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  • Email Marketing Executive North West England

    North West England, Undisclosed salary

    Job Description: Netflights.com offers thousands of air fares covering hundreds of routes taking our customers around the world (and back again)… but we also offer a choice of over 40,000 hotels, in fantastic locations all over the globe… and car hire options with more than 8,500 pick-up and drop-off points available.



    As well as having an easy-to-use bookable website, we also have a team of travel experts that are happy to help our customers with any aspect of their booking – they’re just at the end of the phone. Now, they know the world and have a passion for travel… and they love to share it!



    We are now recruiting for an Email Marketing Executive to join the team based on Preston Docks. In this role you will support the planning, delivery, development and analysis of weekly email campaigns across Netflights and our sister brand Travelbag.



    You’ll help to drive efficiencies in process and improving customer engagement whilst striving to achieve first-class email marketing. You’ll also support development, delivery, and evolution of the eCRM strategy contributing across all areas of multi-channel digital CRM activity to drive long term sales and customer loyalty.



    You’ll become an expert user of our new CRM platform Salesforce Marketing Cloud, helping us leverage the full platform capability keeping us ahead of our competitors in eCRM.





    Job Accountabilities:

    - Assist in the planning and delivery of the email marketing campaign planner
    - Manage the end-to-end process for campaign emails
    - Develop a modular/templated email production system which generates consistency in email design, quickens email deployment and creates efficiencies in the process
    - Adopt and develop a test and learn strategy to optimise email marketing effectiveness;
    - Develop compelling and re-useable email marketing content that drives email engagement
    - Review competitor email campaigns, the competitor landscape and industry developments
    - Write queries in Salesforce to perform various actions
    - Monitor triggered emails and automated campaigns
    - Assist in the development of the segmentation strategy to deliver more targeted and personalised email marketing communications
    - Further develop and enhance existing eCRM programmes through continual testing, learning and analysis
    - Assist the eCommerce team to develop and deliver the overall eCRM strategy in line with the eCRM roadmap
    - Maintain regular email campaign and programme reporting using Salesforce and Google Analytics
    - Develop and refine existing email KPI reports to quicken email reporting and drive further analysis and insight
    - Review CRM KPIs report on a monthly basis and identifying areas for improvement

    January 11, 2018 05:07:04

  • Contact Centre Quality and Systems Trainer North West England

    North West England, Undisclosed salary

    Job Description: Specialising in the travel industry, Kognitiv bring together blue-chip brands and travel content to produce beneficial trading relationships. We have significant growth ahead of us and are looking for outstanding people to come and join us. With offices around the Globe and key operational hubs in Manchester, Hong Kong and Toronto, this is an exciting opportunity to join a rapidly evolving organisation and work for an international business with a collaborative, smart and passionate team.

    Based at our Manchester Operations Centre, reporting to our Head of Training and Development, you will be an accomplished deliverer of training, be it in the classroom or online. You will be experienced and excited about the travel sector and have had previous experience of travel booking systems. You must be highly systems literate; current projects include the implementation a new front end (Digital Trip) and mid-office system(s).

    You will assist in the development of our call quality standard; listen to a schedule of calls per advisor and per brand to fixed monthly kpis; deliver feedback and coach the team to achieve the quality targets set; record ongoing achievements; identify performance issues and learning & development needs and address and/or advise on any necessary changes to the call quality structure and call guide to continually improve. You will also assist in the day to day duties of the department and assist with other training needs. You will be very comfortable communicating with Sales/Service Agents through to representing the function to our senior team.
    You will be responsible for our homebased sales advisor induction programme and expected to promote continuous product learning within our sales team. You will work in partnership with our contact centre management team to drive performance; enhance our customer experience at every opportunity with ongoing product, destination and technical education; and will be targeted to maximize sales.

    January 5, 2018 05:10:24

  • Customer Service Advisors North West England

    North West England, Undisclosed salary

    Job Description: Specialising in the travel industry, Kognitiv brings together brands with consumer audiences and travel suppliers. We have significant growth ahead of us and are looking for outstanding people to come and join us. This is an exciting opportunity to join a rapidly evolving organisation and work for an international business with a collaborative, smart and passionate team.
    We are seeking Customer Service Advisors, to join us in our new state-of-the-art offices, in Manchester Green (easily accessible via rail network, road/motorway access and Metrolink) sitting just 5 minutes away from Manchester Airport.

    We have multiple opportunities available for fluent English speakers as well as those who are multi-lingual in English and Finnish, French or Spanish.

    Summary of the role
    • Confidently answer and expertly handle incoming calls from customers who have questions or queries post reservation
    • Promptly and accurately respond to e-mail enquires within strict SLA’s
    • Process booking administration tasks to ensure accurate and timely customer booking documentation
    • Accountability for the output and quality of your work
    • Positively respond to and resolve customer issues or concerns that may arise pre and post travel
    • Promote additional services to enhance customer travel plans

    January 5, 2018 05:09:04

  • Business Intelligence Manager North West England

    North West England, Undisclosed salary

    Job Description: dnata Travel, part of the Emirates Group, includes the brands of Gold Medal, Travel 2, Netflights, Travelbag, Travel Republic, Global Travel Group and Sunmaster. These brands are based at offices across the UK including London, Kingston-upon-Thames, Chester, Preston, Halifax and Glasgow.



