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  • Training Assistant London

    London, £20000 to £25000 per annum

    Job Description: Are you approachable with a positive attitude?
    Do you have a good knowledge of cruise & travel booking systems?
    Are you committed to ensuring your colleagues really know their stuff?

    Our client, Iglu, a leading ski and cruise travel agent is looking for a Training Assistant who can work with our Training Manager to support with the training and ongoing development of new and existing staff members.
    Key Responsibilities Include:
    • Analyse and discuss the need for supplier training with the Training Manager.
    • Help develop a schedule, prepare agendas for training and ensure sessions run accordingly.
    • Booking rooms, room set up, meet and greet.
    • Schedule, facilitate and help develop the training courses for new & existing staff.
    • Support with the creation, changes, and updates of all staff.
    • Review processes during and post training.
    • Ongoing support and development of all staff.
    • Help build and develop relationships with other departments to better support them with their training requirements.
    • Help with the development of and upkeep of our in-house training tools.

    September 5, 2017 09:30:34

  • Partnerships Co-ordinator (10 months maternity cover) North West England

    North West England, Undisclosed salary

    Job Description: Gold Medal Travel is an aware winning tour operator,owned by dnata Travel, part of the Emirates Group. We are now recruiting for a Partnerships Co-ordinator to assist the Partnerships team in the implementation and delivery of campaign marketing activity.

    Key Tasks
    Liaise with internal stakeholders on proofing process, ensuring timely and accurate delivery of marketing activity for each campaign
    Efficient reporting of campaigns and ensure results are shared
    Ensure activity features relevant partner branding, content and messages
    Ensure that all invoices are correct and paid within 30 days
    Ensure accurate reporting of R.O.I is demonstrated for each campaign
    Work with the marketing team to ensure that agreed and appropriate designs are delivered on time
    Ensure that all partner wrap up packs and sales KPI’S are reported for every campaign
    Working closely with the marketing team, internal stakeholders and external suppliers to ensure smooth running of campaigns
    Liaise with partners on a regular basis to keep them up to date with campaign activity
    Communicate with Marketing & Product to ensure that partner designs, logo’s and images are correct
    Manage all proofing through creative stages assuring appropriate levels of sign off achieved and feeding back all amendments to the Marketing team

    September 5, 2017 08:11:51

  • Online Administrator London

    London, Undisclosed salary

    Job Description: Purpose of Role

    As the UK’s leading long-haul tailor-made specialist, the purpose of our Online Team is to support, encourage and grow our Customer’s use of the Travelbag.co.uk.

    The Online Administrator will support the Online Sales Consultants to deliver excellent Customer Service and solve problems our agents may have using the system whether this is a booking or system issue.


    Job Description: Key Responsibilities/Accountabilities

    • Answer inbound calls from our customers efficiently and effectively providing first class customer service
    • Deal with booking or system issues relating to the GDS and Galileo system
    • Deal with booking system issues relating to Travelbag.co.uk and escalate to appropriate department
    • Ensure that impeccable customer service is delivered on all calls /emails
    • Remain flexible to the business needs, including multi-tasking within the support area.
    • Be available to offer assistance and advice to colleagues.
    • Complete any other relevant task, project or responsibility as directed by the business regarding the Online product
    • Ensure all information is completed accurately

    August 24, 2017 04:07:10

  • Revenue Administrator (BSP) North West England

    North West England, Undisclosed salary

    Job Description: Gold Medal Travel is an award winning tour operator and airline consolidator, based on Preston Docks. Owned by dnata Travel, part of the Emirates Group we sell worldwide travel via our travel agent partners to hundreds of destinations throughout the world. Our products include scheduled flights on many leading airlines, hotel accommodation, car rental, transfers, sightseeing, theme park passes and travel insurance.

    We are now are recruiting a Revenue Administrator to be responsible for auditing and reporting of BSP/airline documents and investigate issues that have affected the financial reporting following ticket issue.

