Providing consultation to clients, you will be involved in selling services and products to clients by face to face interaction and gaining a full insight into their holiday aspirations.
- Maximising individual and team sales including foreign exchange
- Identify and meet customers needs by offering professionalism and first class customer service
- Participating in promotional events and activities to increase exposure of the branch
- Willingness to participate in and deliver training appropriate to own development
- Effectively perform administrative duties
Job Description: Providing consultation to clients, you will be involved in selling services and products to clients by face to face interaction and gaining a full insight into their holiday aspirations. Having confidence and flare, you will effectively adapt your selling style by building a rapport whether over the telephone or face to face to meet your client's individual needs.
Provided with ongoing training, you will be equipped with specialist knowledge to confidently advise on an extensive range of holiday packages and tailor-made holiday experiences, as well as a range of ancillary and insurance products, with a view to achieving your individual and team's sales targets.
Responsibilities & Duties:
Maximising individual and team sales including foreign exchange
Assisting with the day-to-day operation of the branch
Providing exceptional customer service at all times
Identifying and meeting customers needs by offering professionalism and first class customer service
Participating in promotional events and activities to increase exposure of the branch
Willingness to participate in and deliver training appropriate to own development
Job Description: Training and developing a team of sales staff, you will be responsible for developing and motivating your team to deliver exceptional customer service in order to maximise sales and overall profitability, whilst ensuring the branch runs efficiently and effectively in line with company procedures.
You will be passionate about finding every customer who walks through the door their ideal holiday in order to achieve both individual and team sales targets. You will lead by example and direct the coaching and development of staff to ensure the company's high standards are maintained. In addition you will be involved in more complex situations that may arise in order to retain the loyalty and trust of your clients and staff.
Responsibilities & Duties:
Ensure overall profitability of the branch is achieved by maximising all sales to the fullest potential
Ensure the effective day-to-day operation of the retail branch and foreign exchange bureau
Supervising, coaching and developing branch staff
Identify and meet customers' needs by offering professionalism and first class customer service at all times
Increase the exposure of the branch and develop new business leads
Lead by example by achieving set targets covering all aspects of the retail branch
Monitor staff performance, addressing any areas for development in order to achieve maximum staff productivity whilst ensuring staff motivation and morale is maintained
Figurehead within local community and attend all promotional activities & events including Managers meetings and conferences as required
Ensure both branch and staff appearance conform to company standards
Ensure that all practices relating to health & safety in the workplace and security of the retail branch are adhered to and that any issues that may arise are identified and reported in an efficient and timely manner
Recruiting of direct reporting staff