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Stella Travel

Company Overview.

Selling long-haul travel, and package holiday options at great prices, the tour operator and retail arms of Stella Travel Services UK deliver mutually beneficial commercial partnerships for travel agents and suppliers to the hospitality industry.

The direct-sell online travel businesses provide simple booking engines for travellers who choose to buy via the internet. In addition, the franchise network is a robust platform for independent travel agents to ensure access to the buying power and commercial terms of a global brand, and grow their individual business.


Glendale House,

Glendale Avenue,


Deeside CH5 2DL

Stella Travel Jobs

Complaints Handler

2 months ago

Stella Travel – North West England

Stella Travel owned by dnata Travel, part of the Emirates Group. We are now recruiting a Complaints Handler, based in Sandycroft, Deeside. You will manage all customer and agent related complaints received by Triton Rooms. Meet agreed business timescales are coordinated and executed efficiently. Shift pattern requirement, 38.75 hours per week between 08:00-20:00 Monday - Friday and 09:00 – 18:00 Saturday - Sunday. Key Tasks: •Assess complaints accurately and effectively •Communicate professionally with travel agents, customers and third parties •Have specific responsibility for managing and resolving complaint, escalation issues from customers •Upon receipt of correspondence ensure written acknowledgements are sent in a timely manner •Ensure complaints are dealt with during the specified timescales •Accurately record any mention of personal injury in complaints and record and send to insurers •Accurately record all statistical information as requested by Operations Manager •Suggest and oversee improvements to complaints processes and systems

March 20, 2018 01:14:11

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