Our client has been in business for over 30 years and is one of the top independent companies in the country for cruise holidays. Our client specialises in cruise holidays and escorted tours and they are looking for an experienced and passionate Senior Travel Consultant to join their growing team.
Key purpose of the role:
•To deliver exceptional customer service and travel solutions that exceeds expectations whilst providing support to the directors. Displaying a high level of commitment, energy and enthusiasm and achieve personal, and company goals.
•Setting up and maintaining a system for downloading and filing of all tour operator’s contracts with our client.
•Become a cruise ambassador.
•Assist with supplier payments through Voyager.
•Adhere to company store opening hours offering a high level of customer service at the agreed opening time.
•Adhere to the agreed company sales processes.
•To deliver a full booking experience providing a high level of customer service completing all administration and documentation in a timely manner.
•Offer full travel advice where required i.e. visa requirements for new and existing clients relevant to their chosen destination.
•To contribute to company sales targets by achieving and exceeding personal targets.
•To build and maintain extensive knowledge of products and services available to our clients through regular on-line training, supplier events and organised company training sessions
•To attend and contribute to staff meetings.
•Handle all customer service complaints quickly and effectively keeping the directors updated at all times.
•Manage discounts to increase profit margins.
•Ensure all office enquiries are acknowledged and all new enquiries to be followed up in line with company policy
•To support company preferred partner strategy
•Assist with proof-reading company marketing materials where required