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  • International Cruise Sales Consultant South East England

    South East England, Undisclosed salary

    Job Description: Due to our recent, and ongoing, phenomenal growth we're looking for International cruise holiday sales consultants who offer excellent customer service and excel in a busy sales environment.

    Our team is expertly supported by an experienced after-sales team to allow the sales team to focus solely on taking hot enquiries as quickly and effectively as possible.

    Summary of the role:

    To sell worldwide cruises to new and existing customers, maximising opportunities to up sell products and providing first class customer service through excellent cruise line, ship and destination knowledge. Inbound calls only.

    Key responsibilities:

    - Achieve daily revenue and monthly commission targets (as agreed) to realise your individual and team targets

    - Have excellent, up to date knowledge of destinations, cruise lines and ships

    - Maintain awareness of latest cruise line and company offers and promotions

    - Meet all agreed conversion, new lead and data capture targets to maximise sales opportunities

    - Maintain call back calendar to ensure all customer call back expectations are met or exceeded and follow/maintain daily lead management report

    - Manage discounts to a minimum and upsell/add value to maximise commission on each booking

    - Follow agreed structure for all calls to ensure control of the call

    - Complete any other tasks required by the department from time to time to cover holidays/sickness

    June 27, 2017 12:15:53

  • International Cruise Sales Consultant London

    London, Undisclosed salary

    Job Description: Due to our recent, and ongoing, phenomenal growth we're looking for International cruise holiday sales consultants who offer excellent customer service and excel in a busy sales environment.

    Our team is expertly supported by an experienced after-sales team to allow the sales team to focus solely on taking hot enquiries as quickly and effectively as possible.

    Summary of the role:

    To sell worldwide cruises to new and existing customers, maximising opportunities to up sell products and providing first class customer service through excellent cruise line, ship and destination knowledge. Inbound calls only.

    Key responsibilities:

    - Achieve daily revenue and monthly commission targets (as agreed) to realise your individual and team targets

    - Have excellent, up to date knowledge of destinations, cruise lines and ships

    - Maintain awareness of latest cruise line and company offers and promotions

    - Meet all agreed conversion, new lead and data capture targets to maximise sales opportunities

    - Maintain call back calendar to ensure all customer call back expectations are met or exceeded and follow/maintain daily lead management report

    - Manage discounts to a minimum and upsell/add value to maximise commission on each booking

    - Follow agreed structure for all calls to ensure control of the call

    - Complete any other tasks required by the department from time to time to cover holidays/sickness

    June 27, 2017 12:14:38

  • Cruise Sales Consultant London

    London, Undisclosed salary

    Job Description: Due to our recent, and ongoing, phenomenal growth we're looking for cruise holiday sales consultants who offer excellent customer service and excel in a busy sales environment.

    Our team is expertly supported by an experienced after-sales team to allow the sales team to focus solely on taking hot enquiries as quickly and effectively as possible.

    Summary of the role:

    To sell worldwide cruises to new and existing customers, maximising opportunities to up sell products and providing first class customer service through excellent cruise line, ship and destination knowledge. Inbound calls only.

    Key responsibilities:
    - Achieve daily revenue and monthly commission targets (as agreed) to realise your individual and team targets
    - Have excellent, up to date knowledge of destinations, cruise lines and ships
    - Maintain awareness of latest cruise line and company offers and promotions
    - Meet all agreed conversion, new lead and data capture targets to maximise sales opportunities
    - Maintain call back calendar to ensure all customer call back expectations are met or exceeded and follow/maintain daily lead management report
    - Manage discounts to a minimum and upsell/add value to maximise commission on each booking
    - Follow agreed structure for all calls to ensure control of the call
    - Complete any other tasks required by the department from time to time to cover holidays/sickness

    June 27, 2017 12:02:52

  • Cruise Sales Consultant South East England

    South East England, Undisclosed salary

    Job Description: Due to our recent, and ongoing, phenomenal growth we're looking for cruise holiday sales consultants who offer excellent customer service and excel in a busy sales environment.

    Our team is expertly supported by an experienced after-sales team to allow the sales team to focus solely on taking hot enquiries as quickly and effectively as possible.

