All Jobs matching your criteria

Advanced Options
  • Customer Service Advisor North West England

    North West England, Undisclosed salary

    Job Description: Gold Medal Travel is an award winning tour-operator with over 40 years’ experience in tailor-making holidays to worldwide destinations. We offer scheduled flights with the world’s leading airlines, thousands of worldwide hotels, car hire, campervans and many other exciting products around the world.

    We are now recruiting Administration Consultants - (Customer Contact Centre). You will exceed customers’ expectations on all telephony and email communications.

    Start date for this role is 27th November 2017, you will be require to work 40 hours per week, 5 days over 7.

    •Works accurately to maximise profit and prevent loss.
    •Identifies business issues, and opportunities for business benefit.
    •Provides an excellent customer experience through building relationships to identify and accurately deliver to customer needs.
    •Implements the service strategy for all brands within Preston.
    •Checks with the customer to resolve the relevant issue, enhancing the customers’ experience.
    •Responsible for maintaining customer confidentiality in line with the Data Protection Act.
    •Comply with PCI card handling regulations.
    •Remain up to date with company (and industry) initiatives, products and service changes.
    •Actively seeks to suggest procedural improvements to improve the customer experience.
    •Answering varied queries including invoice issues, commission and VAT information, insurance and any other enquiry relating to the reservation made.
    •Answer and effectively deal with an agreed number of calls each working day.
    •Ensure that call waiting is kept to a minimum.
    •Ensure average handling times are within company KPI’s.
    •Ensure that company and department policies are adhered to at all times.
    •Participate in other specified tasks and assist other departments/teams as required.
    •Demonstrate the brand and core values of the business at all times.
    •Maintains a professional work ethic at all times including when dealing with difficult situations and stressful tasks.
    •Answering calls in line with the company procedures.
    •Communicates business issues, and opportunities for business benefit to line manager.
    •Attend and take an active role in all training/briefings/meetings with team, peers and others when required.
    •Communication with all areas/functions of the GoldMedal business.
    •Works effectively as part of the team and demonstrates the company values at all times.
    •Work across key departments (Sales Centre, Product and Marketing) establishing a professional approach that ensures the coordination and resolution of all issues.
    •Liaise with key colleagues to improve internal communications, practices and promote teamwork throughout the organisation.
    •Actively communicate with customers throughout the journey.
    •Actively communicate with customers in resort to ensure that all elements of the booking are as expected.

    October 31, 2017 03:13:28

  • Commercial Assistant (Travel Industry) North West England

    North West England, £20000 to £23000 per annum

    Job Description: dnata Travel, part of the Emirates Group, includes the brands of Gold Medal, Travel 2, Netflights, Travelbag, Travel Republic, Global Travel Group and Sunmaster. These brands are based at offices across the UK including London, Kingston-upon-Thames, Chester, Preston, Halifax and Glasgow.

    We are now recruiting for a Commercial Assistant - (Travel Industry), based in Sandycroft, Deeside. You will maximise revenue and profit margins within the Triton Rooms department by providing effective competitors analysis, sales channel analysis and recommendations around margin opportunities and/or risks.

    Job Accountabilities:

    •Oversee weekly marketing, sales and activity dashboard for the Triton Rooms business
    •Analyse weekly competitor pricing, current and future business trends
    •Manage Mark Up Categories and Networks on the database
    •Provide input for possible product campaigns based on previous experience, time of year, particular events and agree immediate package and tactical requirements
    •Source and compile total UK market information, to ascertain Triton Rooms performance verses competitors. Provide a weekly summary of key highlights and differences
    •Track and report agency override agreements in conjunction with the specific BDM
    •Liaise directly with Suppliers and Agents surrounding market share and performance of Triton Rooms
    •Support the Head of Operations, Operations Manager and Triton Rooms Team Manager in the growth and development of Triton Rooms

    October 31, 2017 03:10:09

  • Graphic Designer London

    London, £28000 to £30000 per annum

    Job Description: dnata Travel Europe, part of the Emirates Group has an exciting opportunity at it's office on Shaftesbury Avenue in London.

    We are now recruiting a Online Graphic Designer, you will deliver creative solutions to Travelbag activity briefs for online and offline activity within brand guidelines and in support of business objectives.

    Key Responsibilities:

    Production of quality marketing collateral reflecting brand values and maximizing opportunity for return on investment.

    Designing and updating the Travelbag & Netflights websites and with current marketing campaigns, microsites, banners, splash pages, emails, e-newsletters, following the relevant

    Brand Guidelines to create the right look & feel and ensuring that the architecture supports them.

    Creating digital and video (using Premiere & After Effects) assets to be used across Travelbag & Netflights owned and paid media channels

    Designing, proofing and creating complete html files in Dreamweaver.

    Designing marketing pieces for print using InDesign, Photoshop and Illustrator, checking proofs and producing print ready PDF’s.

    Liaising with marketing and third parties

    Researching, sourcing and storing images for Marketing purposes and ad-hoc requests.

