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  • Email Marketing Executive North West England

    North West England, Undisclosed salary

    Job Description: offers thousands of air fares covering hundreds of routes taking our customers around the world (and back again)… but we also offer a choice of over 40,000 hotels, in fantastic locations all over the globe… and car hire options with more than 8,500 pick-up and drop-off points available.

    As well as having an easy-to-use bookable website, we also have a team of travel experts that are happy to help our customers with any aspect of their booking – they’re just at the end of the phone. Now, they know the world and have a passion for travel… and they love to share it!

    We are now recruiting for an Email Marketing Executive to join the team based on Preston Docks. In this role you will support the planning, delivery, development and analysis of weekly email campaigns across Netflights and our sister brand Travelbag.

    You’ll help to drive efficiencies in process and improving customer engagement whilst striving to achieve first-class email marketing. You’ll also support development, delivery, and evolution of the eCRM strategy contributing across all areas of multi-channel digital CRM activity to drive long term sales and customer loyalty.

    You’ll become an expert user of our new CRM platform Salesforce Marketing Cloud, helping us leverage the full platform capability keeping us ahead of our competitors in eCRM.

    Job Accountabilities:

    - Assist in the planning and delivery of the email marketing campaign planner
    - Manage the end-to-end process for campaign emails
    - Develop a modular/templated email production system which generates consistency in email design, quickens email deployment and creates efficiencies in the process
    - Adopt and develop a test and learn strategy to optimise email marketing effectiveness;
    - Develop compelling and re-useable email marketing content that drives email engagement
    - Review competitor email campaigns, the competitor landscape and industry developments
    - Write queries in Salesforce to perform various actions
    - Monitor triggered emails and automated campaigns
    - Assist in the development of the segmentation strategy to deliver more targeted and personalised email marketing communications
    - Further develop and enhance existing eCRM programmes through continual testing, learning and analysis
    - Assist the eCommerce team to develop and deliver the overall eCRM strategy in line with the eCRM roadmap
    - Maintain regular email campaign and programme reporting using Salesforce and Google Analytics
    - Develop and refine existing email KPI reports to quicken email reporting and drive further analysis and insight
    - Review CRM KPIs report on a monthly basis and identifying areas for improvement

    January 11, 2018 05:07:04

  • Contact Centre Quality and Systems Trainer North West England

    North West England, Undisclosed salary

    Job Description: Specialising in the travel industry, Kognitiv bring together blue-chip brands and travel content to produce beneficial trading relationships. We have significant growth ahead of us and are looking for outstanding people to come and join us. With offices around the Globe and key operational hubs in Manchester, Hong Kong and Toronto, this is an exciting opportunity to join a rapidly evolving organisation and work for an international business with a collaborative, smart and passionate team.

    Based at our Manchester Operations Centre, reporting to our Head of Training and Development, you will be an accomplished deliverer of training, be it in the classroom or online. You will be experienced and excited about the travel sector and have had previous experience of travel booking systems. You must be highly systems literate; current projects include the implementation a new front end (Digital Trip) and mid-office system(s).

    You will assist in the development of our call quality standard; listen to a schedule of calls per advisor and per brand to fixed monthly kpis; deliver feedback and coach the team to achieve the quality targets set; record ongoing achievements; identify performance issues and learning & development needs and address and/or advise on any necessary changes to the call quality structure and call guide to continually improve. You will also assist in the day to day duties of the department and assist with other training needs. You will be very comfortable communicating with Sales/Service Agents through to representing the function to our senior team.
    You will be responsible for our homebased sales advisor induction programme and expected to promote continuous product learning within our sales team. You will work in partnership with our contact centre management team to drive performance; enhance our customer experience at every opportunity with ongoing product, destination and technical education; and will be targeted to maximize sales.

    January 5, 2018 05:10:24

  • Customer Service Advisors North West England

    North West England, Undisclosed salary

    Job Description: Specialising in the travel industry, Kognitiv brings together brands with consumer audiences and travel suppliers. We have significant growth ahead of us and are looking for outstanding people to come and join us. This is an exciting opportunity to join a rapidly evolving organisation and work for an international business with a collaborative, smart and passionate team.
    We are seeking Customer Service Advisors, to join us in our new state-of-the-art offices, in Manchester Green (easily accessible via rail network, road/motorway access and Metrolink) sitting just 5 minutes away from Manchester Airport.

