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  • Digital Marketing Manager North West England

    North West England, Undisclosed salary

    Job Description: dnata Travel, part of the Emirates Group, includes the brands of Gold Medal, Travel 2, Netflights, Travelbag, Travel Republic, Global Travel Group and Sunmaster. These brands are based at offices across the UK including London, Kingston-upon-Thames, Chester, Preston, Halifax and Glasgow.



    We are now recruiting for a Digital Manager to be the business owner for the digital platforms, you’ll be responsible for maintaining, improving and optimising our B2B websites (Gold Medal and Travel 2) to enhance functionality and optimise traffic.



    You’ll lead the digital & website strategy for Gold Medal & Travel2 through the delivery of a range of in-demand products and services for trade partners via online channels and together with the Tech Product Leadership team, you’ll define the vision & strategy for the website and 3rd party API’s.

    April 18, 2018 12:55:51

  • Product Loader North West England

    North West England, Undisclosed salary

    Job Description: Gold Medal Travel is an award winning tour-operator with over 40 years’ experience in tailor-making holidays to worldwide destinations. We offer scheduled flights with the world’s leading airlines, thousands of worldwide hotels, car hire, campervans and many other exciting products around the world.



    We are now recruiting a Product Loader based in Preston. You will be responsible for inputting and maintaining accurate and relevant data onto Gold Medal selling systems, meeting deadlines and KPI’s and ensure SLA’s are met. Provide support to internal users, ensuring high quality customer service at all times. Take responsibility for minimising loss and correcting errors, ensure errors are not repeated. Share ideas and best practise with other data loading colleagues. Carry out audit checks as required.



    Hours: You will be required to work 5 days over 7, Monday – Saturday (1 Saturday in every 2 month).

    - Load data for specific products and destinations to ensure quality guidelines are adhered to, and standards and procedures followed accurately.
    - Meet SLA’s, deadlines and targets set by the Team Manager, taking personal pride in achieving success rates and improving personal performance.
    - Manages changes to both accommodation & auxiliary contracts, understands the impact on the business and to the customer, take necessary action to meet quality standards.
    - Work to achieve brochure deadlines, communicates progress regularly to the relevant product department colleagues.
    - Carry out integrity checks of all loading documents, ensures highest levels of accuracy is maintained.
    - Identifies issues and escalates to the relevant colleague. Work to resolve issues, and pass on knowledge and resolution to other colleagues in the team
    - Supports business changes to auxiliary services.
    - Checks and clears daily auditing findings.
    Actions discounts and offers to support business trading in line with stringent procedures and ensure any errors are rectified and escalated as necessary.
    - Works with colleagues to achieve the department target for reducing loading errors and associated losses.
    - Attends the relevant development events for self improvement and progression.
    Is adaptable to business and procedural changes.
    - Helps to train and coach newer members of the team, offers them guidance and advice.
    - Communicates with internal customers and responds to emails and calls with accurate advice.
    - Provides information, trends and statistics as required by the Team Manager.
    - Communicates effectively in meetings, making a contribution to problem solving and sharing ideas and best practise.

    April 6, 2018 08:07:57

  • Head of Customer Relations - UK Operations North West England

    North West England, Undisclosed salary

    Job Description: dnata Travel, part of the Emirates Group, includes the brands of Gold Medal, Travel 2, Netflights, Travelbag, Travel Republic, Global Travel Group and Sunmaster. These brands are based at offices across the UK including London, Kingston-upon-Thames, Chester, Preston, Halifax and Glasgow.



    We are now recruiting for a Head of Customer Relations to be responsible for developing & driving the Strategic & Operational complaint and issue resolution function of all aspects of the Gold Medal, Travel2, Travelbag and Netflights businesses. Ensuring an exceptional customer experience is being delivered across all UK brands. Close liaison with the operational & Sales leads across the brands, Global Customer Experience Director, as well as having strong working relationships with all brand leads and divisions so as to drive down customers disruption, identify and resolve root cause and assist the brands in developing customer strategies to reduce customer conflict and improving the overall experience. Successfully maintain agreed business service levels and adhere to UK travel rules and regulations. Leadership of a multiple-site team of ~45 FTE (expected to grow in the next few months).

    March 20, 2018 02:27:57

  • Head of Fulfilment - UK Operations North West England

    North West England, Undisclosed salary

    Job Description: dnata Travel, part of the Emirates Group, includes the brands of Gold Medal, Travel 2, Netflights, Travelbag, Travel Republic, Global Travel Group and Sunmaster. These brands are based at offices across the UK including London, Kingston-upon-Thames, Chester, Preston, Halifax and Glasgow.



    We are now recruiting for a Head of Fulfilment to be responsible for the strategic & operational delivery of all Fulfilment & Back-Office functions of the Gold Medal, Travel2, Travelbag and Netflights businesses. Ensuring an exceptional customer experience is being delivered across all existing Flight, Ground & Document Production functions. Working with the operational teams in Yalago, Aviation & dnata Travel to promote synergies and share best practices. Successfully maintain agreed business service levels ensuring a seamless customer journey. Leadership of a multiple-site team of ~85 FTE.

    March 20, 2018 02:24:58

  • Head of Customer Service - UK Operations North West England

    North West England, Undisclosed salary

    Job Description: dnata Travel, part of the Emirates Group, includes the brands of Gold Medal, Travel 2, Netflights, Travelbag, Travel Republic, Global Travel Group and Sunmaster. These brands are based at offices across the UK including London, Kingston-upon-Thames, Chester, Preston, Halifax and Glasgow.



    We are now recruiting for a Head of Customer Service to be responsible for the strategic and operational Post Sale Service delivery for the Gold Medal, Travel2, Travelbag and Netflights businesses. Ensuring an exceptional customer experience is being delivered across all existing Customer Service teams via phone, e-mail, chat, written and Social Media channels. Close liaison with the operational & business leads across the brands to promote synergies and share best practices. Successfully maintain agreed business service levels ensuring a seamless customer journey. Leadership of a multiple-site team of ~90 FTE

    March 20, 2018 02:22:29

  • Complaints Handler North West England

    North West England, Undisclosed salary

    Job Description: Stella Travel owned by dnata Travel, part of the Emirates Group. We are now recruiting a Complaints Handler, based in Sandycroft, Deeside.



    You will manage all customer and agent related complaints received by Triton Rooms. Meet agreed business timescales are coordinated and executed efficiently.



    Shift pattern requirement, 38.75 hours per week between 08:00-20:00 Monday - Friday and 09:00 – 18:00 Saturday - Sunday.





    Key Tasks:


    •Assess complaints accurately and effectively
    •Communicate professionally with travel agents, customers and third parties
    •Have specific responsibility for managing and resolving complaint, escalation issues from customers
    •Upon receipt of correspondence ensure written acknowledgements are sent in a timely manner
    •Ensure complaints are dealt with during the specified timescales
    •Accurately record any mention of personal injury in complaints and record and send to insurers
    •Accurately record all statistical information as requested by Operations Manager
    •Suggest and oversee improvements to complaints processes and systems

    March 20, 2018 01:14:11

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