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  • Learning and Development Facilitator North West England

    North West England, Undisclosed salary

    Job Description: The Global Travel Group has been inspiring people to run their own travel businesses since 1992 and now has over 350 members. As a member, travel agency businesses benefit from Global Travel Group’s licences and buying power as well as on-going support from the support teams based at our Head Office in Sandycroft, just outside Chester.



    We are now recruiting for a Learning & Development Facilitator to join the team at our Head Office. In this role, you will support and assist the Learning and Development Manager to maximize the performance of the Learning and Development Centre, through the design and delivery of effective training.



    Hours: Full time, 38.75 hours per week (8.45am-5.30pm)



    Key Tasks

    - Oversee the daily organisation of the L&D Centre, including the management of training course schedules and training room bookings
    - Ensure effective administration, delivery and evaluation of courses to member agents
    - Design, implement and deliver ad hoc training courses for different audience groups
    - Review and develop all courses and training material to ensure best practice and efficiency aligned to business strategy.
    - Communicate with and support developmental departments in the planning, development and launch of new projects and enhancements
    - Keep up to date with technology enhancements and developments and deliver courses and develop training materials accordingly
    - Keep up to date with company and industry changes and communicate to relevant parties.
    - Liaise with other departments and managers to improve and maintain accuracy of materials and/or to provide developmental training.
    - Undertake additional duties, projects and offsite training that may from time to time be required.
    - Work independently to seek out and bring new ideas for the L&D department to enhance learning outcomes and the learning experience.
    - Assume manager’s role and responsibilities in L&D Manager’s absence.

    December 11, 2017 03:13:07

  • Customer Service Executive North West England

    North West England, Undisclosed salary

    Job Description: The Global Travel Group has been inspiring people to run their own travel businesses since 1992 and now has over 350 members. As a member travel agency businesses benefit from Global Travel Group’s licences and buying power as well as on-going support from the support teams based at our Head Office in Sandycroft, just outside Chester.



    We are now recruiting for a Customer Service Executive, based in Sandycroft (Deeside). To offer and provide operational support to Stella Travel Services bookings affected by an in resort query or an administrative change in line with business timescales and best practice



    Job Accountabilities:



    Pre Travel Tasks
    •Action over bookings notifications and acceptances
    •Action agent/supplier/colleague enquiries efficiently
    •Update the in-house system with any land/building works or changes to transfers (errata)



    Post Travel Tasks
    •Investigate and offer solutions to all on resort enquiries received from Stella Travel Services clients

    Service
    •Delivery first class customer service
    •Investigate all involuntary changes made by Suppliers and ensure information is correct
    •Communicate clearly, effectively and consistently with all internal and external partners



    Process
    •Follow business guidelines/processes to protect revenue and customer/agent experience
    •Suggest improvements to business systems and processes
    •Identify and resolve any future risk to Stella Travel Services clients
    •Following business timescales and departmental process

    December 5, 2017 10:22:33

  • Complaints Handler North West England

    North West England, Undisclosed salary

    Job Description: The Global Travel Group has been inspiring people to run their own travel businesses since 1992 and now has over 350 members. As a member travel agency businesses benefit from Global Travel Group’s licences and buying power as well as on-going support from the support teams based at our Head Office in Sandycroft, just outside Chester.



    We are now recruiting for two Complaints Handlers, based in Sandycroft (Deeside). You will manage all customer and agent related complaints received by Triton Rooms. Meet agreed business timescales are coordinated and executed efficiently.



    Shift pattern requirement, 38.75 hours per week between 08:00-20:00 Monday - Friday and 09:00 – 18:00 Saturday - Sunday.

