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  • Travel Sales Consultant West Midlands

    West Midlands, £16000 to £18000 per annum

    Job Description: OTE 23k- £25k

    Travelbag began in 1979 and wanted to offer more than just package holidays, so it’s no surprise that we’ve established ourselves as a leader in the tailor-made holiday market. Our portfolio incorporates a huge range of travel options across the world. And because we only work with suppliers, properties and airlines that meet our exacting standards, we can be sure that our customers will experience the very highest quality.

    We are now recruiting for an experience Travel Sales Consultant to join the team at the branch in Solihull. In this role you will maximise sales by providing a high quality service and specialist knowledge to all our customers to ensure they return to us again and again. This role will start in January 2018.

    Hours: 37.5 hours per week over 5 days (Between 9am – 9pm Monday-Friday, Saturday 9am– 5pm and Sunday 10am – 6pm)

    Job Accountabilities
    - Proactively match customer requests to Travelbag’s extensive range of products, maximising all sales opportunities and providing a perfect holiday experience.
    - Ensure excellent customer service is provided to all customers at all times
    - Consistently achieving individual monthly sales targets as well as contributing to the overall achievement of the store targets.
    - Optimise all sales opportunities including ancillary products and work towards specific business product targets i.e. incentive drives.
    - Keep product knowledge up-to-date and share new information with colleagues
    - Effectively handle customer complaints to minimise customer dissatisfaction and encourage repeat business
    - Work collaboratively with colleagues to ensure each team member is provided the opportunity to develop and maximize their potential
    - Provide feedback on success of promotional activities
    - Attend, participate in and contribute positively towards team meetings/briefings
    - Recommend constructive improvements to system or working practices

    Qualifications, Skills & Experience
    Previous travel industry experience – ideally in tailor-made long haul
    Proven record of meeting and exceeding sales targets
    GDS experience an advantage, but full training will be given
    Good IT skills including keyboard skills and experience of using Microsoft Word, Excel and Outlook
    Strong communication skills with the ability to provide service to our customers through varied methodology – i.e. face to face, by telephone and by e-mail
    Ability to work under own supervision or as part of a team
    Enthusiastic and persuasive
    Attention to detail and ability to problem solve
    A passion for travel

    Travelbag operates 7 retail stores and 2 contact centres in the UK and is owned by dnata Travel, part of the Emirates Group. In the UK, our brands also include Travel Republic, Sunmaster, the Global Travel Group, Netflights, Travel 2 and Gold Medal Travel.
    Our employees enjoy many benefits including life assurance, pension scheme, travel discounts, industry/social events and a child care voucher scheme.

    October 20, 2017 01:30:53

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