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  • Contact Centre Quality and Systems Trainer North West England

    North West England, Undisclosed salary

    Job Description: Specialising in the travel industry, Kognitiv bring together blue-chip brands and travel content to produce beneficial trading relationships. We have significant growth ahead of us and are looking for outstanding people to come and join us. With offices around the Globe and key operational hubs in Manchester, Hong Kong and Toronto, this is an exciting opportunity to join a rapidly evolving organisation and work for an international business with a collaborative, smart and passionate team.

    Based at our Manchester Operations Centre, reporting to our Head of Training and Development, you will be an accomplished deliverer of training, be it in the classroom or online. You will be experienced and excited about the travel sector and have had previous experience of travel booking systems. You must be highly systems literate; current projects include the implementation a new front end (Digital Trip) and mid-office system(s).

    You will assist in the development of our call quality standard; listen to a schedule of calls per advisor and per brand to fixed monthly kpis; deliver feedback and coach the team to achieve the quality targets set; record ongoing achievements; identify performance issues and learning & development needs and address and/or advise on any necessary changes to the call quality structure and call guide to continually improve. You will also assist in the day to day duties of the department and assist with other training needs. You will be very comfortable communicating with Sales/Service Agents through to representing the function to our senior team.
    You will be responsible for our homebased sales advisor induction programme and expected to promote continuous product learning within our sales team. You will work in partnership with our contact centre management team to drive performance; enhance our customer experience at every opportunity with ongoing product, destination and technical education; and will be targeted to maximize sales.

    January 5, 2018 05:10:24

  • Customer Service Advisors North West England

    North West England, Undisclosed salary

    Job Description: Specialising in the travel industry, Kognitiv brings together brands with consumer audiences and travel suppliers. We have significant growth ahead of us and are looking for outstanding people to come and join us. This is an exciting opportunity to join a rapidly evolving organisation and work for an international business with a collaborative, smart and passionate team.
    We are seeking Customer Service Advisors, to join us in our new state-of-the-art offices, in Manchester Green (easily accessible via rail network, road/motorway access and Metrolink) sitting just 5 minutes away from Manchester Airport.

    We have multiple opportunities available for fluent English speakers as well as those who are multi-lingual in English and Finnish, French or Spanish.

    Summary of the role
    • Confidently answer and expertly handle incoming calls from customers who have questions or queries post reservation
    • Promptly and accurately respond to e-mail enquires within strict SLA’s
    • Process booking administration tasks to ensure accurate and timely customer booking documentation
    • Accountability for the output and quality of your work
    • Positively respond to and resolve customer issues or concerns that may arise pre and post travel
    • Promote additional services to enhance customer travel plans

    January 5, 2018 05:09:04

  • Business Intelligence Manager North West England

    North West England, Undisclosed salary

    Job Description: dnata Travel, part of the Emirates Group, includes the brands of Gold Medal, Travel 2, Netflights, Travelbag, Travel Republic, Global Travel Group and Sunmaster. These brands are based at offices across the UK including London, Kingston-upon-Thames, Chester, Preston, Halifax and Glasgow.



    We are now recruiting for a Business Intelligence Manager to lead the definition & delivery of commercial analytical & reporting solutions, leading a commercially focused agile team that delivers a suite of reports and intelligence to the dnata Travel businesses and provides leadership to the business to improve analytical capabilities.

