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  • Complaints Handler North West England

    North West England, Undisclosed salary

    Job Description: The Global Travel Group has been inspiring people to run their own travel businesses since 1992 and now has over 350 members. As a member travel agency businesses benefit from Global Travel Group’s licences and buying power as well as on-going support from the support teams based at our Head Office in Sandycroft, just outside Chester.



    We are now recruiting for two Complaints Handlers, based in Sandycroft (Deeside). You will manage all customer and agent related complaints received by Triton Rooms. Meet agreed business timescales are coordinated and executed efficiently.



    Shift pattern requirement, 38.75 hours per week between 08:00-20:00 Monday - Friday and 09:00 – 18:00 Saturday - Sunday.

    Job Accountabilities:

    •Assess complaints accurately and effectively
    •Communicate professionally with travel agents, customers and third parties
    •Have specific responsibility for managing and resolving complaint, escalation issues from customers
    •Upon receipt of correspondence ensure written acknowledgements are sent in a timely manner
    •Ensure complaints are dealt with during the specified timescales
    •Accurately record any mention of personal injury in complaints and record and send to insurers
    •Accurately record all statistical information as requested by Operations Manager
    •Suggest and oversee improvements to complaints processes and systems

    January 23, 2018 03:34:34

  • Administration Consultant North West England

    North West England, Undisclosed salary

    Job Description: Gold Medal Travel is an award winning tour operator and airline consolidator, based on Preston Docks. Owned by dnata Travel, part of the Emirates Group we sell worldwide travel via our travel agent partners to hundreds of destinations throughout the world. Our products include scheduled flights on may leading airlines, hotel accommodation, car rental, transfers, sightseeing, theme park passes and travel insurance.



    We are now recruiting Administration Consultants - (Customer Contact Centre). You will exceed customers’ expectations on all telephony and email communications.

    Key Tasks:

    •Identifies business issues, and opportunities for business benefit.
    •Provides an excellent customer experience through building relationships to identify and accurately deliver to customer needs.
    •Implements the service strategy for all brands within Preston.
    •Checks with the customer to resolve the relevant issue, enhancing the customers’ experience.
    •Responsible for maintaining customer confidentiality in line with the Data Protection Act.
    •Comply with PCI card handling regulations.
    •Remain up to date with company (and industry) initiatives, products and service changes.
    •Actively seeks to suggest procedural improvements to improve the customer experience.
    •Answering varied queries including invoice issues, commission and VAT information, insurance and any other enquiry relating to the reservation made.
    •Answer and effectively deal with an agreed number of calls each working day.
    •Ensure that call waiting is kept to a minimum.
    •Ensure average handling times are within company KPI’s.
    •Ensure that company and department policies are adhered to at all times.
    •Participate in other specified tasks and assist other departments/teams as required.
    •Demonstrate the brand and core values of the business at all times.
    •Maintains a professional work ethic at all times including when dealing with difficult situations and stressful tasks.
    •Answering calls in line with the company procedures.
    •Communicates business issues, and opportunities for business benefit to line manager.
    •Attend and take an active role in all training/briefings/meetings with team, peers and others when required.
    •Communication with all areas/functions of the GoldMedal business.
    •Works effectively as part of the team and demonstrates the company values at all times.
    •Work across key departments (Sales Centre, Product and Marketing) establishing a professional approach that ensures the coordination and resolution of all issues.
    •Liaise with key colleagues to improve internal communications, practices and promote teamwork throughout the organisation.
    •Actively communicate with customers throughout the journey.
    •Actively communicate with customers in resort to ensure that all elements of the booking are as expected.

    January 23, 2018 03:33:49

  • Social Media Executive North West England

    North West England, £18000 to £24000 per annum

    Job Description: Netflights.com offers thousands of air fares covering hundreds of routes taking our customers around the world (and back again)… but we also offer a choice of over 40,000 hotels, in fantastic locations all over the globe… and car hire options with more than 8,500 pick-up and drop-off points available.

    As well as having an easy-to-use bookable website, we also have a team of travel experts that are happy to help our customers with any aspect of their booking – they’re just at the end of the phone. Now, they know the world and have a passion for travel… and they love to share it!



    We now have an exciting new vacancy for a Social Media Executive to build, create, monitor and implement platform specific strategies across Facebook, Twitter, YouTube, Instagram and blog. As well as being responsible for Netflights social media, you will also be responsible for the social media of our sister company, Travelbag.

