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  • Customer Service Advisor Wales

    Wales, £15500 to £15500 per annum

    Job Description: The Global Travel Group, owned by dnata Travel, part of the Emirates Group is now recruiting for a Customer Service Advisor

    This is a fantastic opportunity to work for a global company with a reputation of providing excellent customer service to their internal and external clients. We are looking for a passionate and caring new team member who can thrive in a pressured and fast pace environment. The successful candidate will offer excellent communication & organisational skills and will be responsible for servicing our clients to company standards, understanding clients booking needs and providing appropriate solutions for pre-travel and in resort problems and queries.

    Hours: 38.75 hours per week over 5 days between 08:00-18:30 Mon-Fri and 09:00 – 18:00 Sat-Sun.


    Ensuring all customers’ enquiries are dealt with in a timely and professional manner
    Dealing with queries by Telephone and Email
    Administer change requests received from customers and travel agents before and during travel
    Taking payments from customers
    Checking reservations to ensure correctly booked
    Creating and amending reservations
    Checking and booking tour reservations
    Requesting rates when a hotel is sold out
    Accurately recording all communication between internal and external contacts
    Investigating all involuntary changes made by suppliers and ensures information is correct
    Adhering to all business SLA’s
    Building and maintaining business relationships for internal and external consumers.
    Processing daily administrative tasks

    August 18, 2017 10:02:47

  • Finance Manager London

    London, £60000 to £65000 per annum

    Job Description: Financial stewardship and accountability for a cost base of circa £60m per annum plus significant cost transformation opportunity
    Develops and influences financial and business strategy of the Engineering Unit

    Finance project lead for Engineering on key projects such as new product launches
    Ensures financial control and tight governance whilst representing finance in all unit decision-making
    Ownership of the risks and opportunities within the unit, ensuring the financial implications of this are well understood within Engineering and the wider Customer Care organisation
    Oversees business cases with an impact on Engineering
    Identifies new opportunities in the Unit and sees through to fruition
    Understands and challenges volume forecasts
    Works with the central Customer Care Finance MI team to ensure the unit receives all financial information required on a timely and regular basis
    Provides insightful commentary and explanation of financial performance to support month and quarter-end reporting – able to explain succinctly the relationship between Volumes and the associated financials
    Project manages the construction of budgets and forecasts ensuring the Engineering financials are challenged and meet the needs of the wider business
    Participates in procurement processes and BAU reviews with 3rd party providers both in the UK and overseas.
    Proactive contributor to transformation of the Engineering unit ensuring that information pertaining to the key focus areas for the unit is distributed on a timely basis and drives effective change
    Relationship building and stakeholder management – Work closely with and influence senior business management to facilitate quality financial decisions which help drive better Customer experience and reduce the Engineering cost base

    August 17, 2017 02:54:49

  • Account Manager London

    London, £40000 to £50000 per annum

    Job Description: An exciting opportunity has just arisen for an Account Manager, the role holder will be responsible for the management of O2 / Telefonica in the UK with emphasis on developing and growing the services that BT Wholesale & Ventures provide to support their Mobile Network as well supporting their B2B business serving UK enterprise businesses.

    O2 are one of BT’s largest accounts and consume a wide range of bespoke and complex managed services to support a rapidly changing technology environment and the growth of 4G to 5G.

    You will be responsible for the development of sales in an established account and market sector. The role holder will maintain successful and sustainable business relationships with the client to contribute to the profitable growth of BTW&V’s top line revenue and EBITDA through creating solutions for the customer using the whole of BT W&V’s product capabilities. The role holder negotiates at a high level, but within well-defined limits of delegation.

    August 17, 2017 02:50:48

  • Customer Service Advisor East Midlands

    East Midlands, Undisclosed salary

    Job Description: Customer Service Advisors in Nottingham….these roles will sit within our Customer Connections and Help & Support teams, where you will work with the latest technologies and some high profile business customer accounts. You’ll join a winning team in a vibrant atmosphere, dealing with incoming contacts from our business customers who have brought BT services and need advice and help with their order they have or wish to place, move home, have a fault with their service or when they want to make an enquiry about our services.
    Using your natural ability to build rapport with customers, you’ll be curious about our customers business and able to identify opportunities to offer business products and services that will help them, be brave enough to take ownership for problems when they occur and be accountable for providing brilliant service by understanding that each customer is different.

    Working as part of a team, you’ll deal with incoming contacts from our customer and by having a great conversation, you will take ownership and get their issue or manage their order to resolution as quickly as possible. Wherever we can, we aim to always do that with a single contact, getting it right first time. You’ll also be looking for every opportunity to make sure that our customers have the best products and services for their business and asking customers what we can do to help their business grow.