    We have multiple opportunities available for fluent English speakers as well as those who are multi-lingual in English and Finnish, French or Spanish.

    Summary of the role
    • Confidently answer and expertly handle incoming calls from customers who have questions or queries post reservation
    • Promptly and accurately respond to e-mail enquires within strict SLA’s
    • Process booking administration tasks to ensure accurate and timely customer booking documentation
    • Accountability for the output and quality of your work
    • Positively respond to and resolve customer issues or concerns that may arise pre and post travel
    • Promote additional services to enhance customer travel plans

    January 5, 2018 05:09:04

  • Business Intelligence Manager North West England

    North West England, Undisclosed salary

    Job Description: dnata Travel, part of the Emirates Group, includes the brands of Gold Medal, Travel 2, Netflights, Travelbag, Travel Republic, Global Travel Group and Sunmaster. These brands are based at offices across the UK including London, Kingston-upon-Thames, Chester, Preston, Halifax and Glasgow.

    We are now recruiting for a Business Intelligence Manager to lead the definition & delivery of commercial analytical & reporting solutions, leading a commercially focused agile team that delivers a suite of reports and intelligence to the dnata Travel businesses and provides leadership to the business to improve analytical capabilities.

    Job Accountabilities

    - Provide vision to the business with the aim to driving a data-driven culture through the application of business intelligence
    - Provide expertise on all aspects of business intelligence such as commercial application of reporting & analytics, data modelling, action orientated dashboard & report design, data integration & visualisation platforms
    - Manage, mentor and motivate a delivery team
    - Manage relationships with business stakeholders
    -Support the definition of the BI delivery roadmap and business prioritisation of the roadmap
    - Lead an agile delivery team, ensuring the agreed roadmap is delivered on-time & to a high quality
    - Use agreed delivery processes & tools, ensuring the cross-functional agile team works efficiently & act as an extension of the business
    - Define, document & get approval for designs relating to: high level BI solution architecture, data models, data integrations and data visualisations (reporting & dashboards)
    - Contribute to the definition of and implement data management framework, covering data definitions, quality, access management and operations

    January 4, 2018 02:16:51

  • SEO Executive South East England

    South East England, Undisclosed salary

    Job Description: Emirates Holidays is a part of the Emirates Group, within the dnata Travel division which also includes leading UK brands such as Travel Republic, Gold Medal and Travelbag.

    We are now recruiting an SEO to join our team to support the continued growth of the Emirates Holidays brand, based in Kingston upon Thames.

    This role plays a crucial part in delivering the growth ambitions of the company strategy and will take complete ownership of formulating and executing on-page and off-page SEO and associated marketing strategies.

    You will have a proven track record managing SEO channel and understand how the power of organic rankings to business goals by understanding the bigger picture.

    From an SEO perspective, you will be driving auditing and analysis forward, liaising with development teams on-site to implement technical solutions and working with Emirates Holidays content team and external agencies. The role also involves focusing on B2C communications, ensuring that all content is created and optimised to increase hits and rankings to fit with wider business strategies. The SEO Executive will be responsible for delivering the content and SEO strategies for company websites, working with the third party agencies on content marketing outreach, content creation & optimisation, improving search visibility, on site optimisation and reportin

    January 3, 2018 05:19:32

  • Travel Sales Agent London

    London, £18000 to £30000 per annum

    Job Description: Love travel? Want to be part of a successful inbound sales team?

    Our client, a well-established travel agent and tour operator is looking for an enthusiastic and customer focussed person to join the team. This is a successful growing business that can offer the right person a great career in the travel industry.

    Role Summary

    The focus of the role is to manage inbound calls and online enquiries effectively and accurately, selling and booking holidays, recording of enquirer information and keeping to the team KPIs. The role has a competitive basic salary plus uncapped commissions.

    January 2, 2018 04:50:39

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