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  • Graphic Designer North West England

    North West England, Undisclosed salary

    Job Description: Our client has been inspiring people to run their own travel businesses since 1992 and now has over 350 members. As a member travel agency businesses benefit from licences and buying power as well as on-going support from the support teams based at our Head Office in Sandycroft, just outside Chester.

    They are now recruiting Graphic Designers in their Sandycroft (Deeside) office. You will provide an in-house design service to our clients associated agents, creating artwork/marketing material that reflects the Company’s unique brand qualities; retaining brand awareness throughout and reflecting the specialist tailor-made virtues of the business.

    Job Accountabilities

    Production of quality marketing collateral reflecting brand values and maximizing opportunity for return on investment.

    •Creating design work for marketing materials including, but not limited to, brochures, exhibition banners, magazines, flyers, DL mailers, e-mails, social media graphics, web banners, video assets and more using various Adobe Creative Suite software including InDesign, Photoshop, Illustrator, Dreamweaver etc.
    •Create and present logo design concepts to new travel agents. Upon sign off, create business stationery including business cards, letter heads, compliment slips and email signature strips.
    •Liaise with wider marketing team, existing & new travel agents and third party companies including print suppliers.
    •Designing, proofing and creating complete HTML files in Dreamweaver.
    •Come up with creative ideas and designs for seasonal marketing activity.
    •Help create and design our 68-page travel and lifestyle magazine.
    •Troubleshoot hardware, software and database problems.
    •Strengthening and maintaining the brand through activities above.
    •Follow brand guidelines when designing any company marketing material.
    •Make amendments on templated WordPress travel agent websites, add content and imagery.

    November 10, 2017 09:54:00

  • Customer Service Advisor North West England

    North West England, Undisclosed salary

    Job Description: Gold Medal Travel is an award winning tour-operator with over 40 years’ experience in tailor-making holidays to worldwide destinations. We offer scheduled flights with the world’s leading airlines, thousands of worldwide hotels, car hire, campervans and many other exciting products around the world.

    We are now recruiting Administration Consultants - (Customer Contact Centre). You will exceed customers’ expectations on all telephony and email communications.

    Start date for this role is 27th November 2017, you will be require to work 40 hours per week, 5 days over 7.

    •Works accurately to maximise profit and prevent loss.
    •Identifies business issues, and opportunities for business benefit.
    •Provides an excellent customer experience through building relationships to identify and accurately deliver to customer needs.
    •Implements the service strategy for all brands within Preston.
    •Checks with the customer to resolve the relevant issue, enhancing the customers’ experience.
    •Responsible for maintaining customer confidentiality in line with the Data Protection Act.
    •Comply with PCI card handling regulations.
    •Remain up to date with company (and industry) initiatives, products and service changes.
    •Actively seeks to suggest procedural improvements to improve the customer experience.
    •Answering varied queries including invoice issues, commission and VAT information, insurance and any other enquiry relating to the reservation made.
    •Answer and effectively deal with an agreed number of calls each working day.
    •Ensure that call waiting is kept to a minimum.
    •Ensure average handling times are within company KPI’s.
    •Ensure that company and department policies are adhered to at all times.
    •Participate in other specified tasks and assist other departments/teams as required.
    •Demonstrate the brand and core values of the business at all times.
    •Maintains a professional work ethic at all times including when dealing with difficult situations and stressful tasks.
    •Answering calls in line with the company procedures.
    •Communicates business issues, and opportunities for business benefit to line manager.
    •Attend and take an active role in all training/briefings/meetings with team, peers and others when required.
    •Communication with all areas/functions of the GoldMedal business.
    •Works effectively as part of the team and demonstrates the company values at all times.
    •Work across key departments (Sales Centre, Product and Marketing) establishing a professional approach that ensures the coordination and resolution of all issues.
    •Liaise with key colleagues to improve internal communications, practices and promote teamwork throughout the organisation.
    •Actively communicate with customers throughout the journey.
    •Actively communicate with customers in resort to ensure that all elements of the booking are as expected.

    October 31, 2017 03:13:28

  • Commercial Assistant (Travel Industry) North West England

    North West England, £20000 to £23000 per annum

    Job Description: dnata Travel, part of the Emirates Group, includes the brands of Gold Medal, Travel 2, Netflights, Travelbag, Travel Republic, Global Travel Group and Sunmaster. These brands are based at offices across the UK including London, Kingston-upon-Thames, Chester, Preston, Halifax and Glasgow.

    We are now recruiting for a Commercial Assistant - (Travel Industry), based in Sandycroft, Deeside. You will maximise revenue and profit margins within the Triton Rooms department by providing effective competitors analysis, sales channel analysis and recommendations around margin opportunities and/or risks.