    Summary of the role:

    To sell worldwide cruises to new and existing customers, maximising opportunities to up sell products and providing first class customer service through excellent cruise line, ship and destination knowledge. Inbound calls only.

    Key responsibilities:
    - Achieve daily revenue and monthly commission targets (as agreed) to realise your individual and team targets
    - Have excellent, up to date knowledge of destinations, cruise lines and ships
    - Maintain awareness of latest cruise line and company offers and promotions
    - Meet all agreed conversion, new lead and data capture targets to maximise sales opportunities
    - Maintain call back calendar to ensure all customer call back expectations are met or exceeded and follow/maintain daily lead management report
    - Manage discounts to a minimum and upsell/add value to maximise commission on each booking
    - Follow agreed structure for all calls to ensure control of the call
    - Complete any other tasks required by the department from time to time to cover holidays/sickness

    June 27, 2017 11:58:00

  • Finance Manager South East England

    South East England, Undisclosed salary

    Job Description: Our client is one of the largest and most well-established online travel agents in Europe and have been successfully helping people book their hotels, flights and other travel arrangements. Their commitment to exceptional value for money, extensive range and solid-gold customer service has established us as one of the most visited travel agent websites. They have received the Best Hotel Booking Website, Best Online/ Call Centre Travel Agent and Best Travel Retailer for Customer Service at the British Travel Awards 2015 as well as Best Agent Website award from Travolution three years in a row.

    They are now recruiting a Finance Manager, based in Kingston upon Thames.

    Key Tasks:

    - Manage and develop 2 direct reports, build upon technical knowledge and team leadership skills
    - Undertake key elements of the management accounting, statutory accounting, budgeting and forecasting process, using sound technical principles
    - Provide support to Head of Finance across a range of topical and accounting matters
    - Provide support to wider non Finance team as required
    Manage and monitor quality and effectiveness of Finance team processes

    June 22, 2017 09:35:47

  • Booking Administration Executive South East England

    South East England, Undisclosed salary

    Job Description: Travel Republic is one of the largest and most well-established online travel agents in Europe and have been successfully helping people book their hotels, flights and other travel arrangements. Our commitment to exceptional value for money, extensive range and solid-gold customer service has established us as one of the most visited travel agent websites. We have received the Best Hotel Booking Website, Best Online/ Call Centre Travel Agent and Best Travel Retailer for Customer Service at the British Travel Awards 2015 as well as Best Agent Website award from Travolution three years in a row.

    We are now recruiting for a Booking Administration Executive, based in Kingston upon Thames. Reporting to the Change Control Manager, you will undertake duties across the operational changes areas to deliver timely and accurate responses and actions to in-house and travel provider enforced amendments and in so doing, ensure efficient and professional communication with customers. You will have strong focus on best cost solutions and mitigating exposure to the company through operational changes is an important task.

    June 21, 2017 02:29:34

  • Senior PPC Executive South East England

    South East England, Undisclosed salary

    Job Description: We employ highly-skilled and motivated digital marketing experts to push forward our mission to make our clients world class at digital marketing. Based in sunny Brighton, we deliver for our clients across four continents, and all channels. We offer: Paid Search, Search Engine Marketing, Display, Outreach & PR, Brand Development, Design, Social Media, Content, User Experience, Conversion Rate Optimisation and Design. Unlike many agencies, we work alongside our clients, more as an extension of their businesses than an off-site contributor.

    We’ve worked with big, small, famous, unknown-but-interesting, established, and up-and-coming clients. It's our mission to work with inspiring businesses and work tirelessly to deliver them remarkable results.

    We are very hands on with our clients: so hard work, getting stuck in, and data-driven performance is what we’re all about. Founded by entrepreneurs, nurturing talent and creating fresh opportunities for talented individuals is in our blood. We also want you to be part of our team for years to come, so each of us has a tailored career plan to help build both the agency, and our individual careers.

    This might sound clichéd, but we’re a family. There’s never a dull moment in the addmustard office, whether it’s regular pizza and beer gatherings, or our technical director reading out a daily would you rather.