    August 17, 2017 02:46:17

  • Senior HR Business Partner Yorkshire and Humber

    Yorkshire and Humber, £60000 to £75000 per annum

    Job Description: To translate and apply strategic and business targets to HR processes, products, services, outcomes and consequences, and to develop policies in several of the following areas: Resourcing, labour relations, compensation & benefits, employee services, people strategies, organisation design, organisation/productivity efficiency and effectiveness, talent & executive management development, employee relations, trade union relations and negotiations, consultation for terms and conditions, employment legislation, industrial tribunals, works councils, employee communications, managing the salary review process, research into market data, managing job evaluation systems, administering of company benefits, employee professional development and outsourcing.
    Partnering with the business unit to understand both the business unit & people challenges, work together to turn these into solutions within a relevant people plan which is owned by the business unit and supported by HR.
    Actively involved in shaping, influencing and delivery of the strategic workforce plan for the business unit to meet business needs. Supporting the fulfilment of the plan to influence key hires, succession planning, TLR underpinning and future skills mapping.
    Accountable for maintaining good employee relations and driving up employee advocacy.
    Building business insight which will drive the people plan and business decisions.
    Provide strategic advice, guidance and recommendations to line managers to influence organisational health and performance. You'll influence and impact things such as culture, leadership style, engagement, organisational health and organisational structure.
    You'll coach the business as appropriate ensuring that the new HR operating model is utilised by the business.
    You'll coach the business on policy and process issues where appropriate as part of key change programmes and projects.
    Responsible for supporting your HR colleagues and building the capability of the HR team.
    Accountable for delivering large-scale operational projects and sustained organisational change.
    To manage and develop a team of professional and support staff.

    Renowned for creating sustainable performance and health through their personal leadership and ability to coach senior leaders and teams
    A team player, adept at holding others to account through a challenging and supportive leadership style, whilst consistently delivering on their own commitments
    Able to cut through barriers (perceived or real) to bring real clarity and focus to delivering on our people agenda
    An experienced senior HR leader with prior experience of delivering significant people changes in a large, complex, multi-disciplined, geographically dispersed engineering / field organisations.

    August 17, 2017 02:41:08

  • Group Compliance Manager London

    London, Undisclosed salary

    Job Description: Working to protect our valuable brand, Vodafone’s Group Legal function encompasses our Legal Commercial, Corporate, Risk & Compliance, Litigation and Volume Contracts (Technology& Procurement) departments. Joining us as a Group Compliance manager you can be part of our empowering legal function.

    Manage and enhance the global policy compliance programme in Vodafone. Reporting to the Group Senior Compliance Manager, the Group Compliance Manager role will focus on policy governance, monitoring of high risk policies and the learning and awareness programme.

    Be a self-starter with a ‘can-do attitude’ and an appreciation for change management in a global environment. The Compliance Manager will have a strong risk and controls skill set combined with excellent communication and behavioural change experience in order to effectively implement a world-class compliance programme within Vodafone.

    Will have both regional responsibilities (i.e. key contact for a number of Local Markets to drive engagement and implementation) as well as policy responsibilities (i.e. responsibility for specific high-risk policies and engaging with Group Policy Champions and their teams to understand compliance status).

    Key Accountabilities:

    •Provide support in relation to development, implementation and monitoring of key compliance policies and controls.

    •Provision of strategic, specialist compliance advice and best practice on compliance to Group Policy Champions and Local Markets

    •Preparing regular reporting for senior stakeholders (Policy & Compliance Committee, Exco, Audit & Risk Committee and Policy Champions) in line with agreed deadlines

    •Apply strong project management and organisation skills to manage complex, global compliance projects with multiple stakeholders. E.g Culture measurement project, Global policy portal implementation, Compliance officer development programme.

    Support the global “Doing what’s right” learning and awareness programme covering the key areas within the Code of Conduct.

    August 17, 2017 02:32:51

  • Programme Manager London

    London, Undisclosed salary

    Job Description: The programme manager is responsible for leading large customer facing programmes across multiple domains on behalf of Vodafone for our Enterprise Customers, leading complex multi-party teams, taking responsibility at board level, their peer within the customer organisation will generally be programme manager with direct reporting into CTO, CIO level.

    The programme manager will have day to day accountability for a budget which is generally >£3million annual order value, with direct line management up to 12, matrix management to approx. 80

    Key accountabilities and decision ownership.

    Vision, Planning and Control:
    Communicates the High Level Vision for the programme and the customers desired future state. Designs the delivery capability to deliver the programme.
    Creates a detailed programme plan, using Transformational Flows, including all the activities that the business need to do to prepare for new technical or business components identifying the projects within the Programme plan.
    Manage and control the performance of the programme plan. Identify and embed measurable programme outcomes & critical success factors into the programme plan
    Plan & Manage the people utilisation, including recruitment, competency profiles and development for duration of the engagement on the programme.

    Organisation & Leadership:
    Clarifies the skills requirements of a programme and builds a team capable of managing the programme, whilst managing the team in the successful delivery of the programme.
    Manages project planning and resourcing processes, balancing priorities
    Key influences within the customer environment during the lifecycle of the programme initiate and influence relationships with and between key stakeholders, external and internal to the programme.
    Support effective business change by building relationships with and between senior strategists, planners, designers, operations business partners and business change managers

    Quality Assurance and Reporting:
    Ensures quality assurance standards are applied across the programme & project work streams.
    Ensure suitable Programme & Project Status Reporting mechanisms are put in place for projects and work streams within the Programme.
    Ensure timely and accurate reporting, covering aspects (Budget, Timelines and Quality) of scope, outcomes and performance against agreed critical success factors, KPIs and benefits tracking.