    Strengthening and maintaining the brands visual identity through activities above

    October 31, 2017 02:57:48

  • Product & Commercial Executive Scotland

    Scotland, Undisclosed salary

    Job Description: dnata Travel, part of the Emirates Group, includes the brands of Gold Medal, Travel 2, Netflights, Travelbag, Travel Republic, Global Travel Group and Sunmaster. These brands are based at offices across the UK including London, Kingston-upon-Thames, Chester, Preston, Halifax and Glasgow.

    We are now recruiting for a Product & Commercial Executive – Specialist Product, based in Glasgow. You will create and develop the specialist (tours, self drive, rail etc) product & strategy, for a set of destinations, that meet the companies’ objectives in terms of volume and margin contribution that satisfies the target market in terms of suitability, quality and value. Ensure sales, margin and volumes are achieved and maximised year round by ensuring adequate product range that creates demand for all season.

    Job Accountabilities:

    Responsible for defining and creating the strategic plan for a set of key destinations within specialist product , that will define a customer focused & differentiated product range, that will drive sales forward and grow market share within the independent agent market.
    Responsible for forecasting and budgeting product revenues. Manage the production of continuous competitor analysis, carrying out in depth assessments when necessary and taking appropriate action to meet planned objectives.
    Provide accurate management information with daily/weekly reports highlighting key issues, trends and opportunities. Ensure the team is well briefed ahead of the weekly trading update.
    Responsible for the promotion of key products in tactical offers by various mediums; website, brochures, marketing campaigns and affinity groups. Providing product details and competitive pricing as required.
    Ensure effective speed to market for all tactical campaigns and new products.
    Responsible for establishing and prioritising product initiatives that will drive annual growth of the product department revenues.
    Leverage relationships with suppliers to monitor industry trends and make recommendations resulting in a competitive advantage position in the industry.
    Monitor product performance across all suppliers participating in the group program and will make recommendations to maximise revenue opportunities.
    Conduct and participate in product training for consultants in support of the group program.
    Product selection for marketing initiatives, monthly campaigns and yearly brochures. Create brochure/marketing paginations, adhering closely to scheduled time frames. Communicate to all relevant departments to ensure deadlines are achieved.
    Ensure online product content is produced in an accurate, attractive and efficient manner.
    Assist the Senior Product & Commercial Manager – Specialist Product, Business Manager Specialist Sales to maximize supplier yield opportunities and revenue targets.
    Assist the Senior Product & Commercial Manager – Specialist Product, to produce content and documentation for the sales consultants
    Conduct product training sessions for sales consultants when required.

    October 31, 2017 02:36:03

  • Business Development Director, UK and Nordics North West England

    North West England, £55000 to £60000 per annum

    Job Description: Kognitiv facilitates beneficial trading relationships by directly connecting consumer audiences – via brands, corporations and associations – with the owners of travel assets. Kognitiv clients aspire to gain control over distribution and crucial consumer and market data to increased return on assets and to create tangible and meaningful value for their best consumers.

    We are an entrepreneurial company with significant growth ahead of us and looking for outstanding people to come and join us. This is an exciting opportunity to work for an international business, in a high energy environment with a collaborative, smart and passionate team.

    As the BD Director for the UK and Nordics you will be a self-starter with the drive of a true hunter, motivated to build client relationships and deliver new business to the organisation. You will be experienced in balancing both the strategic and tactical elements. Your priorities will be setting strategy, identifying key target segments and holding C-level relationships as well as executing on the strategy, closing deals, building the sales pipeline and delivering on your targets

    October 20, 2017 01:42:57

  • Customer Service Advisor North West England

    North West England, Undisclosed salary

    Job Description: The Global Travel Group, owned by dnata Travel, part of the Emirates Group is now recruiting for a Office Administrator

    This is a fantastic opportunity to work for a global company with a reputation of providing excellent customer service to their internal and external clients. We are looking for a passionate and caring new team member who can thrive in a pressured and fast pace environment. The successful candidate will offer excellent communication & organisational skills and will be responsible for servicing our clients to company standards, understanding clients booking needs and providing appropriate solutions for pre-travel and in resort problems and queries.

    Hours: 38.75 hours per week over 5 days between 08:00-18:30 Mon-Fri and 09:00 – 18:00 Sat-Sun.


    Ensuring all customers’ enquiries are dealt with in a timely and professional manner
    Dealing with queries by Telephone and Email
    Administer change requests received from customers and travel agents before and during travel
    Taking payments from customers
    Checking reservations to ensure correctly booked
    Creating and amending reservations
    Checking and booking tour reservations
    Requesting rates when a hotel is sold out
    Accurately recording all communication between internal and external contacts
    Investigating all involuntary changes made by suppliers and ensures information is correct
    Adhering to all business SLA’s
    Building and maintaining business relationships for internal and external consumers.
    Processing daily administrative tasks

    October 20, 2017 01:38:30

  • Advanced Options