    We have a few agency benefits:
    • Work with and be trained by industry experts at the forefront of digital marketing channels and platforms
    • Fast-track and tailor your career development with our 3-12 month ‘aim for the stars’ progression scheme
    • Work alongside our fantastic clients, who want tangible and spectacular results
    • Our open office allows us to work fluidly, meaning you’ll get to work across all streams of digital marketing.
    • Our senior management is open, honest and transparent. This means we regularly share our financial, team, and client performance, and other key developments
    • £500 bi-yearly personal training budget
    • Flexi-time – choose your working hours
    • Pension scheme
    • Generous holiday entitlement and flexibility to book it
    • Take the day off on your birthday, on the house
    • Frequent nights out/socials/Friday pizza and beers
    • Ride to work scheme
    • Employee of the month is rewarded with vouchers of their choice

    The Role

    Business is growing and we are looking to expand our SEM team with a Senior PPC Executive to support and report into our Campaign Manager. This is a fantastic opportunity for an enthusiastic and analytical individual looking to pursue their career in paid search in an exciting and fast-paced environment.

    Our ideal candidate will have a minimum of 1 years experience in PPC to hit the ground running, be analytical, a fast learner with a keen interest in digital marketing. The role will enable the candidate to have full integration with our clients and develop their skills across both PPC and Display.

    Tasks & Responsibilities:

    • Support the SEM team to manage and improve PPC campaigns across multiple clients and global markets
    • Daily optimisation and testing of PPC campaigns for continual improvement across Google & Bing
    • Optimising campaigns to specific client KPIs such as CPA or ROI
    • Ensure daily and weekly reporting is completed, distributed and analysed
    • Provide new insights and analysis of performance using various tools and metrics to report back to clients
    • Identify new trends, tools and gaps in the digital marketing space which are insightful to our clients and the business
    • Support the SEM team on Display activity such as Facebook, Instagram and YouTube

    June 21, 2017 10:50:52

  • Sales Team Leader South East England

    South East England, Undisclosed salary

    Job Description: We know our success is driven by our exceptional people. Our Tailormade Destination Executive’s will be part of a brand new and very exciting team at Emirates Holidays, combining their expertise and passion for our more adventurous destinations to carefully piece together incredible holiday experiences, for our customers. All through the process delivering the exceptional service Emirates is renowned for.

    Emirates Holidays is a part of the Emirates Group, within the dnata Travel division which also includes leading UK brands such as Travel Republic, Gold Medal and Travelbag. For career hungry travel enthusiasts, dnata Travel is the place for you.

    We are seeking a strong leader with proven travel industry experience to support the set-up of and lead the operation of our new Tailormade proposition with the accountability for delivering exceptional service & sales results.

    Role Purpose:

    Directly responsible for the line management of a team of Tailormade Destination Executives, you will lead and inspire them to deliver world class service our customers expect and deserve, as well as stretching commercial & contact centre targets.

    As this is a small team and we operate over seven days, you will also be required to be customer facing as well as act as Duty Manager for the whole Sales & Service operation at Emirates Holidays including our Beaches & Operations team.

    Key Tasks:

    - Effectively coach and develop your team to deliver amazing service and sales and continually upskill their destination knowledge to ensure we deliver on our brand promise.
    - Develop clear development and succession plans for the Sales & Service team.
    - Effective performance management in line with customer expectations, sales targets and business processes.
    - Accountable for the achievement of consistently improving contact centre & customer service sensitivities delivered by an emotionally engaged team that inspires and excites our customers.
    - Ensure we have the right people in the right place at the right time to deliver our stretching tailormade destination targets.
    - Consistently review and challenge operational processes to improve colleague & customer engagement and increased sales.
    - Collaborate with the product & purchasing teams as well as ground handlers and hotels to deliver the most exciting holiday experiences and superior customer experience.
    - Be on the front line where required, leading by example and piecing together amazing holiday experiences.

    June 21, 2017 08:52:30

  • Customer Service Team Leader South East England

    South East England, Undisclosed salary

    Job Description: We know our success is driven by our exceptional people. Our Customer Service Manager will combine their expertise and passion to carefully ensure our customers receive a seamless & exceptional service which the Emirates brand is renowned for. We are here to create moments which will last a lifetime.

    Emirates Holidays is a part of the Emirates Group, within the dnata Travel division which also includes leading UK brands such as Travel Republic, Gold Medal and Travel Bag. For career hungry people, dnata Travel is the place for you.