    Job Accountabilities:

    •Assess complaints accurately and effectively
    •Communicate professionally with travel agents, customers and third parties
    •Have specific responsibility for managing and resolving complaint, escalation issues from customers
    •Upon receipt of correspondence ensure written acknowledgements are sent in a timely manner
    •Ensure complaints are dealt with during the specified timescales
    •Accurately record any mention of personal injury in complaints and record and send to insurers
    •Accurately record all statistical information as requested by Operations Manager
    •Suggest and oversee improvements to complaints processes and systems

    December 5, 2017 10:16:55

  • Administration Consultant North West England

    North West England, Undisclosed salary

    Job Description: Gold Medal Travel is an award winning tour operator and airline consolidator, based on Preston Docks. Owned by dnata Travel, part of the Emirates Group we sell worldwide travel via our travel agent partners to hundreds of destinations throughout the world. Our products include scheduled flights on may leading airlines, hotel accommodation, car rental, transfers, sightseeing, theme park passes and travel insurance.



    We are now recruiting Administration Consultants - (Customer Contact Centre). You will exceed customers’ expectations on all telephony and email communications.

    Key Tasks:

    •Identifies business issues, and opportunities for business benefit.
    •Provides an excellent customer experience through building relationships to identify and accurately deliver to customer needs.
    •Implements the service strategy for all brands within Preston.
    •Checks with the customer to resolve the relevant issue, enhancing the customers’ experience.
    •Responsible for maintaining customer confidentiality in line with the Data Protection Act.
    •Comply with PCI card handling regulations.
    •Remain up to date with company (and industry) initiatives, products and service changes.
    •Actively seeks to suggest procedural improvements to improve the customer experience.
    •Answering varied queries including invoice issues, commission and VAT information, insurance and any other enquiry relating to the reservation made.
    •Answer and effectively deal with an agreed number of calls each working day.
    •Ensure that call waiting is kept to a minimum.
    •Ensure average handling times are within company KPI’s.
    •Ensure that company and department policies are adhered to at all times.
    •Participate in other specified tasks and assist other departments/teams as required.
    •Demonstrate the brand and core values of the business at all times.
    •Maintains a professional work ethic at all times including when dealing with difficult situations and stressful tasks.
    •Answering calls in line with the company procedures.
    •Communicates business issues, and opportunities for business benefit to line manager.
    •Attend and take an active role in all training/briefings/meetings with team, peers and others when required.
    •Communication with all areas/functions of the GoldMedal business.
    •Works effectively as part of the team and demonstrates the company values at all times.
    •Work across key departments (Sales Centre, Product and Marketing) establishing a professional approach that ensures the coordination and resolution of all issues.
    •Liaise with key colleagues to improve internal communications, practices and promote teamwork throughout the organisation.
    •Actively communicate with customers throughout the journey.
    •Actively communicate with customers in resort to ensure that all elements of the booking are as expected.

    December 1, 2017 01:59:58

  • Recruitment Manager South East England

    South East England, Undisclosed salary

    Job Description: A bit about us…

    WorkAdvisor is a unique online tool designed to support employers to deliver the very best talent in the travel industry and to offer candidates a more transparent view of the working world via anonymous employee reviews. We support the recruitment needs of employers through publishing and, increasingly, traditional search and select.
    WorkAdvisor currently operates in the Travel sector (we do have plans to broaden our market), we specialize in PERM business support roles (Marketing, Commercial, HR, Finance) and Travel Agents. We work for large tour operators and well know Travel Agents.

    Aim of Role

    The aim of the role is to generate profitable revenue by way of effectively managing the recruitment requirements for the Travel sector of the business. You will own the existing client relationships but also support the company to deliver new business for advertising and search and select income. This is a “360” role; resourcing, screening, presenting candidates and managing the process

    November 24, 2017 02:54:30

  • Partnership Director North West England

    North West England, £40000 to £50000 per annum

    Job Description: Kognitiv facilitates beneficial trading relationships by directly connecting consumer audiences – via brands, corporations and associations – with the owners of travel assets. Kognitiv clients aspire to gain control over distribution and crucial consumer and market data to increased return on assets and to create tangible and meaningful value for their best consumers.

    We are an entrepreneurial company with significant growth ahead of us and looking for outstanding people to come and join us. This is an exciting opportunity to work for an international business, in a high energy environment with a collaborative, smart and passionate team.

    November 24, 2017 02:48:14

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