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  • Customer Service Executive North West England

    North West England,Undisclosed salary

    Job Description: Our client has been inspiring people to run their own travel businesses since 1992 and now has over 350 members. As the team grows they are now recruiting for a Customer Service Executive, based in Sandycroft (Deeside). To offer and provide operational support to bookings affected by an in resort query or an administrative change in line with business timescales and best practice.

    Job Accountabilities:

    Pre Travel Tasks
    •Action over bookings notifications and acceptances
    •Action agent/supplier/colleague enquiries efficiently
    •Update the in-house system with any land/building works or changes to transfers

    Post Travel Tasks
    •Investigate and offer solutions to all on resort enquiries received

    Service
    •Delivery first class customer service
    •Investigate all involuntary changes made by Suppliers and ensure information is correct
    •Communicate clearly, effectively and consistently with all internal and external partners

    Process
    •Follow business guidelines/processes to protect revenue and customer/agent experience
    •Suggest improvements to business systems and processes
    •Following business timescales and departmental process

    Finance
    •Record all financial activity and issues relating to loss, compensations, amendments and reclaims on in-house systems and loss/error matrix
    •Investigate and resolve escalated finance queries
    •Record all credit card/compensation/refund transactions

    Team Work
    •Encourage and motivate work colleagues to achieve personal and team targets
    •Offer direction and support to colleagues
    •Feedback to your Senior/Head of Operations any issues in a timely manner

    Other Tasks
    •Emergency Reports and administrative support
    •Escalate any issue that prevents you from meeting the business timescales set
    •Any other task, project or responsibility as directed by the business or the Head of Operations

    May 15, 2018 12:09:59

  • Travel Sales Consultant - Groups North West England

    North West England,Undisclosed salary

    Job Description: Gold Medal Travel is an award winning tour-operator with over 40 years’ experience in tailor-making holidays to worldwide destinations. We offer scheduled flights with the world’s leading airlines, thousands of worldwide hotels, car hire, campervans and many other exciting products around the world.



    We are now recruiting for an experienced Travel Sales Consultant to join the Groups Sales Team in Preston.



    Hours: 40 hours over 5 days.



    Key Accountabilities



    Answering calls in a professional and timely manner
    Delivering outstanding customer service on every call
    Delivering required targets over each trading period
    Maximising all sales opportunities
    Maximising all ancillary sales opportunities. i.e. Touring (extended and day), cars and campervans, transfers
    Actively follows up sales opportunities from quote
    Feedback on pricing issues to sales managers through survey monkey
    Answering sales calls from various brands within the Gold Medal Travel Group portfolio as and when required.
    Minimising losses and errors within the business
    Reading back all details of customers itinerary
    Arrival into work on time
    Adhering to all call centre call etiquettes
    Answering calls in line with the Company procedures
    Always going the extra mile for every customer
    Communicate effectively with customers, internal and external
    Build relationships with our agents by visiting them on the road and working closely with the Key Account Managers.
    To take full responsibility for your accounts and managing these in a professional manner.
    To be able to work under your own influence as well as working as part of team.
    Liaise with airlines to negotiate competitive prices

    April 25, 2018 01:12:42

  • Digital Marketing Executive South East England

    South East England,£18000 to £25000 per annum

    Job Description: Advantec is one of the South’s best-known digital agencies – with a growing team and impressive list of clients. We have a friendly, enjoyable working environment with excellent benefits, plenty of opportunity for career progression – and the chance to work on some exciting, high-profile and successful digital campaigns. They have a strong team of digital marketing specialists who manage campaigns on behalf of clients. As Digital Marketing Executive, you’ll be joining their small but perfectly formed team to support the day to day running of campaigns.

    Responsibilities

    •Supporting the planning and implementation of our client’s digital marketing campaigns
    •Market / persona research and analysis
    •Keen eye for detail
    •Reporting on performance of digital campaigns
    •Planning and implementing aspects of creative content marketing strategies
    •Assisting with the management of email marketing strategies
    •Helping to plan organic SEO growth strategies
    •Helping to manage Google Adwords campaigns

    April 24, 2018 12:31:26

  • Digital Marketing Manager North West England

    North West England,Undisclosed salary

    Job Description: dnata Travel, part of the Emirates Group, includes the brands of Gold Medal, Travel 2, Netflights, Travelbag, Travel Republic, Global Travel Group and Sunmaster. These brands are based at offices across the UK including London, Kingston-upon-Thames, Chester, Preston, Halifax and Glasgow.



    We are now recruiting for a Digital Manager to be the business owner for the digital platforms, you’ll be responsible for maintaining, improving and optimising our B2B websites (Gold Medal and Travel 2) to enhance functionality and optimise traffic.



    You’ll lead the digital & website strategy for Gold Medal & Travel2 through the delivery of a range of in-demand products and services for trade partners via online channels and together with the Tech Product Leadership team, you’ll define the vision & strategy for the website and 3rd party API’s.