    Job Accountabilities:

    •Oversee weekly marketing, sales and activity dashboard for the Triton Rooms business
    •Analyse weekly competitor pricing, current and future business trends
    •Manage Mark Up Categories and Networks on the database
    •Provide input for possible product campaigns based on previous experience, time of year, particular events and agree immediate package and tactical requirements
    •Source and compile total UK market information, to ascertain Triton Rooms performance verses competitors. Provide a weekly summary of key highlights and differences
    •Track and report agency override agreements in conjunction with the specific BDM
    •Liaise directly with Suppliers and Agents surrounding market share and performance of Triton Rooms
    •Support the Head of Operations, Operations Manager and Triton Rooms Team Manager in the growth and development of Triton Rooms

    October 31, 2017 03:10:09

  • Business Development Director, UK and Nordics North West England

    North West England, £55000 to £60000 per annum

    Job Description: Kognitiv facilitates beneficial trading relationships by directly connecting consumer audiences – via brands, corporations and associations – with the owners of travel assets. Kognitiv clients aspire to gain control over distribution and crucial consumer and market data to increased return on assets and to create tangible and meaningful value for their best consumers.

    We are an entrepreneurial company with significant growth ahead of us and looking for outstanding people to come and join us. This is an exciting opportunity to work for an international business, in a high energy environment with a collaborative, smart and passionate team.

    As the BD Director for the UK and Nordics you will be a self-starter with the drive of a true hunter, motivated to build client relationships and deliver new business to the organisation. You will be experienced in balancing both the strategic and tactical elements. Your priorities will be setting strategy, identifying key target segments and holding C-level relationships as well as executing on the strategy, closing deals, building the sales pipeline and delivering on your targets

    October 20, 2017 01:42:57

  • Customer Service Advisor North West England

    North West England, Undisclosed salary

    Job Description: The Global Travel Group, owned by dnata Travel, part of the Emirates Group is now recruiting for a Office Administrator

    This is a fantastic opportunity to work for a global company with a reputation of providing excellent customer service to their internal and external clients. We are looking for a passionate and caring new team member who can thrive in a pressured and fast pace environment. The successful candidate will offer excellent communication & organisational skills and will be responsible for servicing our clients to company standards, understanding clients booking needs and providing appropriate solutions for pre-travel and in resort problems and queries.

    Hours: 38.75 hours per week over 5 days between 08:00-18:30 Mon-Fri and 09:00 – 18:00 Sat-Sun.


    Ensuring all customers’ enquiries are dealt with in a timely and professional manner
    Dealing with queries by Telephone and Email
    Administer change requests received from customers and travel agents before and during travel
    Taking payments from customers
    Checking reservations to ensure correctly booked
    Creating and amending reservations
    Checking and booking tour reservations
    Requesting rates when a hotel is sold out
    Accurately recording all communication between internal and external contacts
    Investigating all involuntary changes made by suppliers and ensures information is correct
    Adhering to all business SLA’s
    Building and maintaining business relationships for internal and external consumers.
    Processing daily administrative tasks

    October 20, 2017 01:38:30

  • Travel Sales Consultant North West England

    North West England, £16000 to £18000 per annum

    Job Description: OTE £23k - £25k

    Travelbag began in 1979 and wanted to offer more than just package holidays, so it’s no surprise that we’ve established ourselves as a leader in the tailor-made holiday market. Our portfolio incorporates a huge range of travel options across the world. And because we only work with suppliers, properties and airlines that meet our exacting standards, we can be sure that our customers will experience the very highest quality.

    We are now recruiting for an experience Travel Sales Consultant to join the team at the branch in Knutsford and Chester branches. In this role you will maximise sales by providing a high quality service and specialist knowledge to all our customers to ensure they return to us again and again. This role will start in January 2018.

    Hours: 37.5 hours per week over 5 days (Between 9am – 9pm Monday-Friday, Saturday 9am– 5pm and Sunday 10am – 6pm)

    Job Accountabilities:

    Proactively match customer requests to Travelbag’s extensive range of products, maximising all sales opportunities and providing a perfect holiday experience.
    Ensure excellent customer service is provided to all customers at all times
    Consistently achieving individual monthly sales targets as well as contributing to the overall achievement of the store targets.
    Optimise all sales opportunities including ancillary products and work towards specific business product targets i.e. incentive drives.
    Keep product knowledge up-to-date and share new information with colleagues
    Effectively handle customer complaints to minimise customer dissatisfaction and encourage repeat business
    Work collaboratively with colleagues to ensure each team member is provided the opportunity to develop and maximize their potential
    Provide feedback on success of promotional activities
    Attend, participate in and contribute positively towards team meetings/briefings
    Recommend constructive improvements to system or working practices

    October 20, 2017 01:34:58

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