Customer Service Executive

The Global Travel Group
05 December 2017
31 December 2017
North West England
Job Roles
Admin, Secretarial & PA, Customer Service, Sales, Travel,
Full Time
Contract Type
Undisclosed salary

Job Detail

The Global Travel Group has been inspiring people to run their own travel businesses since 1992 and now has over 350 members. As a member travel agency businesses benefit from Global Travel Group’s licences and buying power as well as on-going support from the support teams based at our Head Office in Sandycroft, just outside Chester.

We are now recruiting for a Customer Service Executive, based in Sandycroft (Deeside). To offer and provide operational support to Stella Travel Services bookings affected by an in resort query or an administrative change in line with business timescales and best practice

Job Accountabilities:

Pre Travel Tasks
•Action over bookings notifications and acceptances
•Action agent/supplier/colleague enquiries efficiently
•Update the in-house system with any land/building works or changes to transfers (errata)

Post Travel Tasks
•Investigate and offer solutions to all on resort enquiries received from Stella Travel Services clients

•Delivery first class customer service
•Investigate all involuntary changes made by Suppliers and ensure information is correct
•Communicate clearly, effectively and consistently with all internal and external partners

•Follow business guidelines/processes to protect revenue and customer/agent experience
•Suggest improvements to business systems and processes
•Identify and resolve any future risk to Stella Travel Services clients
•Following business timescales and departmental process

Experience and Professional Competence

Skills required:

•Previous experience Customer Service or Complaints handling experience
•Previous experience call centre experience
•Strong written and verbal communication skills
•Good understanding of operational processes
•Keen eye for detail
•Positive, confident and enthusiastic
•Travel Experience (advantageous)
•PC literate