    We believe in being a truly customer and colleague centric business. We expect our Customer Service team leader to really understand our holidays, so you’ll get the chance to visit some wonderful destinations. These trips can be hard work, but you’ll see some amazing things and enjoy really unique experiences. Our office in Kingston upon Thames is focussed and results driven, but lots of fun. Full of like minded people who want to share knowledge and spread enthusiasm and enjoy time together.

    Role Purpose:
    As part of a medium sized team, our Customer Service team leader will deliver fantastic service & sales through their expertise of our destinations, providing operational & service support to our customer’s pre-departure, during their holiday & after they return home.

    We are looking for people with lots of enthusiasm and drive to deliver a truly amazing service through every stage of the journey, and you’ll need to be flexible, innovative and passionate & can work both in a team and individually.

    Key Tasks:

    - Support the management of the complaint process at Emirates Holidays UK to ensure that all written responses are compiled and sent within pre-determined guidelines liaising with Emirates Airline as and when necessary. -
    - Monitor compensation offers to ensure they are kept within the monthly budget.
    - Ensure that calls, email & Live chat enquiries are handled end to end within the customer service department where possible
    - To oversee our Terms & Conditions to ensure that they conform to the company’s rulings and, to update the T&C’s guidelines and ruling for our Worldwide Ground Handlers to ensure clients are given full assistance in resort.
    - Deal with any Health & Safety issues with clients in resort & assist with ensuring Health & Safety of the resorts and, highlighting and making recommendations where necessary.
    - Give monthly complaint feedback to senior management
    Support the management, mentoring & development our Customer Service team
    - Ensure a process is in place to manage the personal progress of all the customer service team through 121s, training & quality feedback
    - Ensuring that all forms of contact are handled quickly and with a friendly ‘can-do’ attitude, whilst achieving and exceeding service & sales performance targets against key performance indicators.
    - Challenge the status quo, working collaboratively with all departments to improve the way we deliver our customer experience.
    - Using initiative, keep up to date with product changes and personal development to always be one step ahead of the game.
    - You will build relationships with our ground handlers & suppliers to ensure a positive result for our clients
    - In the event of Force Majeure, Crisis or cancellation situations pre or post departure you will play an instrumental role within our “Crisis incident” team.
    - Support & drive our NPS performance
    - Support & drive internal projects and initiatives to improve customer experience

    June 21, 2017 08:48:57

  • Sales Executive- Business Travel Scotland

    Scotland, Undisclosed salary

    Job Description: Barrhead Business Travel is privileged to look after the business travel of many Blue Chip clients throughout the UK and Europe and, due to continual growth and investment, we are now looking for a Sales Executive to join our team and be part of this growing company.

    If you are looking for a break into field sales and have good telesales experience this could be the perfect role for you! Barrhead Business Travel are looking for talented sales individuals to learn their industry and develop into Business Development Managers on a structured career ladder.

    This role will see you learn on the job, with a clear career program that will help you reach the position of Business Development Manager, and further.

    We are looking for people who are willing to generate their own leads, with a willingness to learn, and work towards selling in a face-to-face environment. Our staff receive first-class training so even if you’re new to travel we’ll get you off to a flying start. So long as you have a passion for travel, are a confident communicator and love a target-driven environment, then we want to hear from you.

    This role is the start of a career, not simply a job. We will look to train you, educate you and nurture your drive. It will be target driven, and as your targets grow, so will the rewards. The role will be office based, with the view to become field based after 2 years of exceeding targets.

    Role Responsibilities:

    - Research and create sales leads.
    - Confidently taking enquiries through social media, phone, e-mail and face-to-face
    - Offering exceptional customer service
    - Ensure sales targets are met and exceeded
    - This role will be office based initially, with the view to building to approx. 50% office based and 50% field based appointments
    - Fast paced role for people who want to take their career to the next level

    What we offer:

    - Excellent salary with excellent opportunity to make bonus
    - Excellent training and development
    - Structured career progression to Business Development Manager
    - Generous staff discounts on travel, travel products and services
    - Increased holiday allowance with long service

    June 20, 2017 01:33:31

Reviews of the week


Best place to work

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The Global Travel Group

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Great benefits but hard work

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Great culture to be part of

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Overall good place to work, but don't concentrate on retaining their own staff.

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