    We are now recruiting for a Business Intelligence Manager to lead the definition & delivery of commercial analytical & reporting solutions, leading a commercially focused agile team that delivers a suite of reports and intelligence to the dnata Travel businesses and provides leadership to the business to improve analytical capabilities.

    Job Accountabilities

    - Provide vision to the business with the aim to driving a data-driven culture through the application of business intelligence
    - Provide expertise on all aspects of business intelligence such as commercial application of reporting & analytics, data modelling, action orientated dashboard & report design, data integration & visualisation platforms
    - Manage, mentor and motivate a delivery team
    - Manage relationships with business stakeholders
    -Support the definition of the BI delivery roadmap and business prioritisation of the roadmap
    - Lead an agile delivery team, ensuring the agreed roadmap is delivered on-time & to a high quality
    - Use agreed delivery processes & tools, ensuring the cross-functional agile team works efficiently & act as an extension of the business
    - Define, document & get approval for designs relating to: high level BI solution architecture, data models, data integrations and data visualisations (reporting & dashboards)
    - Contribute to the definition of and implement data management framework, covering data definitions, quality, access management and operations

    January 4, 2018 02:16:51

  • SEO Executive South East England

    South East England, Undisclosed salary

    Job Description: Emirates Holidays is a part of the Emirates Group, within the dnata Travel division which also includes leading UK brands such as Travel Republic, Gold Medal and Travelbag.



    We are now recruiting an SEO to join our team to support the continued growth of the Emirates Holidays brand, based in Kingston upon Thames.



    This role plays a crucial part in delivering the growth ambitions of the company strategy and will take complete ownership of formulating and executing on-page and off-page SEO and associated marketing strategies.



    You will have a proven track record managing SEO channel and understand how the power of organic rankings to business goals by understanding the bigger picture.



    From an SEO perspective, you will be driving auditing and analysis forward, liaising with development teams on-site to implement technical solutions and working with Emirates Holidays content team and external agencies. The role also involves focusing on B2C communications, ensuring that all content is created and optimised to increase hits and rankings to fit with wider business strategies. The SEO Executive will be responsible for delivering the content and SEO strategies for company websites, working with the third party agencies on content marketing outreach, content creation & optimisation, improving search visibility, on site optimisation and reportin

    January 3, 2018 05:19:32

  • Travel Sales Agent London

    London, £18000 to £30000 per annum

    Job Description: Love travel? Want to be part of a successful inbound sales team?

    Our client, a well-established travel agent and tour operator is looking for an enthusiastic and customer focussed person to join the team. This is a successful growing business that can offer the right person a great career in the travel industry.

    Role Summary

    The focus of the role is to manage inbound calls and online enquiries effectively and accurately, selling and booking holidays, recording of enquirer information and keeping to the team KPIs. The role has a competitive basic salary plus uncapped commissions.

    January 2, 2018 04:50:39

  • Learning and Development Facilitator North West England

    North West England, Undisclosed salary

    Job Description: The Global Travel Group has been inspiring people to run their own travel businesses since 1992 and now has over 350 members. As a member, travel agency businesses benefit from Global Travel Group’s licences and buying power as well as on-going support from the support teams based at our Head Office in Sandycroft, just outside Chester.



    We are now recruiting for a Learning & Development Facilitator to join the team at our Head Office. In this role, you will support and assist the Learning and Development Manager to maximize the performance of the Learning and Development Centre, through the design and delivery of effective training.



    Hours: Full time, 38.75 hours per week (8.45am-5.30pm)



    Key Tasks

    - Oversee the daily organisation of the L&D Centre, including the management of training course schedules and training room bookings
    - Ensure effective administration, delivery and evaluation of courses to member agents
    - Design, implement and deliver ad hoc training courses for different audience groups
    - Review and develop all courses and training material to ensure best practice and efficiency aligned to business strategy.
    - Communicate with and support developmental departments in the planning, development and launch of new projects and enhancements
    - Keep up to date with technology enhancements and developments and deliver courses and develop training materials accordingly
    - Keep up to date with company and industry changes and communicate to relevant parties.
    - Liaise with other departments and managers to improve and maintain accuracy of materials and/or to provide developmental training.
    - Undertake additional duties, projects and offsite training that may from time to time be required.
    - Work independently to seek out and bring new ideas for the L&D department to enhance learning outcomes and the learning experience.
    - Assume manager’s role and responsibilities in L&D Manager’s absence.

