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  • Customer Service Advisor Wales

    Wales, £15500 to £15500 per annum

    Job Description: The Global Travel Group, owned by dnata Travel, part of the Emirates Group is now recruiting for a Customer Service Advisor

    This is a fantastic opportunity to work for a global company with a reputation of providing excellent customer service to their internal and external clients. We are looking for a passionate and caring new team member who can thrive in a pressured and fast pace environment. The successful candidate will offer excellent communication & organisational skills and will be responsible for servicing our clients to company standards, understanding clients booking needs and providing appropriate solutions for pre-travel and in resort problems and queries.

    Hours: 38.75 hours per week over 5 days between 08:00-18:30 Mon-Fri and 09:00 – 18:00 Sat-Sun.


    Ensuring all customers’ enquiries are dealt with in a timely and professional manner
    Dealing with queries by Telephone and Email
    Administer change requests received from customers and travel agents before and during travel
    Taking payments from customers
    Checking reservations to ensure correctly booked
    Creating and amending reservations
    Checking and booking tour reservations
    Requesting rates when a hotel is sold out
    Accurately recording all communication between internal and external contacts
    Investigating all involuntary changes made by suppliers and ensures information is correct
    Adhering to all business SLA’s
    Building and maintaining business relationships for internal and external consumers.
    Processing daily administrative tasks

    August 18, 2017 10:02:47

  • Finance Manager London

    London, £60000 to £65000 per annum

    Job Description: Financial stewardship and accountability for a cost base of circa £60m per annum plus significant cost transformation opportunity
    Develops and influences financial and business strategy of the Engineering Unit

    Finance project lead for Engineering on key projects such as new product launches
    Ensures financial control and tight governance whilst representing finance in all unit decision-making
    Ownership of the risks and opportunities within the unit, ensuring the financial implications of this are well understood within Engineering and the wider Customer Care organisation
    Oversees business cases with an impact on Engineering
    Identifies new opportunities in the Unit and sees through to fruition
    Understands and challenges volume forecasts
    Works with the central Customer Care Finance MI team to ensure the unit receives all financial information required on a timely and regular basis
    Provides insightful commentary and explanation of financial performance to support month and quarter-end reporting – able to explain succinctly the relationship between Volumes and the associated financials
    Project manages the construction of budgets and forecasts ensuring the Engineering financials are challenged and meet the needs of the wider business
    Participates in procurement processes and BAU reviews with 3rd party providers both in the UK and overseas.
    Proactive contributor to transformation of the Engineering unit ensuring that information pertaining to the key focus areas for the unit is distributed on a timely basis and drives effective change
    Relationship building and stakeholder management – Work closely with and influence senior business management to facilitate quality financial decisions which help drive better Customer experience and reduce the Engineering cost base

    August 17, 2017 02:54:49

  • Account Manager London

    London, £40000 to £50000 per annum

    Job Description: An exciting opportunity has just arisen for an Account Manager, the role holder will be responsible for the management of O2 / Telefonica in the UK with emphasis on developing and growing the services that BT Wholesale & Ventures provide to support their Mobile Network as well supporting their B2B business serving UK enterprise businesses.

    O2 are one of BT’s largest accounts and consume a wide range of bespoke and complex managed services to support a rapidly changing technology environment and the growth of 4G to 5G.

    You will be responsible for the development of sales in an established account and market sector. The role holder will maintain successful and sustainable business relationships with the client to contribute to the profitable growth of BTW&V’s top line revenue and EBITDA through creating solutions for the customer using the whole of BT W&V’s product capabilities. The role holder negotiates at a high level, but within well-defined limits of delegation.

    August 17, 2017 02:50:48

  • Customer Service Advisor East Midlands

    East Midlands, Undisclosed salary

    Job Description: Customer Service Advisors in Nottingham….these roles will sit within our Customer Connections and Help & Support teams, where you will work with the latest technologies and some high profile business customer accounts. You’ll join a winning team in a vibrant atmosphere, dealing with incoming contacts from our business customers who have brought BT services and need advice and help with their order they have or wish to place, move home, have a fault with their service or when they want to make an enquiry about our services.
    Using your natural ability to build rapport with customers, you’ll be curious about our customers business and able to identify opportunities to offer business products and services that will help them, be brave enough to take ownership for problems when they occur and be accountable for providing brilliant service by understanding that each customer is different.