    Risk, Issue and Change Management:
    Defines the programme Risk & Change strategy. Maintaining regular risk management and mitigation planning, ensuring all stakeholders are fully informed of risks and potential impacts.
    Maintain effective change management process

    Financial Management – Benefits, Commercial, Partner & 3rd Party Management
    Ensure that strategic outcomes expected by the programme are aligned to benefits realisation plan, and that benefits tracking process is in place and managed effectively.
    In the event of programme scope changes materialising ensure that financial and investment plans are reviewed and adjusted accordingly
    Maintain the business case for funding the programme and confirm the continuing business viability of the programme at regular intervals
    Be accountable for managing, forecasting and reporting on all programme related budget and expenditure.

    August 17, 2017 02:27:04

  • Communications Manager London

    London, Undisclosed salary

    Job Description: Our HR functions enable the organisation to maximise the contribution of people to the delivery of our goals. The HR function encompasses a variety of aspects including Learning and Development, Talent Management, Diversity and Equality, Organisational Development, Change Management, Policy, Recruitment and Employee Relations. Joining as Communications Manager do you want to be a key part of driving our people agenda?

    The role will develop, deliver and measure the effectiveness of internal communication so we can connect real-time, provide topical communications and link our employees to the information they need and want to know.

    Key Responsibilities:
    Identify, create and deliver inspiring and engaging content for our employees to support our strategy and our brand

    Monitorand measure the effectiveness of communications through digital analytics, surveys, and other key performance indicators

    Build and maintain excellent relationships throughout the organisation and have the ability to drive and implement multiple projects at the same time

    Support Senior InternalCommunications Manager in the planning and delivery of major corporate announcements, launches, events and key channels for Group Technology and Group Commercial functions

    August 17, 2017 02:22:22

  • HR Business Partner London

    London, Undisclosed salary

    Job Description: Our HR functions enable the organisation to maximise the contribution of people to the delivery of our goals. The HR function encompasses a variety of aspects including Learning and Development, Talent Management, Diversity and Equality, Organisational Development, Change Management, Policy, Recruitment and Employee Relations. Joining as HR Busines Partner do you want to be a key part of driving our people agenda?

    As a member of the VSS (Vodafone Shared services) HR leadership team, this role will work closely with business leaders to influence and steer People strategy and strategy implementation, shape and drive the HR agenda in support of the functional areas’ strategic objectives and lead, define & execute the HR Business Partner support to the Central Functional areas. Key focus on organisational effectiveness, talent management and building leadership capabilities
    The Functional area consists of CDU, Enterprise and other central VSS teams (like Finance, Security, Legal). The role will work in close collaboration with the local team to support the VSS functional areas in the centres.
    Key Responsibilities:
    Supports business leaders in defining, developing and executing global and local people plans that support the achievement of the business strategy.
    Ensures that People plans are integrated with wider HR strategy, policies & priorities.
    Accountable for the delivery of the annual people calendar activities within for CDU, leveraging the local VSSC teams
    Translates and supports the delivery of the business area’s Talent strategy. Drives pipeline of diverse future leaders and accelerates high potential development while driving the Diversity & Inclusion agenda
    Continually challenges the business, instigating and managing transformation projects that improve organisation, team and individual effectiveness including organisational effectiveness & design, organisation capability & talent management.
    Provides feedback and coaching to the business area’s leadership team, and ensures all leaders & people managers are equipped to drive employee engagement
    Advocates & supports the use of the HR operating model, acting as role model and facilitator to ensure business areas adhere to, and HR deliver to agreed service.
    Proactively manages the HR Business Partner supplier interfaces to ensure a seamless customer experience.

    August 17, 2017 02:19:17

  • Customer Service Advisor North West England

    North West England, Undisclosed salary

    Job Description:
    Do you love to solve issues and share your knowledge? At Vodafone, industry leading products come supported by best in class Advisers. Trustworthy troubleshooting, skilled triage and incident management are just part of the equation — we want our customers to be happy with every interaction they have with us.

    As a Customer Service Advisor, you will promote and demonstrate all our values, striving to provide first contact delight for all Vodafone business customers. Acting in the long term interest of our brand and its customers, you will embrace our ‘customer obsessed’ vision, enabling Vodafone to continue provide an excellent support service, with fantastic fix rates across a variety of Vodafone products and services.

    Key Responsibilities include:
    Effective Incident Management – ownership and driving resolution of incidents and first point of contact resolution of faults and requests
    Accountable for proactive and reactive customer communication throughout the life of the incident providing timely, relevant and useful input in line with client agreed SLAs
    Validate, repair, track and drive all tickets in line with agreed quality measures
    Continuous Service Improvement – identification of opportunities within the operation to reduce process and support gaps. Improve customer experience, reduce escalation and improve client NPS
    Working collaboratively within the Service Desk environment and across support functions and various suppliers

    August 17, 2017 02:15:09

Reviews of the week

Great environment, Poor pay

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Nice working environment

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Good fun!

Current employee

Managers could be more supportive

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Current employee