Industry

Travel

Size

1,000+ employees

Revenue

-

Dnata

In 1959, dnata was a small ground-handling operation with just five staff members. Today, we’re the fourth largest combined air services provider in the world with over 23,000 employees across five continents and 38 countries.

Our expertise in ground handling, cargo, travel, and flight catering has earned us numerous awards and the admiration of the industry.

Ground handling

Our ground crews thrive in some of the world’s busiest airports. The UAE, Pakistan, Singapore, China, the United Kingdom, Australia, the Philippines, Switzerland and Iraq all benefit from our ground-handling expertise. Every day, we’ll help over 255,000 passengers continue safely on their journey.

Cargo

Our cargo operation spans three continents. A combination of modern facilities, advanced computer-based process systems and cargo experts, handling over 1.6 million tonnes of cargo annually, ensures customer satisfaction in every location.

Travel

As the fourth largest travel management company in the world, we manage everything from business and incentive travel and worldwide tour operations – covering leisure, sports and active holidays—through to hotel sales and marketing representation, offshore and marine services, and government and corporate services. With Travel Republic, and Gold Medal Travel Group, our expertise reaches far beyond the over 200 retail outlets we operate.

Catering

We bring quality you can taste to passengers flying through 61 airports across 12 countries, sending over 41 million meals into the sky each year.

With dnata in Italy and Singapore, Alpha Flight Group in the UK, USA, Europe and Australia, dnata Newrest in South Africa and En Route in the UK, USA and Dubai our catering offering is truly global.

Dnata Companies House Information

 

Location

The Trident Centre,
Port Way,
Preston,
PR2 2QG

T: 020 8754 1066

E: hr@dnata.co.uk

Dnata Jobs

Performance Marketing Executive

2 months ago

Dnata – London

dnata Travel, part of the Emirates Group, includes the brands of Gold Medal, Travel 2, Netflights, Travelbag, Travel Republic, Global Travel Group and Sunmaster. These brands are based at offices across the UK including London, Kingston-upon-Thames, Chester, Preston, Halifax and Glasgow. We are now recruiting for Performance Marketing Executive, based at our offices in Kingston upon Thames. Your key responsibility is assisting the Senior Paid Performance Marketing Manager and Senior Performance Marketing Executive with the growth of dnatatravel.com and Emirates Holidays online marketing activity. Support with the implementation of new keywords and optimisation strategies. Run weekly, monthly and ad hoc reports for internal stakeholders Job Accountabilities - Performance Marketing Channels - Implementation of PPC, Meta and Re-targeting channels, optimising activity to drive profitable growth. Work closely with the Senior Performance Marketing Manager for guidance and expert insight. - Help to ensure budget allocation and rate of spend is aligned to agreed strategies - Regular (daily, weekly) reporting on campaign performance and assist with in-depth analysis for relevant stakeholders if requested - Reporting on campaign performance and carrying out in-depth analysis. Providing and implementing recommendations based on observations/direction from line manager -Set up of new PPC campaigns as required and ongoing development of the accounts to improve performance -Ensure quality checks are carried out on marketing activity to ensure accuracy and consistency with the website - Identifying keyword growth opportunities and ensuring adequate visibility on the existing keyword set - Search query analysis to identify new keywords and potential negatives -Extension set up and optimisation. -Quality assurance checks on changes made, such as large scale bid changes or testing of new product inventory. - Ensure that all changes are in line with the strategic business objectives. - Excellent quality assurance on all changes made (i.e. bid changes, new product inventory etc.) before go live to mitigate errors. Seek support from Head of Performance and team IT Developers to ensure/check SQL queries and implementation of changes on in-house tool are all correct. - Keep a log of all key changes /updates – as shared by the team - Maintaining a structured copy performance monitoring and testing matrix

