Customer Support Executive

Company
Travel Republic
Posted
07 June 2018
Closes
29 June 2018
Location
London
Sector
Travel
Job Roles
Admin/Secretarial & PA, Consulting, Customer Services, Medical/Pharmaceutical/Scientific, Construction, Property & Estate Agents
Hours
Full Time
Contract Type
Permanent
Salary
Undisclosed salary

Job Detail

Travel Republic allows customers to tailor make the perfect holiday. Our customers can choose their ideal hotel, flights, transfers, plus any other travel arrangements they may need, and create something truly special. Something just right.
As one of the most well-established online travel agents in Europe, with over two million holidaymakers booking annually with us, we take pride in helping our customers book their holidays. It

Experience and Professional Competence

Skills required:

Qualifications, Skills & Experience

- Someone who really understands the importance of customer experience and exceeding our customer’s expectations.
- Thrives on a busy customer service and sales environment, self-motivated to achieve performance & business targets.
- Someone who wants to keep developing and able to take accountability for their own learning.
- A brilliant communicator (both verbal & written) and relationship builder.
- The ability to really listen to the customer, quickly identify their needs and think ahead to anticipate them.
- Excellent attention to detail and understands the impact of errors on the business and customer.
- An expert in areas they have visited and can share that knowledge with our customers and colleagues.
- Travel Customer Service experience beneficial but not essential.
- IT literate and quick to learn.
- Flexibility to work shifts, including evenings, weekends and bank holidays
- Travel & tourism qualification - desirable
- A passion for travel - especially Dubai, the Middle East and our other destinations
Our office is based in Kingston-upon-Thames, just 5 minutes’ walk from Norbiton Station or 10-15 minutes from Kingston station offering good transport links from the Greater London area.
Our employees enjoy many benefits including life assurance, pension scheme, travel discounts, industry/social events, and discounted gym membership.