All Jobs matching your criteria

Advanced Options
  • Senior Marketing Executive South East England

    South East England, Undisclosed salary

    Job Description: Emirates Holidays is the tour operator of the internationally renowned Emirates airline. Specialising in Dubai, Indian Ocean, South East Asia and South Africa. We provide premium, tailor-made holidays to a wide range of amazing long haul destinations all wrapped up with flights on award-winning Emirates.



    We know our success is driven by our exceptional people. Our Commercial team combine their expertise and passion to carefully ensure our customers receive a seamless & exceptional service, both on and offline, which the Emirates brand is renowned for. We are here to create award winning moments which will last a lifetime.



    Emirates Holidays is a part of the Emirates Group, within the dnata Travel division which also includes leading UK brands such as Travel Republic, Gold Medal and Travel Bag. For career hungry people, dnata Travel is the place for you.



    We believe in being a truly customer and colleague centric business. We expect our team to really understand our holidays, so you’ll get the chance to visit some wonderful destinations. These trips can be hard work, but you’ll see some amazing things and enjoy really unique experiences. Our office in Kingston upon Thames is focussed and results driven, but lots of fun. Full of like-minded people who want to share knowledge and spread enthusiasm and enjoy time together.



    We are now recruiting for Senior Marketing Executive - Emirate Holidays, based in Kingston upon Thames. This pivotal role, part of the Commercial team is all about our customers and filling our planes departing from the UK & Ireland to our home Dubai and beyond. It’s about ensuring we anticipate our customer’s requirements, we understand them, and we use our knowledge to promote holidays that they will love over and over again. The senior marketing executive will expertly lead a team of 2 direct reports. Providing clear direction, setting stretching targets, leading by example and providing best in class coaching, the team will be motivated to deliver exceptional marketing and always delivering competitive tactical pricing.





    Job Accountabilities





    Responsible for the management and performance and development of the marketing team.
    Planning and execution of the annual marketing plan in conjunction with the e-commerce team including managing the marketing budget and working with marketing and PR agencies to deliver acquisition and ROI in line with company targets.
    Delivery of the tactical marketing calendar including planning, content and asset delivery, tactical pricing, execution and reporting for campaigns, EDM’s, press, brochures, direct mail and flash sales campaigns such as Travelzoo and Hotel exclusives
    Creating the strategy for all tactical pricing to be used in relevant marketing activity.
    Continual monitoring and feedback of the results of marketing campaigns, during and post campaigns, using a test and learn approach to optimize performance.
    Responsible for measurement and communication to management of ROI on all marketing and PR activity.
    Responsible for the planning, execution and management of brochure and direct mail production and distribution.
    Production of partner marketing campaigns, including planning, production and reporting.
    Briefing copywriters and writing copy, sourcing images for marketing pieces and working closely with the design team to ensure a consistent and strong brand is maintained.
    Working closely with Corporate Communications to ensure brand and tone of voice alignment, ensuring all of Emirates Holiday personnel and outputs, not limited to marketing, include Emirates branding best practice to ensure brand consistency.
    Responsible for the development and execution of a trade marketing strategy. Working with the Trade Sales Managers to plan and execute trade campaigns.
    Support with ad hoc branding, collateral, events and global initiatives.

    March 23, 2018 10:38:16

  • Head of Customer Relations - UK Operations North West England

    North West England, Undisclosed salary

    Job Description: dnata Travel, part of the Emirates Group, includes the brands of Gold Medal, Travel 2, Netflights, Travelbag, Travel Republic, Global Travel Group and Sunmaster. These brands are based at offices across the UK including London, Kingston-upon-Thames, Chester, Preston, Halifax and Glasgow.



    We are now recruiting for a Head of Customer Relations to be responsible for developing & driving the Strategic & Operational complaint and issue resolution function of all aspects of the Gold Medal, Travel2, Travelbag and Netflights businesses. Ensuring an exceptional customer experience is being delivered across all UK brands. Close liaison with the operational & Sales leads across the brands, Global Customer Experience Director, as well as having strong working relationships with all brand leads and divisions so as to drive down customers disruption, identify and resolve root cause and assist the brands in developing customer strategies to reduce customer conflict and improving the overall experience. Successfully maintain agreed business service levels and adhere to UK travel rules and regulations. Leadership of a multiple-site team of ~45 FTE (expected to grow in the next few months).