February 15, 2018 04:47:50

Travel Sales Consultant

2 months ago

Dnata – North West England

dnata travel Europe, part of the Emirates Group is recruiting for Travel Sales Consultants for its award winning brand of Gold Medal Travel based in Preston. We are looking for highly motivated, enthusiastic and determined people with a genuine passion for travel and a desire to succeed in sales. You don’t need to have first-hand experience in sales but you must have the ability to sell and the will to win. Ideally you will have studied travel and tourism (but this isn't essential), be IT literate and have some customer service experience. Hours: 40 hours per week, 5 days over 7, between 9am and 10pm Proposed Start Dates: 3rd April and 30th April 2018 Job Accountabilities Answer calls in professional manner within agreed timescales and KPIS Provide excellent customer service at all times Maximise sales at every opportunity to enhance a customer’s holiday Make reservations accurately on the GDS and in-house systems Meet and exceed sales targets We also welcome applications from anyone with previous travel industry experience. Our office is based in Preston, Lancashire commutable from most of the North West either by car or public transport. We are just 15 minutes’ walk from Preston station or a 5-minute bus journey. In the UK, our other brands also include Travel Republic, Sunmaster, the Global Travel Group, Travel 2 and Travelbag. In this role we offer many benefits including uncapped commission schemes, sales incentives, a company pension scheme, life assurance, travel discounts, industry/social events and a child care voucher scheme, break out area with pool table, on-site bistro, free car parking.

February 21, 2018 01:50:35

Head of Customer Service - UK Operations

1 month ago

Dnata – North West England

dnata Travel, part of the Emirates Group, includes the brands of Gold Medal, Travel 2, Netflights, Travelbag, Travel Republic, Global Travel Group and Sunmaster. These brands are based at offices across the UK including London, Kingston-upon-Thames, Chester, Preston, Halifax and Glasgow. We are now recruiting for a Head of Customer Service to be responsible for the strategic and operational Post Sale Service delivery for the Gold Medal, Travel2, Travelbag and Netflights businesses. Ensuring an exceptional customer experience is being delivered across all existing Customer Service teams via phone, e-mail, chat, written and Social Media channels. Close liaison with the operational & business leads across the brands to promote synergies and share best practices. Successfully maintain agreed business service levels ensuring a seamless customer journey. Leadership of a multiple-site team of ~90 FTE

March 20, 2018 02:22:29

Head of Fulfilment - UK Operations

1 month ago

Dnata – North West England

dnata Travel, part of the Emirates Group, includes the brands of Gold Medal, Travel 2, Netflights, Travelbag, Travel Republic, Global Travel Group and Sunmaster. These brands are based at offices across the UK including London, Kingston-upon-Thames, Chester, Preston, Halifax and Glasgow. We are now recruiting for a Head of Fulfilment to be responsible for the strategic & operational delivery of all Fulfilment & Back-Office functions of the Gold Medal, Travel2, Travelbag and Netflights businesses. Ensuring an exceptional customer experience is being delivered across all existing Flight, Ground & Document Production functions. Working with the operational teams in Yalago, Aviation & dnata Travel to promote synergies and share best practices. Successfully maintain agreed business service levels ensuring a seamless customer journey. Leadership of a multiple-site team of ~85 FTE.

March 20, 2018 02:24:58

Head of Customer Relations - UK Operations

1 month ago

Dnata – North West England

dnata Travel, part of the Emirates Group, includes the brands of Gold Medal, Travel 2, Netflights, Travelbag, Travel Republic, Global Travel Group and Sunmaster. These brands are based at offices across the UK including London, Kingston-upon-Thames, Chester, Preston, Halifax and Glasgow. We are now recruiting for a Head of Customer Relations to be responsible for developing & driving the Strategic & Operational complaint and issue resolution function of all aspects of the Gold Medal, Travel2, Travelbag and Netflights businesses. Ensuring an exceptional customer experience is being delivered across all UK brands. Close liaison with the operational & Sales leads across the brands, Global Customer Experience Director, as well as having strong working relationships with all brand leads and divisions so as to drive down customers disruption, identify and resolve root cause and assist the brands in developing customer strategies to reduce customer conflict and improving the overall experience. Successfully maintain agreed business service levels and adhere to UK travel rules and regulations. Leadership of a multiple-site team of ~45 FTE (expected to grow in the next few months).

March 20, 2018 02:27:57

Digital Marketing Manager

2 days ago

Dnata – North West England

dnata Travel, part of the Emirates Group, includes the brands of Gold Medal, Travel 2, Netflights, Travelbag, Travel Republic, Global Travel Group and Sunmaster. These brands are based at offices across the UK including London, Kingston-upon-Thames, Chester, Preston, Halifax and Glasgow. We are now recruiting for a Digital Manager to be the business owner for the digital platforms, you’ll be responsible for maintaining, improving and optimising our B2B websites (Gold Medal and Travel 2) to enhance functionality and optimise traffic. You’ll lead the digital & website strategy for Gold Medal & Travel2 through the delivery of a range of in-demand products and services for trade partners via online channels and together with the Tech Product Leadership team, you’ll define the vision & strategy for the website and 3rd party API’s.

April 18, 2018 12:55:51

Advanced Options

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