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  • Customer Service Advisor North West England

    North West England, Undisclosed salary

    Job Description: Gold Medal Travel is an award winning tour-operator with over 40 years’ experience in tailor-making holidays to worldwide destinations. We offer scheduled flights with the world’s leading airlines, thousands of worldwide hotels, car hire, campervans and many other exciting products around the world.

    We are now recruiting Administration Consultants - (Customer Contact Centre). You will exceed customers’ expectations on all telephony and email communications.

    Start date for this role is 27th November 2017, you will be require to work 40 hours per week, 5 days over 7.

    •Works accurately to maximise profit and prevent loss.
    •Identifies business issues, and opportunities for business benefit.
    •Provides an excellent customer experience through building relationships to identify and accurately deliver to customer needs.
    •Implements the service strategy for all brands within Preston.
    •Checks with the customer to resolve the relevant issue, enhancing the customers’ experience.
    •Responsible for maintaining customer confidentiality in line with the Data Protection Act.
    •Comply with PCI card handling regulations.
    •Remain up to date with company (and industry) initiatives, products and service changes.
    •Actively seeks to suggest procedural improvements to improve the customer experience.
    •Answering varied queries including invoice issues, commission and VAT information, insurance and any other enquiry relating to the reservation made.
    •Answer and effectively deal with an agreed number of calls each working day.
    •Ensure that call waiting is kept to a minimum.
    •Ensure average handling times are within company KPI’s.
    •Ensure that company and department policies are adhered to at all times.
    •Participate in other specified tasks and assist other departments/teams as required.
    •Demonstrate the brand and core values of the business at all times.
    •Maintains a professional work ethic at all times including when dealing with difficult situations and stressful tasks.
    •Answering calls in line with the company procedures.
    •Communicates business issues, and opportunities for business benefit to line manager.
    •Attend and take an active role in all training/briefings/meetings with team, peers and others when required.
    •Communication with all areas/functions of the GoldMedal business.
    •Works effectively as part of the team and demonstrates the company values at all times.
    •Work across key departments (Sales Centre, Product and Marketing) establishing a professional approach that ensures the coordination and resolution of all issues.
    •Liaise with key colleagues to improve internal communications, practices and promote teamwork throughout the organisation.
    •Actively communicate with customers throughout the journey.
    •Actively communicate with customers in resort to ensure that all elements of the booking are as expected.

    October 31, 2017 03:13:28

  • Commercial Assistant (Travel Industry) North West England

    North West England, £20000 to £23000 per annum

    Job Description: dnata Travel, part of the Emirates Group, includes the brands of Gold Medal, Travel 2, Netflights, Travelbag, Travel Republic, Global Travel Group and Sunmaster. These brands are based at offices across the UK including London, Kingston-upon-Thames, Chester, Preston, Halifax and Glasgow.

    We are now recruiting for a Commercial Assistant - (Travel Industry), based in Sandycroft, Deeside. You will maximise revenue and profit margins within the Triton Rooms department by providing effective competitors analysis, sales channel analysis and recommendations around margin opportunities and/or risks.

    Job Accountabilities:

    •Oversee weekly marketing, sales and activity dashboard for the Triton Rooms business
    •Analyse weekly competitor pricing, current and future business trends
    •Manage Mark Up Categories and Networks on the database
    •Provide input for possible product campaigns based on previous experience, time of year, particular events and agree immediate package and tactical requirements
    •Source and compile total UK market information, to ascertain Triton Rooms performance verses competitors. Provide a weekly summary of key highlights and differences
    •Track and report agency override agreements in conjunction with the specific BDM
    •Liaise directly with Suppliers and Agents surrounding market share and performance of Triton Rooms
    •Support the Head of Operations, Operations Manager and Triton Rooms Team Manager in the growth and development of Triton Rooms

    October 31, 2017 03:10:09

  • Customer Service Advisor North West England

    North West England, Undisclosed salary

    Job Description: The Global Travel Group, owned by dnata Travel, part of the Emirates Group is now recruiting for a Office Administrator

    This is a fantastic opportunity to work for a global company with a reputation of providing excellent customer service to their internal and external clients. We are looking for a passionate and caring new team member who can thrive in a pressured and fast pace environment. The successful candidate will offer excellent communication & organisational skills and will be responsible for servicing our clients to company standards, understanding clients booking needs and providing appropriate solutions for pre-travel and in resort problems and queries.

    Hours: 38.75 hours per week over 5 days between 08:00-18:30 Mon-Fri and 09:00 – 18:00 Sat-Sun.


    Ensuring all customers’ enquiries are dealt with in a timely and professional manner
    Dealing with queries by Telephone and Email
    Administer change requests received from customers and travel agents before and during travel
    Taking payments from customers
    Checking reservations to ensure correctly booked
    Creating and amending reservations
    Checking and booking tour reservations
    Requesting rates when a hotel is sold out
    Accurately recording all communication between internal and external contacts
    Investigating all involuntary changes made by suppliers and ensures information is correct
    Adhering to all business SLA’s
    Building and maintaining business relationships for internal and external consumers.
    Processing daily administrative tasks

    October 20, 2017 01:38:30

  • Customer Service Administrator – Supplier Amendments North West England

    North West England, Undisclosed salary

    Job Description: Gold Medal Travel is an award winning tour operator and airline consolidator, based on Preston Docks. Owned by dnata Travel, part of the Emirates Group we sell worldwide travel via our travel agent partners to hundreds of destinations throughout the world. Our products include scheduled flights on may leading airlines, hotel accommodation, car rental, transfers, sightseeing, theme park passes and travel insurance

    We are now recruiting a Customer Service Administrator – Supplier Amendments. You will be responsible for advising customers of enforced schedule changes, fuel surcharges, ticket deadlines and actioning Galileo queues. You will also action all aspects of an amendment to flight / ground product arrangements following an enforced change. Supporting other areas of Operations as and when required.

    You will be required to work 40 hours per week, 5 days over 7.

    August 16, 2017 02:08:56

  • Booking Administration Executive South East England

    South East England, Undisclosed salary

    Job Description: Travel Republic is one of the largest and most well-established online travel agents in Europe and have been successfully helping people book their hotels, flights and other travel arrangements. Our commitment to exceptional value for money, extensive range and solid-gold customer service has established us as one of the most visited travel agent websites. We have received the Best Hotel Booking Website, Best Online/ Call Centre Travel Agent and Best Travel Retailer for Customer Service at the British Travel Awards 2015 as well as Best Agent Website award from Travolution three years in a row.

    We are now recruiting for a Booking Administration Executive, based in Kingston upon Thames. Reporting to the Change Control Manager, you will undertake duties across the operational changes areas to deliver timely and accurate responses and actions to in-house and travel provider enforced amendments and in so doing, ensure efficient and professional communication with customers. You will have strong focus on best cost solutions and mitigating exposure to the company through operational changes is an important task.

    August 16, 2017 01:36:10

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