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  • Travel Sales Consultant North West England

    North West England, £20000 to £25000 per annum

    Job Description: dnata travel Europe, part of the Emirates Group is recruiting for Travel Sales Consultants for its award winning brand of Gold Medal Travel based in Preston.



    We are looking for highly motivated, enthusiastic and determined people with a genuine passion for travel and a desire to succeed in sales. You don’t need to have first-hand experience in sales but you must have the ability to sell and the will to win. Ideally you will have studied travel and tourism (but this isn't essential), be IT literate and have some customer service experience.



    Hours: 40 hours per week, 5 days over 7, between 9am and 10pm



    Proposed Start Dates: 3rd April and 30th April 2018



    Job Accountabilities

    Answer calls in professional manner within agreed timescales and KPIS
    Provide excellent customer service at all times
    Maximise sales at every opportunity to enhance a customer’s holiday
    Make reservations accurately on the GDS and in-house systems
    Meet and exceed sales targets


    We also welcome applications from anyone with previous travel industry experience.



    Our office is based in Preston, Lancashire commutable from most of the North West either by car or public transport. We are just 15 minutes’ walk from Preston station or a 5-minute bus journey. In the UK, our other brands also include Travel Republic, Sunmaster, the Global Travel Group, Travel 2 and Travelbag.



    In this role we offer many benefits including uncapped commission schemes, sales incentives, a company pension scheme, life assurance, travel discounts, industry/social events and a child care voucher scheme, break out area with pool table, on-site bistro, free car parking.

    February 21, 2018 01:50:35

  • Travel consultant ( Travel Sales Development Programme) North West England

    North West England, £20000 to £22000 per annum

    Job Description: Travelbag is delighted to be recruiting again for self-motivated, ambitious people to join our successful sales development programme commencing on 30th April 2018. We have roles available in both Knutsford and in Chester.

    Owned by dnata Travel, part of the Emirates Group Travelbag have been tailor-making dream holidays for customers for over 35 years and have 7 retail stores and 2 call centres in the UK

    In return for your hard work we offer a basic salary + uncapped commission giving an OTE of £20k - £22k in the first year.

    Other benefits include:-
    • Uncapped commission after a qualifying period
    • Educational trips abroad
    • 28 days holiday (including bank holidays)
    • Discounted travel
    • Company pension scheme
    • Opportunity to be part of various Company incentive schemes

    Location: Knutsford and Chester (Sandycroft)

    February 15, 2018 04:42:54

  • Assistant PA North West England

    North West England, £18000 to £20000 per annum

    Job Description: Gold Medal Travel is an award winning tour-operator with over 40 years’ experience in tailor-making holidays to worldwide destinations. We offer scheduled flights with the world’s leading airlines, thousands of worldwide hotels, car hire, campervans and many other exciting products around the world.



    We are now recruiting for an Assistant PA to support the Executive Assistant in providing a confidential, efficient and effective secretarial service to senior team members based in Preston. You will also provide some ad-hoc support to the wider senior team of dnata TravelEurope.

    Hours: 37.5 hours per week, Monday-Friday, 9.00am - 5.30pm

    February 9, 2018 03:39:51

  • Graphic Designer North West England

    North West England, Undisclosed salary

    Job Description: Our client has been inspiring people to run their own travel businesses since 1992 and now has over 350 members. As a member travel agency businesses benefit from licences and buying power as well as on-going support from the support teams based at our Head Office in Sandycroft, just outside Chester.

    They are now recruiting Graphic Designers in their Sandycroft (Deeside) office. You will provide an in-house design service to our clients associated agents, creating artwork/marketing material that reflects the Company’s unique brand qualities; retaining brand awareness throughout and reflecting the specialist tailor-made virtues of the business.

    Job Accountabilities

    Production of quality marketing collateral reflecting brand values and maximizing opportunity for return on investment.