    Key Tasks:
    Ensure all audit work is investigated thoroughly
    Ensure Agency Debit Memos/Agency Credit Memos are challenged where appropriate within the deadline
    Ensure that work is completed accurately to minimise losses
    Work with the team manager to identify ways that losses and errors can be reduced
    Dealing with complete Revenue Accounts process
    Identification and pursuit of valid airline claims
    Assist the Team Manager in implementing new systems and ideas
    Ensure all Agency Debit Memo/Agency Credit Memo data is entered into the database and filed according to status
    Assist with BSP/airline reporting issues of airline documents to each individual airline
    Ensure all airline BSP documents are entered into database and are filed according to status
    Assist in producing reports to the business
    Support and liaise with internal departments

    August 17, 2017 02:06:49

  • Customer Service Advisor (Contact Centre) North West England

    North West England, Undisclosed salary

    Job Description: Gold Medal Travel is an award winning tour operator and airline consolidator, based on Preston Docks. Owned by dnata Travel, part of the Emirates Group we sell worldwide travel via our travel agent partners to hundreds of destinations throughout the world. Our products include scheduled flights on may leading airlines, hotel accommodation, car rental, transfers, sightseeing, theme park passes and travel insurance.

    We are now recruiting Administration Consultants - (Customer Contact Centre). You will exceed customers’ expectations on all telephony and email communications.

    You will be require to work 40 hours per week, 5 days over 7.

    Key Tasks:

    Works accurately to maximise profit and prevent loss.
    Identifies business issues, and opportunities for business benefit.
    Provides an excellent customer experience through building relationships to identify and accurately deliver to customer needs.
    Implements the service strategy for all brands within Preston.
    Checks with the customer to resolve the relevant issue, enhancing the customers’ experience.
    Responsible for maintaining customer confidentiality in line with the Data Protection Act.
    Comply with PCI card handling regulations.
    Remain up to date with company (and industry) initiatives, products and service changes.
    Actively seeks to suggest procedural improvements to improve the customer experience.
    Answering varied queries including invoice issues, commission and VAT information, insurance and any other enquiry relating to the reservation made.
    Answer and effectively deal with an agreed number of calls each working day.
    Ensure that call waiting is kept to a minimum.
    Ensure average handling times are within company KPI’s.
    Ensure that company and department policies are adhered to at all times.
    Participate in other specified tasks and assist other departments/teams as required.
    Demonstrate the brand and core values of the business at all times.
    Maintains a professional work ethic at all times including when dealing with difficult situations and stressful tasks.
    Answering calls in line with the company procedures.
    Communicates business issues, and opportunities for business benefit to line manager.
    Attend and take an active role in all training/briefings/meetings with team, peers and others when required.
    Communication with all areas/functions of the GoldMedal business.
    Works effectively as part of the team and demonstrates the company values at all times.
    Work across key departments (Sales Centre, Product and Marketing) establishing a professional approach that ensures the coordination and resolution of all issues.
    Liaise with key colleagues to improve internal communications, practices and promote teamwork throughout the organisation.
    Actively communicate with customers throughout the journey.
    Actively communicate with customers in resort to ensure that all elements of the booking are as expected.

    August 16, 2017 02:16:58

  • Customer Service Administrator – Supplier Amendments North West England

    North West England, Undisclosed salary

    Job Description: Gold Medal Travel is an award winning tour operator and airline consolidator, based on Preston Docks. Owned by dnata Travel, part of the Emirates Group we sell worldwide travel via our travel agent partners to hundreds of destinations throughout the world. Our products include scheduled flights on may leading airlines, hotel accommodation, car rental, transfers, sightseeing, theme park passes and travel insurance

    We are now recruiting a Customer Service Administrator – Supplier Amendments. You will be responsible for advising customers of enforced schedule changes, fuel surcharges, ticket deadlines and actioning Galileo queues. You will also action all aspects of an amendment to flight / ground product arrangements following an enforced change. Supporting other areas of Operations as and when required.





    You will be required to work 40 hours per week, 5 days over 7.



    August 16, 2017 02:08:56

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