Gold Medal Travel – North West England
Gold Medal Travel is an award winning tour-operator with over 40 years’ experience in tailor-making holidays to worldwide destinations. We offer scheduled flights with the world’s leading airlines, thousands of worldwide hotels, car hire, campervans and many other exciting products around the world. We are now recruiting a Product Loader based in Preston. You will be responsible for inputting and maintaining accurate and relevant data onto Gold Medal selling systems, meeting deadlines and KPI’s and ensure SLA’s are met. Provide support to internal users, ensuring high quality customer service at all times. Take responsibility for minimising loss and correcting errors, ensure errors are not repeated. Share ideas and best practise with other data loading colleagues. Carry out audit checks as required. Hours: You will be required to work 5 days over 7, Monday – Saturday (1 Saturday in every 2 month). - Load data for specific products and destinations to ensure quality guidelines are adhered to, and standards and procedures followed accurately. - Meet SLA’s, deadlines and targets set by the Team Manager, taking personal pride in achieving success rates and improving personal performance. - Manages changes to both accommodation & auxiliary contracts, understands the impact on the business and to the customer, take necessary action to meet quality standards. - Work to achieve brochure deadlines, communicates progress regularly to the relevant product department colleagues. - Carry out integrity checks of all loading documents, ensures highest levels of accuracy is maintained. - Identifies issues and escalates to the relevant colleague. Work to resolve issues, and pass on knowledge and resolution to other colleagues in the team - Supports business changes to auxiliary services. - Checks and clears daily auditing findings. Actions discounts and offers to support business trading in line with stringent procedures and ensure any errors are rectified and escalated as necessary. - Works with colleagues to achieve the department target for reducing loading errors and associated losses. - Attends the relevant development events for self improvement and progression. Is adaptable to business and procedural changes. - Helps to train and coach newer members of the team, offers them guidance and advice. - Communicates with internal customers and responds to emails and calls with accurate advice. - Provides information, trends and statistics as required by the Team Manager. - Communicates effectively in meetings, making a contribution to problem solving and sharing ideas and best practise.
April 6, 2018 07:07:57