    Working as part of a team, you’ll deal with incoming contacts from our customer and by having a great conversation, you will take ownership and get their issue or manage their order to resolution as quickly as possible. Wherever we can, we aim to always do that with a single contact, getting it right first time. You’ll also be looking for every opportunity to make sure that our customers have the best products and services for their business and asking customers what we can do to help their business grow.

    August 17, 2017 02:46:17

  • Senior HR Business Partner Yorkshire and Humber

    Yorkshire and Humber, £60000 to £75000 per annum

    Job Description: To translate and apply strategic and business targets to HR processes, products, services, outcomes and consequences, and to develop policies in several of the following areas: Resourcing, labour relations, compensation & benefits, employee services, people strategies, organisation design, organisation/productivity efficiency and effectiveness, talent & executive management development, employee relations, trade union relations and negotiations, consultation for terms and conditions, employment legislation, industrial tribunals, works councils, employee communications, managing the salary review process, research into market data, managing job evaluation systems, administering of company benefits, employee professional development and outsourcing.
    Partnering with the business unit to understand both the business unit & people challenges, work together to turn these into solutions within a relevant people plan which is owned by the business unit and supported by HR.
    Actively involved in shaping, influencing and delivery of the strategic workforce plan for the business unit to meet business needs. Supporting the fulfilment of the plan to influence key hires, succession planning, TLR underpinning and future skills mapping.
    Accountable for maintaining good employee relations and driving up employee advocacy.
    Building business insight which will drive the people plan and business decisions.
    Provide strategic advice, guidance and recommendations to line managers to influence organisational health and performance. You'll influence and impact things such as culture, leadership style, engagement, organisational health and organisational structure.
    You'll coach the business as appropriate ensuring that the new HR operating model is utilised by the business.
    You'll coach the business on policy and process issues where appropriate as part of key change programmes and projects.
    Responsible for supporting your HR colleagues and building the capability of the HR team.
    Accountable for delivering large-scale operational projects and sustained organisational change.
    To manage and develop a team of professional and support staff.

    Renowned for creating sustainable performance and health through their personal leadership and ability to coach senior leaders and teams
    A team player, adept at holding others to account through a challenging and supportive leadership style, whilst consistently delivering on their own commitments
    Able to cut through barriers (perceived or real) to bring real clarity and focus to delivering on our people agenda
    An experienced senior HR leader with prior experience of delivering significant people changes in a large, complex, multi-disciplined, geographically dispersed engineering / field organisations.

    August 17, 2017 02:41:08

  • Group Compliance Manager London

    London, Undisclosed salary

    Job Description: Working to protect our valuable brand, Vodafone’s Group Legal function encompasses our Legal Commercial, Corporate, Risk & Compliance, Litigation and Volume Contracts (Technology& Procurement) departments. Joining us as a Group Compliance manager you can be part of our empowering legal function.

    Manage and enhance the global policy compliance programme in Vodafone. Reporting to the Group Senior Compliance Manager, the Group Compliance Manager role will focus on policy governance, monitoring of high risk policies and the learning and awareness programme.

    Be a self-starter with a ‘can-do attitude’ and an appreciation for change management in a global environment. The Compliance Manager will have a strong risk and controls skill set combined with excellent communication and behavioural change experience in order to effectively implement a world-class compliance programme within Vodafone.

    Will have both regional responsibilities (i.e. key contact for a number of Local Markets to drive engagement and implementation) as well as policy responsibilities (i.e. responsibility for specific high-risk policies and engaging with Group Policy Champions and their teams to understand compliance status).

    Key Accountabilities:

    •Provide support in relation to development, implementation and monitoring of key compliance policies and controls.

    •Provision of strategic, specialist compliance advice and best practice on compliance to Group Policy Champions and Local Markets

    •Preparing regular reporting for senior stakeholders (Policy & Compliance Committee, Exco, Audit & Risk Committee and Policy Champions) in line with agreed deadlines

    •Apply strong project management and organisation skills to manage complex, global compliance projects with multiple stakeholders. E.g Culture measurement project, Global policy portal implementation, Compliance officer development programme.

    Support the global “Doing what’s right” learning and awareness programme covering the key areas within the Code of Conduct.

    August 17, 2017 02:32:51

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