Job Description: Travelbag began in 1979 and wanted to offer more than just package holidays, so it’s no surprise that we’ve established ourselves as a leader in the tailor-made holiday market. Our portfolio incorporates a huge range of travel options across the world. And because we only work with suppliers, properties and airlines that meet our exacting standards, we can be sure that our customers will experience the very highest quality.
We are now recruiting for an experience Travel Sales Consultant to join the team at the branch in Cheltenham. In this role you will maximise sales by providing a high quality service and specialist knowledge to all our customers to ensure they return to us again and again. This role will start in January 2018.
Hours: 37.5 hours per week over 5 days (Between 9am – 9pm Monday-Friday, Saturday 9am– 5pm and Sunday 10am – 6pm)
Proactively match customer requests to Travelbag’s extensive range of products, maximising all sales opportunities and providing a perfect holiday experience.
Ensure excellent customer service is provided to all customers at all times
Consistently achieving individual monthly sales targets as well as contributing to the overall achievement of the store targets.
Optimise all sales opportunities including ancillary products and work towards specific business product targets i.e. incentive drives.
Keep product knowledge up-to-date and share new information with colleagues
Effectively handle customer complaints to minimise customer dissatisfaction and encourage repeat business
Work collaboratively with colleagues to ensure each team member is provided the opportunity to develop and maximize their potential
Provide feedback on success of promotional activities
Attend, participate in and contribute positively towards team meetings/briefings
Recommend constructive improvements to system or working practices