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  • Graphic Designer North West England

    North West England, Undisclosed salary

    Job Description: Our client has been inspiring people to run their own travel businesses since 1992 and now has over 350 members. As a member travel agency businesses benefit from licences and buying power as well as on-going support from the support teams based at our Head Office in Sandycroft, just outside Chester.

    They are now recruiting Graphic Designers in their Sandycroft (Deeside) office. You will provide an in-house design service to our clients associated agents, creating artwork/marketing material that reflects the Company’s unique brand qualities; retaining brand awareness throughout and reflecting the specialist tailor-made virtues of the business.

    Job Accountabilities

    Production of quality marketing collateral reflecting brand values and maximizing opportunity for return on investment.

    •Creating design work for marketing materials including, but not limited to, brochures, exhibition banners, magazines, flyers, DL mailers, e-mails, social media graphics, web banners, video assets and more using various Adobe Creative Suite software including InDesign, Photoshop, Illustrator, Dreamweaver etc.
    •Create and present logo design concepts to new travel agents. Upon sign off, create business stationery including business cards, letter heads, compliment slips and email signature strips.
    •Liaise with wider marketing team, existing & new travel agents and third party companies including print suppliers.
    •Designing, proofing and creating complete HTML files in Dreamweaver.
    •Come up with creative ideas and designs for seasonal marketing activity.
    •Help create and design our 68-page travel and lifestyle magazine.
    •Troubleshoot hardware, software and database problems.
    •Strengthening and maintaining the brand through activities above.
    •Follow brand guidelines when designing any company marketing material.
    •Make amendments on templated WordPress travel agent websites, add content and imagery.

    January 23, 2018 03:35:25

  • CRM Marketing Executive South East England

    South East England, Undisclosed salary

    Job Description: Travel Republic allows customers to tailor make the perfect holiday. Our customers can choose their ideal hotel, flights, transfers, plus any other travel arrangements they may need, and create something truly special. Something just right.

    As one of the most well-established online travel agents in Europe, with over two million holidaymakers booking annually with us, we take pride in helping our customers book their holidays. It’s what we’ve been doing for over 13 years.

    We are now recruiting for a CRM Marketing Executive, based in Kingston upon Thames. You will support the CRM function of the business to ensure that all partnership communications are on brand and optimised for engaging and retaining customers and driving revenue through repeat bookings.

    Job Accountabilities:

    •Work closely with the Partnership manager to deliver timely, accurate and appealing partnership marketing campaigns.
    •Able to understand, query and following partnership briefs in order to deliver high quality partnership emails and banners
    •Create a range of website banners supporting partnership marketing activity
    •Using the CMS system to create and update partnership marketing landing pages
    •Build high quality and visually appealing emails using the ESP (preferably Salesforce)
    •Execute targeted email campaigns for better results
    •Reporting and analysis of campaigns to asses efficacy

    January 23, 2018 03:35:00

  • Complaints Handler North West England

    North West England, Undisclosed salary

    Job Description: The Global Travel Group has been inspiring people to run their own travel businesses since 1992 and now has over 350 members. As a member travel agency businesses benefit from Global Travel Group’s licences and buying power as well as on-going support from the support teams based at our Head Office in Sandycroft, just outside Chester.

    We are now recruiting for two Complaints Handlers, based in Sandycroft (Deeside). You will manage all customer and agent related complaints received by Triton Rooms. Meet agreed business timescales are coordinated and executed efficiently.

    Shift pattern requirement, 38.75 hours per week between 08:00-20:00 Monday - Friday and 09:00 – 18:00 Saturday - Sunday.

    Job Accountabilities:

    •Assess complaints accurately and effectively
    •Communicate professionally with travel agents, customers and third parties
    •Have specific responsibility for managing and resolving complaint, escalation issues from customers
    •Upon receipt of correspondence ensure written acknowledgements are sent in a timely manner
    •Ensure complaints are dealt with during the specified timescales
    •Accurately record any mention of personal injury in complaints and record and send to insurers
    •Accurately record all statistical information as requested by Operations Manager
    •Suggest and oversee improvements to complaints processes and systems

    January 23, 2018 03:34:34

  • Administration Consultant North West England

    North West England, Undisclosed salary

    Job Description: Gold Medal Travel is an award winning tour operator and airline consolidator, based on Preston Docks. Owned by dnata Travel, part of the Emirates Group we sell worldwide travel via our travel agent partners to hundreds of destinations throughout the world. Our products include scheduled flights on may leading airlines, hotel accommodation, car rental, transfers, sightseeing, theme park passes and travel insurance.

    We are now recruiting Administration Consultants - (Customer Contact Centre). You will exceed customers’ expectations on all telephony and email communications.