    •Creating design work for marketing materials including, but not limited to, brochures, exhibition banners, magazines, flyers, DL mailers, e-mails, social media graphics, web banners, video assets and more using various Adobe Creative Suite software including InDesign, Photoshop, Illustrator, Dreamweaver etc.
    •Create and present logo design concepts to new travel agents. Upon sign off, create business stationery including business cards, letter heads, compliment slips and email signature strips.
    •Liaise with wider marketing team, existing & new travel agents and third party companies including print suppliers.
    •Designing, proofing and creating complete HTML files in Dreamweaver.
    •Come up with creative ideas and designs for seasonal marketing activity.
    •Help create and design our 68-page travel and lifestyle magazine.
    •Troubleshoot hardware, software and database problems.
    •Strengthening and maintaining the brand through activities above.
    •Follow brand guidelines when designing any company marketing material.
    •Make amendments on templated WordPress travel agent websites, add content and imagery.

    January 23, 2018 03:35:25

  • Complaints Handler North West England

    North West England, Undisclosed salary

    Job Description: The Global Travel Group has been inspiring people to run their own travel businesses since 1992 and now has over 350 members. As a member travel agency businesses benefit from Global Travel Group’s licences and buying power as well as on-going support from the support teams based at our Head Office in Sandycroft, just outside Chester.



    We are now recruiting for two Complaints Handlers, based in Sandycroft (Deeside). You will manage all customer and agent related complaints received by Triton Rooms. Meet agreed business timescales are coordinated and executed efficiently.



    Shift pattern requirement, 38.75 hours per week between 08:00-20:00 Monday - Friday and 09:00 – 18:00 Saturday - Sunday.

    Job Accountabilities:

    •Assess complaints accurately and effectively
    •Communicate professionally with travel agents, customers and third parties
    •Have specific responsibility for managing and resolving complaint, escalation issues from customers
    •Upon receipt of correspondence ensure written acknowledgements are sent in a timely manner
    •Ensure complaints are dealt with during the specified timescales
    •Accurately record any mention of personal injury in complaints and record and send to insurers
    •Accurately record all statistical information as requested by Operations Manager
    •Suggest and oversee improvements to complaints processes and systems

    January 23, 2018 03:34:34

  • Administration Consultant North West England

    North West England, Undisclosed salary

    Job Description: Gold Medal Travel is an award winning tour operator and airline consolidator, based on Preston Docks. Owned by dnata Travel, part of the Emirates Group we sell worldwide travel via our travel agent partners to hundreds of destinations throughout the world. Our products include scheduled flights on may leading airlines, hotel accommodation, car rental, transfers, sightseeing, theme park passes and travel insurance.



    We are now recruiting Administration Consultants - (Customer Contact Centre). You will exceed customers’ expectations on all telephony and email communications.

    Key Tasks:

    •Identifies business issues, and opportunities for business benefit.
    •Provides an excellent customer experience through building relationships to identify and accurately deliver to customer needs.
    •Implements the service strategy for all brands within Preston.
    •Checks with the customer to resolve the relevant issue, enhancing the customers’ experience.
    •Responsible for maintaining customer confidentiality in line with the Data Protection Act.
    •Comply with PCI card handling regulations.
    •Remain up to date with company (and industry) initiatives, products and service changes.
    •Actively seeks to suggest procedural improvements to improve the customer experience.
    •Answering varied queries including invoice issues, commission and VAT information, insurance and any other enquiry relating to the reservation made.
    •Answer and effectively deal with an agreed number of calls each working day.
    •Ensure that call waiting is kept to a minimum.
    •Ensure average handling times are within company KPI’s.
    •Ensure that company and department policies are adhered to at all times.
    •Participate in other specified tasks and assist other departments/teams as required.
    •Demonstrate the brand and core values of the business at all times.
    •Maintains a professional work ethic at all times including when dealing with difficult situations and stressful tasks.
    •Answering calls in line with the company procedures.
    •Communicates business issues, and opportunities for business benefit to line manager.
    •Attend and take an active role in all training/briefings/meetings with team, peers and others when required.
    •Communication with all areas/functions of the GoldMedal business.
    •Works effectively as part of the team and demonstrates the company values at all times.
    •Work across key departments (Sales Centre, Product and Marketing) establishing a professional approach that ensures the coordination and resolution of all issues.
    •Liaise with key colleagues to improve internal communications, practices and promote teamwork throughout the organisation.
    •Actively communicate with customers throughout the journey.
    •Actively communicate with customers in resort to ensure that all elements of the booking are as expected.

    January 23, 2018 03:33:49

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