    December 11, 2017 03:13:07

  • Customer Service Executive North West England

    North West England, Undisclosed salary

    Job Description: The Global Travel Group has been inspiring people to run their own travel businesses since 1992 and now has over 350 members. As a member travel agency businesses benefit from Global Travel Group’s licences and buying power as well as on-going support from the support teams based at our Head Office in Sandycroft, just outside Chester.



    We are now recruiting for a Customer Service Executive, based in Sandycroft (Deeside). To offer and provide operational support to Stella Travel Services bookings affected by an in resort query or an administrative change in line with business timescales and best practice



    Job Accountabilities:



    Pre Travel Tasks
    •Action over bookings notifications and acceptances
    •Action agent/supplier/colleague enquiries efficiently
    •Update the in-house system with any land/building works or changes to transfers (errata)



    Post Travel Tasks
    •Investigate and offer solutions to all on resort enquiries received from Stella Travel Services clients

    Service
    •Delivery first class customer service
    •Investigate all involuntary changes made by Suppliers and ensure information is correct
    •Communicate clearly, effectively and consistently with all internal and external partners



    Process
    •Follow business guidelines/processes to protect revenue and customer/agent experience
    •Suggest improvements to business systems and processes
    •Identify and resolve any future risk to Stella Travel Services clients
    •Following business timescales and departmental process

    December 5, 2017 10:22:33

  • Complaints Handler North West England

    North West England, Undisclosed salary

    Job Description: The Global Travel Group has been inspiring people to run their own travel businesses since 1992 and now has over 350 members. As a member travel agency businesses benefit from Global Travel Group’s licences and buying power as well as on-going support from the support teams based at our Head Office in Sandycroft, just outside Chester.



    We are now recruiting for two Complaints Handlers, based in Sandycroft (Deeside). You will manage all customer and agent related complaints received by Triton Rooms. Meet agreed business timescales are coordinated and executed efficiently.



    Shift pattern requirement, 38.75 hours per week between 08:00-20:00 Monday - Friday and 09:00 – 18:00 Saturday - Sunday.

    Job Accountabilities:

    •Assess complaints accurately and effectively
    •Communicate professionally with travel agents, customers and third parties
    •Have specific responsibility for managing and resolving complaint, escalation issues from customers
    •Upon receipt of correspondence ensure written acknowledgements are sent in a timely manner
    •Ensure complaints are dealt with during the specified timescales
    •Accurately record any mention of personal injury in complaints and record and send to insurers
    •Accurately record all statistical information as requested by Operations Manager
    •Suggest and oversee improvements to complaints processes and systems

    December 5, 2017 10:16:55

  • Administration Consultant North West England

    North West England, Undisclosed salary

    Job Description: Gold Medal Travel is an award winning tour operator and airline consolidator, based on Preston Docks. Owned by dnata Travel, part of the Emirates Group we sell worldwide travel via our travel agent partners to hundreds of destinations throughout the world. Our products include scheduled flights on may leading airlines, hotel accommodation, car rental, transfers, sightseeing, theme park passes and travel insurance.



    We are now recruiting Administration Consultants - (Customer Contact Centre). You will exceed customers’ expectations on all telephony and email communications.

    Key Tasks:

    •Identifies business issues, and opportunities for business benefit.
    •Provides an excellent customer experience through building relationships to identify and accurately deliver to customer needs.
    •Implements the service strategy for all brands within Preston.
    •Checks with the customer to resolve the relevant issue, enhancing the customers’ experience.
    •Responsible for maintaining customer confidentiality in line with the Data Protection Act.
    •Comply with PCI card handling regulations.
    •Remain up to date with company (and industry) initiatives, products and service changes.
    •Actively seeks to suggest procedural improvements to improve the customer experience.
    •Answering varied queries including invoice issues, commission and VAT information, insurance and any other enquiry relating to the reservation made.
    •Answer and effectively deal with an agreed number of calls each working day.
    •Ensure that call waiting is kept to a minimum.
    •Ensure average handling times are within company KPI’s.
    •Ensure that company and department policies are adhered to at all times.
    •Participate in other specified tasks and assist other departments/teams as required.
    •Demonstrate the brand and core values of the business at all times.
    •Maintains a professional work ethic at all times including when dealing with difficult situations and stressful tasks.
    •Answering calls in line with the company procedures.
    •Communicates business issues, and opportunities for business benefit to line manager.
    •Attend and take an active role in all training/briefings/meetings with team, peers and others when required.
    •Communication with all areas/functions of the GoldMedal business.
    •Works effectively as part of the team and demonstrates the company values at all times.
    •Work across key departments (Sales Centre, Product and Marketing) establishing a professional approach that ensures the coordination and resolution of all issues.
    •Liaise with key colleagues to improve internal communications, practices and promote teamwork throughout the organisation.
    •Actively communicate with customers throughout the journey.
    •Actively communicate with customers in resort to ensure that all elements of the booking are as expected.

    December 1, 2017 01:59:58

Reviews of the week


Great company that really appreciates you!

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An exciting place to work!

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A great opportunity to help build on a well thought out vision.

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Great at a customer facing level but poor management

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