    Key Tasks:

    •Identifies business issues, and opportunities for business benefit.
    •Provides an excellent customer experience through building relationships to identify and accurately deliver to customer needs.
    •Implements the service strategy for all brands within Preston.
    •Checks with the customer to resolve the relevant issue, enhancing the customers’ experience.
    •Responsible for maintaining customer confidentiality in line with the Data Protection Act.
    •Comply with PCI card handling regulations.
    •Remain up to date with company (and industry) initiatives, products and service changes.
    •Actively seeks to suggest procedural improvements to improve the customer experience.
    •Answering varied queries including invoice issues, commission and VAT information, insurance and any other enquiry relating to the reservation made.
    •Answer and effectively deal with an agreed number of calls each working day.
    •Ensure that call waiting is kept to a minimum.
    •Ensure average handling times are within company KPI’s.
    •Ensure that company and department policies are adhered to at all times.
    •Participate in other specified tasks and assist other departments/teams as required.
    •Demonstrate the brand and core values of the business at all times.
    •Maintains a professional work ethic at all times including when dealing with difficult situations and stressful tasks.
    •Answering calls in line with the company procedures.
    •Communicates business issues, and opportunities for business benefit to line manager.
    •Attend and take an active role in all training/briefings/meetings with team, peers and others when required.
    •Communication with all areas/functions of the GoldMedal business.
    •Works effectively as part of the team and demonstrates the company values at all times.
    •Work across key departments (Sales Centre, Product and Marketing) establishing a professional approach that ensures the coordination and resolution of all issues.
    •Liaise with key colleagues to improve internal communications, practices and promote teamwork throughout the organisation.
    •Actively communicate with customers throughout the journey.
    •Actively communicate with customers in resort to ensure that all elements of the booking are as expected.

    January 23, 2018 03:33:49

  • Purchase Ledger Assistant North West England

    North West England, Undisclosed salary

    Job Description: Purchase Ledger Assistant
    Manchester Airport location
    Kognitiv facilitates beneficial trading relationships by directly connecting consumer audiences – via brands, corporations and associations – with the owners of travel assets.
    Specialising in the travel industry, we have significant growth ahead of us and are looking for outstanding people join us. With offices around the Globe and key operational hubs in Manchester, Hong Kong and Toronto, this is an exciting opportunity to join a rapidly evolving organisation and work for an international business with a collaborative, smart and passionate team.

    Just 5 minutes from Manchester Airport our state of the art office is easily accessible via rail network, road/motorway access and Metrolink.

    If this sounds like you and you would like to apply or find out more about this position please contact and provide your CV, current salary and notice period.

    January 19, 2018 11:00:15

  • Email Marketing Executive North West England

    North West England, Undisclosed salary

    Job Description: offers thousands of air fares covering hundreds of routes taking our customers around the world (and back again)… but we also offer a choice of over 40,000 hotels, in fantastic locations all over the globe… and car hire options with more than 8,500 pick-up and drop-off points available.

    As well as having an easy-to-use bookable website, we also have a team of travel experts that are happy to help our customers with any aspect of their booking – they’re just at the end of the phone. Now, they know the world and have a passion for travel… and they love to share it!

    We are now recruiting for an Email Marketing Executive to join the team based on Preston Docks. In this role you will support the planning, delivery, development and analysis of weekly email campaigns across Netflights and our sister brand Travelbag.

    You’ll help to drive efficiencies in process and improving customer engagement whilst striving to achieve first-class email marketing. You’ll also support development, delivery, and evolution of the eCRM strategy contributing across all areas of multi-channel digital CRM activity to drive long term sales and customer loyalty.

    You’ll become an expert user of our new CRM platform Salesforce Marketing Cloud, helping us leverage the full platform capability keeping us ahead of our competitors in eCRM.

    Job Accountabilities:

    - Assist in the planning and delivery of the email marketing campaign planner
    - Manage the end-to-end process for campaign emails
    - Develop a modular/templated email production system which generates consistency in email design, quickens email deployment and creates efficiencies in the process
    - Adopt and develop a test and learn strategy to optimise email marketing effectiveness;
    - Develop compelling and re-useable email marketing content that drives email engagement
    - Review competitor email campaigns, the competitor landscape and industry developments
    - Write queries in Salesforce to perform various actions
    - Monitor triggered emails and automated campaigns
    - Assist in the development of the segmentation strategy to deliver more targeted and personalised email marketing communications
    - Further develop and enhance existing eCRM programmes through continual testing, learning and analysis
    - Assist the eCommerce team to develop and deliver the overall eCRM strategy in line with the eCRM roadmap
    - Maintain regular email campaign and programme reporting using Salesforce and Google Analytics
    - Develop and refine existing email KPI reports to quicken email reporting and drive further analysis and insight
    - Review CRM KPIs report on a monthly basis and identifying areas for improvement

    January 11, 2018 05:07:04

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