary

    Job Description: Office Manager
    Wimbledon, SW London
    Full Time Permanent
    Salary: Competitive with benefits

    Our client, an award winning and highly successful online travel agent is looking for a great all - rounder with a positive attitude to run their busy offices in SW London and Portsmouth.

    Outline Description
    As our office manager, you will be responsible for organising all of the administrative activities that facilitate the smooth running of our two offices. You will report to the Head of HR and will be part of the HR team.
    Office Manager Responsibilities
    You’ll be amazing at:
    • use a range of office software, including email, spreadsheets and databases, to ensure the efficient running of the office
    • record office expenditure and track costs
    • maintain supplies of stationery, furniture and equipment & order when necessary
    • maintain the condition of the office and arrange for any necessary repairs
    • liaise with the landlord regarding any building issues / communications
    • receive the post and make arrangements for its dispersal
    • greet visitors and notify relevant managers of their arrival
    • review and update health and safety policies and ensure they're observed
    • carry out desk assessments when needed
    • arrange regular testing for electrical equipment and safety devices
    • prepare documents to put out tenders for contractors;
    • calculate and compare costs for required goods or services to achieve maximum value for money;
    • plan best allocation and utilisation of space and resources for current premises;
    • check that agreed work by staff or contractors has been completed satisfactorily and following up on any deficiencies;
    • respond appropriately to emergencies or urgent issues as they arise and dealing with the consequences.
    • Diary management of meeting rooms and leadership team
    • Organise waste and confidential waste collection
    • Manage issues related to the car parking including space allocation

    April 3, 2018 02:58:12

  • Head of Customer Relations - UK Operations North West England

    North West England, Undisclosed salary

    Job Description: dnata Travel, part of the Emirates Group, includes the brands of Gold Medal, Travel 2, Netflights, Travelbag, Travel Republic, Global Travel Group and Sunmaster. These brands are based at offices across the UK including London, Kingston-upon-Thames, Chester, Preston, Halifax and Glasgow.

    We are now recruiting for a Head of Customer Relations to be responsible for developing & driving the Strategic & Operational complaint and issue resolution function of all aspects of the Gold Medal, Travel2, Travelbag and Netflights businesses. Ensuring an exceptional customer experience is being delivered across all UK brands. Close liaison with the operational & Sales leads across the brands, Global Customer Experience Director, as well as having strong working relationships with all brand leads and divisions so as to drive down customers disruption, identify and resolve root cause and assist the brands in developing customer strategies to reduce customer conflict and improving the overall experience. Successfully maintain agreed business service levels and adhere to UK travel rules and regulations. Leadership of a multiple-site team of ~45 FTE (expected to grow in the next few months).

    March 20, 2018 02:27:57

  • Complaints Handler North West England

    North West England, Undisclosed salary

    Job Description: Stella Travel owned by dnata Travel, part of the Emirates Group. We are now recruiting a Complaints Handler, based in Sandycroft, Deeside.

    You will manage all customer and agent related complaints received by Triton Rooms. Meet agreed business timescales are coordinated and executed efficiently.

    Shift pattern requirement, 38.75 hours per week between 08:00-20:00 Monday - Friday and 09:00 – 18:00 Saturday - Sunday.

    Key Tasks:

    •Assess complaints accurately and effectively
    •Communicate professionally with travel agents, customers and third parties
    •Have specific responsibility for managing and resolving complaint, escalation issues from customers
    •Upon receipt of correspondence ensure written acknowledgements are sent in a timely manner
    •Ensure complaints are dealt with during the specified timescales
    •Accurately record any mention of personal injury in complaints and record and send to insurers
    •Accurately record all statistical information as requested by Operations Manager
    •Suggest and oversee improvements to complaints processes and systems

    March 20, 2018 01:14:11

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