Learning and Development Facilitator

The Global Travel Group
11 December 2017
08 January 2018
North West England
Job Roles
Training, Travel,
Full Time
Contract Type
Undisclosed salary

Job Detail

The Global Travel Group has been inspiring people to run their own travel businesses since 1992 and now has over 350 members. As a member, travel agency businesses benefit from Global Travel Group’s licences and buying power as well as on-going support from the support teams based at our Head Office in Sandycroft, just outside Chester.

We are now recruiting for a Learning & Development Facilitator to join the team at our Head Office. In this role, you will support and assist the Learning and Development Manager to maximize the performance of the Learning and Development Centre, through the design and delivery of effective training.

Hours: Full time, 38.75 hours per week (8.45am-5.30pm)

Key Tasks

- Oversee the daily organisation of the L&D Centre, including the management of training course schedules and training room bookings
- Ensure effective administration, delivery and evaluation of courses to member agents
- Design, implement and deliver ad hoc training courses for different audience groups
- Review and develop all courses and training material to ensure best practice and efficiency aligned to business strategy.
- Communicate with and support developmental departments in the planning, development and launch of new projects and enhancements
- Keep up to date with technology enhancements and developments and deliver courses and develop training materials accordingly
- Keep up to date with company and industry changes and communicate to relevant parties.
- Liaise with other departments and managers to improve and maintain accuracy of materials and/or to provide developmental training.
- Undertake additional duties, projects and offsite training that may from time to time be required.
- Work independently to seek out and bring new ideas for the L&D department to enhance learning outcomes and the learning experience.
- Assume manager’s role and responsibilities in L&D Manager’s absence.

Experience and Professional Competence

Skills required:

- Travel industry background – ideally travel sales experience
- Ability to proactively identify learning needs and implement solutions
- Demonstrates a passion to learn and a desire to impart knowledge to others
- Strong organisation and planning skills
- Ability to adapt communication style to suit different audiences
- Excellent written and verbal communication
- Relationship building
- Motivation for self development and CPD
- Creativity to continuously review and refresh courses and supporting materials
- Customer focussed