    January 23, 2018 02:04:15

  • Purchase Ledger Assistant North West England

    North West England, Undisclosed salary

    Job Description: Purchase Ledger Assistant
    Manchester Airport location
    Kognitiv facilitates beneficial trading relationships by directly connecting consumer audiences – via brands, corporations and associations – with the owners of travel assets.
    Specialising in the travel industry, we have significant growth ahead of us and are looking for outstanding people join us. With offices around the Globe and key operational hubs in Manchester, Hong Kong and Toronto, this is an exciting opportunity to join a rapidly evolving organisation and work for an international business with a collaborative, smart and passionate team.

    Just 5 minutes from Manchester Airport our state of the art office is easily accessible via rail network, road/motorway access and Metrolink.

    If this sounds like you and you would like to apply or find out more about this position please contact recruitment@kognitiv.com and provide your CV, current salary and notice period.

    January 19, 2018 11:00:15

  • PPC Executive London

    London, £20000 to £24000 per annum

    Job Description: Do you have an adept knowledge of Excel?
    Do you have at least six months’ experience in PPC campaign management?
    Do you know how to fully make use of Google Analytics?
    We are looking to expand our Paid Search team with the addition of a PPC Executive. This is a rare opportunity to join a well-established brand and gain valuable PPC experience within a successful marketing department.
    As A PPC Executive your duties will vary from campaign management and optimisation, writing and testing ad copy to identifying growth opportunities across search platforms. You will be expected to hit the budget targets in a competitive environment and to work with the PPC manager and analytics team to create and implement data-led strategies to improve account performance and reporting tools.
    You'll need to have a passion for paid search and a strong understanding of other areas of digital marketing.
    We want someone who has a keen eye for detail and a highly analytical approach who will be able to come up with new and creative approaches to achieve results in global environment.
    You'll need to be innovative and keep up to date with industry trends as you'll be expected to monitor the PPC traffic on daily basis to ensure business goals are met in an efficient way.

    Why work for Iglu?
    • The UK’s #1 Ski Specialist Travel Agency.
    • The UK’s #1 Independent Cruise Specialist Travel Agency.
    • Travel employer of the year 2016 - WorkAdvisor.
    • Online Travel Agency of the Year 2016 (5th year in a row) - CLIA Cruise Awards.
    • Top 100 Fastest-Growing Companies In The UK 2017 - City A.M.
    • Constantly Expanding.
    • Career Development: All vacancies are advertised within the company before going external and 99% of every senior position is promoted from within.
    • Accessible locations - Portsmouth, Wimbledon.
    • Multiple Benefits: Travel Discounts, Pension Scheme, Childcare Vouchers, Cycle To Work Scheme.
    • Frequent Extensive Company Funded Training Programs.
    • Day Visits, Educationals & Familiarisation Trips.
    • Friendly & Approachable Environment.
    • Great Company Summer & Christmas Parties.
    Bonus DOE
    Hours: Mon-Fri 9:00-6:00
    Due to the number of applicants, only successful candidates will be contacted.

    January 19, 2018 10:50:27

  • Commercial & Product Executive London

    London, £23000 to £28000 per annum

    Job Description: Are you working in cruise, looking for your next step in the industry?
    Do you have knowledge cruise industry systems and a passion for travel?
    Do you desire to make your mark as part of this industry leading team?

    Then you could be just the person we're looking for.

    This is an exciting new opportunity within the thriving & expanding Product and Commercial team. You will help source, merchandise and communicate new products & offers and help to source/exploit new opportunities to grow the business.

    You’ll work closely with cruise line partners, and communicate on a daily basis with the Sales and Marketing and Web Development teams. Some work on our new International websites may be required.

    Work Pattern:
    The position is based on a 40 hour working week - typically Monday to Friday 9am to 6pm. Flexibility will be required to cover busy times & events.

    Why work for Iglu?
    • The UK’s #1 Ski Specialist Travel Agency.
    • The UK’s #1 Independent Cruise Specialist Travel Agency.
    • Best Online Travel Agency 2017 - Agent Achievement Awards.
    • Best Online Cruise Travel Agent 2017 - Cruise International Awards.
    • Top 100 Fastest-Growing Companies In The UK 2017 - City A.M.
    • Constantly Expanding.
    • Career Development: All vacancies are advertised within the company before going external and 99% of every senior position is promoted from within.
    • Accessible locations - Portsmouth, Wimbledon.
    • Multiple Benefits: Travel Discounts, Pension Scheme, Childcare Vouchers, Cycle To Work Scheme.
    • Frequent Extensive Company Funded Training Programs.
    • Day Visits, Educationals & Familiarisation Trips.
    • Friendly & Approachable Environment.
    • Great Company Summer & Christmas Parties.

    January 19, 2018 10:43:02

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