    March 20, 2018 02:27:57

  • Head of Fulfilment - UK Operations North West England

    North West England, Undisclosed salary

    Job Description: dnata Travel, part of the Emirates Group, includes the brands of Gold Medal, Travel 2, Netflights, Travelbag, Travel Republic, Global Travel Group and Sunmaster. These brands are based at offices across the UK including London, Kingston-upon-Thames, Chester, Preston, Halifax and Glasgow.



    We are now recruiting for a Head of Fulfilment to be responsible for the strategic & operational delivery of all Fulfilment & Back-Office functions of the Gold Medal, Travel2, Travelbag and Netflights businesses. Ensuring an exceptional customer experience is being delivered across all existing Flight, Ground & Document Production functions. Working with the operational teams in Yalago, Aviation & dnata Travel to promote synergies and share best practices. Successfully maintain agreed business service levels ensuring a seamless customer journey. Leadership of a multiple-site team of ~85 FTE.

    March 20, 2018 02:24:58

  • Head of Customer Service - UK Operations North West England

    North West England, Undisclosed salary

    Job Description: dnata Travel, part of the Emirates Group, includes the brands of Gold Medal, Travel 2, Netflights, Travelbag, Travel Republic, Global Travel Group and Sunmaster. These brands are based at offices across the UK including London, Kingston-upon-Thames, Chester, Preston, Halifax and Glasgow.



    We are now recruiting for a Head of Customer Service to be responsible for the strategic and operational Post Sale Service delivery for the Gold Medal, Travel2, Travelbag and Netflights businesses. Ensuring an exceptional customer experience is being delivered across all existing Customer Service teams via phone, e-mail, chat, written and Social Media channels. Close liaison with the operational & business leads across the brands to promote synergies and share best practices. Successfully maintain agreed business service levels ensuring a seamless customer journey. Leadership of a multiple-site team of ~90 FTE

    March 20, 2018 02:22:29

  • Complaints Handler North West England

    North West England, Undisclosed salary

    Job Description: Stella Travel owned by dnata Travel, part of the Emirates Group. We are now recruiting a Complaints Handler, based in Sandycroft, Deeside.



    You will manage all customer and agent related complaints received by Triton Rooms. Meet agreed business timescales are coordinated and executed efficiently.



    Shift pattern requirement, 38.75 hours per week between 08:00-20:00 Monday - Friday and 09:00 – 18:00 Saturday - Sunday.





    Key Tasks:


    •Assess complaints accurately and effectively
    •Communicate professionally with travel agents, customers and third parties
    •Have specific responsibility for managing and resolving complaint, escalation issues from customers
    •Upon receipt of correspondence ensure written acknowledgements are sent in a timely manner
    •Ensure complaints are dealt with during the specified timescales
    •Accurately record any mention of personal injury in complaints and record and send to insurers
    •Accurately record all statistical information as requested by Operations Manager
    •Suggest and oversee improvements to complaints processes and systems

    March 20, 2018 01:14:11

  • Graphic Designer North West England

    North West England, Undisclosed salary

    Job Description: The Global Travel Group has been inspiring people to run their own travel businesses since 1992 and now has over 350 members. As a member travel agency businesses benefit from Global Travel Group’s licences and buying power as well as on-going support from the support teams based at our Head Office in Sandycroft, just outside Chester.



    We are now recruiting Graphic Designers, Sandycroft (Deeside). You will provide an in-house design service to The Global Travel Group and associated agents, creating artwork/marketing material that reflects the Company’s unique brand qualities; retaining brand awareness throughout and reflecting the specialist tailor-made virtues of the business.





    Job Accountabilities



    Production of quality marketing collateral reflecting brand values and maximizing opportunity for return on investment.



    Creating design work for marketing materials including, but not limited to, brochures, exhibition banners, magazines, flyers, DL mailers, e-mails, social media graphics, web banners, video assets and more using various Adobe Creative Suite software including InDesign, Photoshop, Illustrator, Dreamweaver etc.
    Create and present logo design concepts to new travel agents. Upon sign off, create business stationery including business cards, letter heads, compliment slips and email signature strips.
    Liaise with wider marketing team, existing & new travel agents and third party companies including print suppliers.
    Designing, proofing and creating complete HTML files in Dreamweaver.
    Come up with creative ideas and designs for seasonal marketing activity.
    Help create and design our 68-page travel and lifestyle magazine.
    Troubleshoot hardware, software and database problems.
    Strengthening and maintaining The Global Travel Group brand through activities above.
    Follow brand guidelines when designing any company marketing material.
    Make amendments on templated WordPress travel agent websites, add content and imagery.

    March 14, 2018 02:10:53

  • Advanced Options