    Job Accountabilities

    - Provide vision to the business with the aim to driving a data-driven culture through the application of business intelligence
    - Provide expertise on all aspects of business intelligence such as commercial application of reporting & analytics, data modelling, action orientated dashboard & report design, data integration & visualisation platforms
    - Manage, mentor and motivate a delivery team
    - Manage relationships with business stakeholders
    -Support the definition of the BI delivery roadmap and business prioritisation of the roadmap
    - Lead an agile delivery team, ensuring the agreed roadmap is delivered on-time & to a high quality
    - Use agreed delivery processes & tools, ensuring the cross-functional agile team works efficiently & act as an extension of the business
    - Define, document & get approval for designs relating to: high level BI solution architecture, data models, data integrations and data visualisations (reporting & dashboards)
    - Contribute to the definition of and implement data management framework, covering data definitions, quality, access management and operations

    January 4, 2018 02:16:51

  • Learning and Development Facilitator North West England

    North West England, Undisclosed salary

    Job Description: The Global Travel Group has been inspiring people to run their own travel businesses since 1992 and now has over 350 members. As a member, travel agency businesses benefit from Global Travel Group’s licences and buying power as well as on-going support from the support teams based at our Head Office in Sandycroft, just outside Chester.



    We are now recruiting for a Learning & Development Facilitator to join the team at our Head Office. In this role, you will support and assist the Learning and Development Manager to maximize the performance of the Learning and Development Centre, through the design and delivery of effective training.



    Hours: Full time, 38.75 hours per week (8.45am-5.30pm)



    Key Tasks

    - Oversee the daily organisation of the L&D Centre, including the management of training course schedules and training room bookings
    - Ensure effective administration, delivery and evaluation of courses to member agents
    - Design, implement and deliver ad hoc training courses for different audience groups
    - Review and develop all courses and training material to ensure best practice and efficiency aligned to business strategy.
    - Communicate with and support developmental departments in the planning, development and launch of new projects and enhancements
    - Keep up to date with technology enhancements and developments and deliver courses and develop training materials accordingly
    - Keep up to date with company and industry changes and communicate to relevant parties.
    - Liaise with other departments and managers to improve and maintain accuracy of materials and/or to provide developmental training.
    - Undertake additional duties, projects and offsite training that may from time to time be required.
    - Work independently to seek out and bring new ideas for the L&D department to enhance learning outcomes and the learning experience.
    - Assume manager’s role and responsibilities in L&D Manager’s absence.

    December 11, 2017 03:13:07

  • Customer Service Executive North West England

    North West England, Undisclosed salary

    Job Description: The Global Travel Group has been inspiring people to run their own travel businesses since 1992 and now has over 350 members. As a member travel agency businesses benefit from Global Travel Group’s licences and buying power as well as on-going support from the support teams based at our Head Office in Sandycroft, just outside Chester.



    We are now recruiting for a Customer Service Executive, based in Sandycroft (Deeside). To offer and provide operational support to Stella Travel Services bookings affected by an in resort query or an administrative change in line with business timescales and best practice



    Job Accountabilities:



    Pre Travel Tasks
    •Action over bookings notifications and acceptances
    •Action agent/supplier/colleague enquiries efficiently
    •Update the in-house system with any land/building works or changes to transfers (errata)



    Post Travel Tasks
    •Investigate and offer solutions to all on resort enquiries received from Stella Travel Services clients

    Service
    •Delivery first class customer service
    •Investigate all involuntary changes made by Suppliers and ensure information is correct
    •Communicate clearly, effectively and consistently with all internal and external partners



    Process
    •Follow business guidelines/processes to protect revenue and customer/agent experience
    •Suggest improvements to business systems and processes
    •Identify and resolve any future risk to Stella Travel Services clients
    •Following business timescales and departmental process

    December 5, 2017 10:22:33

  • Partnership Director North West England

    North West England, £40000 to £50000 per annum

    Job Description: Kognitiv facilitates beneficial trading relationships by directly connecting consumer audiences – via brands, corporations and associations – with the owners of travel assets. Kognitiv clients aspire to gain control over distribution and crucial consumer and market data to increased return on assets and to create tangible and meaningful value for their best consumers.

    We are an entrepreneurial company with significant growth ahead of us and looking for outstanding people to come and join us. This is an exciting opportunity to work for an international business, in a high energy environment with a collaborative, smart and passionate team.

    November 24, 2017 02:48:14

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