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  • Customer Service Advisor North West England

    North West England, £18000 to £18000 per annum

    Job Description: Contemporary Travel Solutions (CTS), the UK market leader in Travel Outsourcing, are looking to welcome experienced travel industry professionals to join our busy Customer Services team and are excited to announce that we are recruiting with positions available from September

    September 15, 2017 12:57:58

  • Partnerships Co-ordinator (10 months maternity cover) North West England

    North West England, Undisclosed salary

    Job Description: Gold Medal Travel is an aware winning tour operator,owned by dnata Travel, part of the Emirates Group. We are now recruiting for a Partnerships Co-ordinator to assist the Partnerships team in the implementation and delivery of campaign marketing activity.

    Key Tasks
    Liaise with internal stakeholders on proofing process, ensuring timely and accurate delivery of marketing activity for each campaign
    Efficient reporting of campaigns and ensure results are shared
    Ensure activity features relevant partner branding, content and messages
    Ensure that all invoices are correct and paid within 30 days
    Ensure accurate reporting of R.O.I is demonstrated for each campaign
    Work with the marketing team to ensure that agreed and appropriate designs are delivered on time
    Ensure that all partner wrap up packs and sales KPI’S are reported for every campaign
    Working closely with the marketing team, internal stakeholders and external suppliers to ensure smooth running of campaigns
    Liaise with partners on a regular basis to keep them up to date with campaign activity
    Communicate with Marketing & Product to ensure that partner designs, logo’s and images are correct
    Manage all proofing through creative stages assuring appropriate levels of sign off achieved and feeding back all amendments to the Marketing team

    September 5, 2017 08:11:51

  • Revenue Administrator (BSP) North West England

    North West England, Undisclosed salary

    Job Description: Gold Medal Travel is an award winning tour operator and airline consolidator, based on Preston Docks. Owned by dnata Travel, part of the Emirates Group we sell worldwide travel via our travel agent partners to hundreds of destinations throughout the world. Our products include scheduled flights on many leading airlines, hotel accommodation, car rental, transfers, sightseeing, theme park passes and travel insurance.

    We are now are recruiting a Revenue Administrator to be responsible for auditing and reporting of BSP/airline documents and investigate issues that have affected the financial reporting following ticket issue.

    Key Tasks:
    Ensure all audit work is investigated thoroughly
    Ensure Agency Debit Memos/Agency Credit Memos are challenged where appropriate within the deadline
    Ensure that work is completed accurately to minimise losses
    Work with the team manager to identify ways that losses and errors can be reduced
    Dealing with complete Revenue Accounts process
    Identification and pursuit of valid airline claims
    Assist the Team Manager in implementing new systems and ideas
    Ensure all Agency Debit Memo/Agency Credit Memo data is entered into the database and filed according to status
    Assist with BSP/airline reporting issues of airline documents to each individual airline
    Ensure all airline BSP documents are entered into database and are filed according to status
    Assist in producing reports to the business
    Support and liaise with internal departments

    August 17, 2017 02:06:49

  • Travel Consultant North West England

    North West England, Undisclosed salary

    Job Description: Providing consultation to clients, you will be involved in selling services and products to clients by face to face interaction and gaining a full insight into their holiday aspirations. Having confidence and flare, you will effectively adapt your selling style by building a rapport whether over the telephone or face to face to meet your client's individual needs.

    Provided with ongoing training, you will be equipped with specialist knowledge to confidently advise on an extensive range of holiday packages and tailor-made holiday experiences, as well as a range of ancillary and insurance products, with a view to achieving your individual and team's sales targets.

    Responsibilities & Duties:

    Maximising individual and team sales including foreign exchange
    Assisting with the day-to-day operation of the branch
    Providing exceptional customer service at all times
    Identifying and meeting customers needs by offering professionalism and first class customer service
    Participating in promotional events and activities to increase exposure of the branch
    Willingness to participate in and deliver training appropriate to own development

    August 16, 2017 02:54:13

  • Graduate Software Developer North West England

    North West England, Undisclosed salary

    Job Description: dnata Travel Europe part of the Emirates Group is recruiting for Software Developers, one to be based in Preston and one in Chester (Sandycroft).

    You will contribute to the delivery of high load, multi-threaded, distributed, enterprise software systems to support the scheduled air, car hire and hotel rental call centre, API and e-commerce sales channels.

    Key Tasks:

    - Undertake in the development of high load, multi-threaded, distributed, enterprise software systems to formal and informally provided design schematics
    - Maintain a good working knowledge of enterprise software development patterns, practices and methodologies
    - Maintain a good working knowledge of Microsoft .NET development technologies, specifically .NET 3.x and 4.x and SQL Server 2008 and 2012 and any subsequent versions
    - To work with all members of the Development Team to promote a good team working environment where open communication is invited.
    - Create web package releases and deploy to development and system test environments.
    - Respond to live issues raised throughout the business.
    - Provide clear and accurate updates to the Senior Software Developers, Development Manager and Head of Development.
    - Liaise with the testing and infrastructure teams when supporting development releases.
    - Communicate complex technical solutions in a clear and concise manner to members of the development team and IT department.

    August 16, 2017 02:24:11

  • Customer Service Advisor (Contact Centre) North West England

    North West England, Undisclosed salary

    Job Description: Gold Medal Travel is an award winning tour operator and airline consolidator, based on Preston Docks. Owned by dnata Travel, part of the Emirates Group we sell worldwide travel via our travel agent partners to hundreds of destinations throughout the world. Our products include scheduled flights on may leading airlines, hotel accommodation, car rental, transfers, sightseeing, theme park passes and travel insurance.

    We are now recruiting Administration Consultants - (Customer Contact Centre). You will exceed customers’ expectations on all telephony and email communications.

    You will be require to work 40 hours per week, 5 days over 7.

    Key Tasks:

    Works accurately to maximise profit and prevent loss.
    Identifies business issues, and opportunities for business benefit.
    Provides an excellent customer experience through building relationships to identify and accurately deliver to customer needs.
    Implements the service strategy for all brands within Preston.
    Checks with the customer to resolve the relevant issue, enhancing the customers’ experience.
    Responsible for maintaining customer confidentiality in line with the Data Protection Act.
    Comply with PCI card handling regulations.
    Remain up to date with company (and industry) initiatives, products and service changes.
    Actively seeks to suggest procedural improvements to improve the customer experience.
    Answering varied queries including invoice issues, commission and VAT information, insurance and any other enquiry relating to the reservation made.
    Answer and effectively deal with an agreed number of calls each working day.
    Ensure that call waiting is kept to a minimum.
    Ensure average handling times are within company KPI’s.
    Ensure that company and department policies are adhered to at all times.
    Participate in other specified tasks and assist other departments/teams as required.
    Demonstrate the brand and core values of the business at all times.
    Maintains a professional work ethic at all times including when dealing with difficult situations and stressful tasks.
    Answering calls in line with the company procedures.
    Communicates business issues, and opportunities for business benefit to line manager.
    Attend and take an active role in all training/briefings/meetings with team, peers and others when required.
    Communication with all areas/functions of the GoldMedal business.
    Works effectively as part of the team and demonstrates the company values at all times.
    Work across key departments (Sales Centre, Product and Marketing) establishing a professional approach that ensures the coordination and resolution of all issues.
    Liaise with key colleagues to improve internal communications, practices and promote teamwork throughout the organisation.
    Actively communicate with customers throughout the journey.
    Actively communicate with customers in resort to ensure that all elements of the booking are as expected.

    August 16, 2017 02:16:58

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