    April 18, 2018 11:55:51

  • Head of Product & Contracting London

    London,Undisclosed salary

    Job Description: Oversee the Product team and source direct contracts and new routes to market for the use on all platforms across the company.

    • Source new direct contracts in key destinations and review current contracts to be utilised across all brands of Jetline Travel and ensure contracts and Health & Safety documents are set up correctly, signed and legally binding
    • Introduce new routes to market including re-introduction of Travelzoo
    • Continually source different and exclusive deals for strategic promotions and research new destinations, maximising every sales opportunity
    • Manage a team of product executives to ensure deadlines and KPI’s are achieved.
    • Proof read deals and deliver these within the agreed time scale
    • Manage the loading of exclusive offers, checking for accuracy and correct pricing
    • Conduct competitor analysis and keep abreast of competitor activity
    • Conduct analysis on previous deals for best revenue makers sharing this with your team
    • Write creative sales oriented brochure and advertising copy where necessary
    • Support sales teams in obtaining extra rooms from allocation or requests
    • Manage relationships with suppliers in order to drive the product forward

    April 13, 2018 12:29:08

  • Performance Marketing Manager South East England

    South East England,Undisclosed salary

    Job Description: Travel Republic allows customers to tailor make the perfect holiday. Our customers can choose their ideal hotel, flights, transfers, plus any other travel arrangements they may need, and create something truly special. Something just right.



    As one of the most well-established online travel agents in Europe, with over two million holidaymakers booking annually with us, we take pride in helping our customers book their holidays. It’s what we’ve been doing for over 13 years.



    We are now recruiting for a Performance Marketing Manager, based in Kingston upon Thames. You will be responsible for the management and implementation of performance marketing across Travel Republic’s UK and IE markets. You will support with strategic development and work closely with the Senior Performance Marketing Manager and the Performance Marketing Executive. You will also work collaboratively with internal and external stakeholders to drive sales growth and efficiency from performance marketing.

    April 13, 2018 08:27:09

  • Product Loader North West England

    North West England,Undisclosed salary

    Job Description: Gold Medal Travel is an award winning tour-operator with over 40 years’ experience in tailor-making holidays to worldwide destinations. We offer scheduled flights with the world’s leading airlines, thousands of worldwide hotels, car hire, campervans and many other exciting products around the world.



    We are now recruiting a Product Loader based in Preston. You will be responsible for inputting and maintaining accurate and relevant data onto Gold Medal selling systems, meeting deadlines and KPI’s and ensure SLA’s are met. Provide support to internal users, ensuring high quality customer service at all times. Take responsibility for minimising loss and correcting errors, ensure errors are not repeated. Share ideas and best practise with other data loading colleagues. Carry out audit checks as required.



    Hours: You will be required to work 5 days over 7, Monday – Saturday (1 Saturday in every 2 month).

    - Load data for specific products and destinations to ensure quality guidelines are adhered to, and standards and procedures followed accurately.
    - Meet SLA’s, deadlines and targets set by the Team Manager, taking personal pride in achieving success rates and improving personal performance.
    - Manages changes to both accommodation & auxiliary contracts, understands the impact on the business and to the customer, take necessary action to meet quality standards.
    - Work to achieve brochure deadlines, communicates progress regularly to the relevant product department colleagues.
    - Carry out integrity checks of all loading documents, ensures highest levels of accuracy is maintained.
    - Identifies issues and escalates to the relevant colleague. Work to resolve issues, and pass on knowledge and resolution to other colleagues in the team
    - Supports business changes to auxiliary services.
    - Checks and clears daily auditing findings.
    Actions discounts and offers to support business trading in line with stringent procedures and ensure any errors are rectified and escalated as necessary.
    - Works with colleagues to achieve the department target for reducing loading errors and associated losses.
    - Attends the relevant development events for self improvement and progression.
    Is adaptable to business and procedural changes.
    - Helps to train and coach newer members of the team, offers them guidance and advice.
    - Communicates with internal customers and responds to emails and calls with accurate advice.
    - Provides information, trends and statistics as required by the Team Manager.
    - Communicates effectively in meetings, making a contribution to problem solving and sharing ideas and best practise.

    April 6, 2018 07:07:57

  • Office Manager London

    London,Undisclosed salary

    Job Description: Office Manager
    Wimbledon, SW London
    Full Time Permanent
    Salary: Competitive with benefits

    Our client, an award winning and highly successful online travel agent is looking for a great all - rounder with a positive attitude to run their busy offices in SW London and Portsmouth.

    Outline Description
    As our office manager, you will be responsible for organising all of the administrative activities that facilitate the smooth running of our two offices. You will report to the Head of HR and will be part of the HR team.
    Office Manager Responsibilities
    You’ll be amazing at:
    • use a range of office software, including email, spreadsheets and databases, to ensure the efficient running of the office
    • record office expenditure and track costs
    • maintain supplies of stationery, furniture and equipment & order when necessary
    • maintain the condition of the office and arrange for any necessary repairs
    • liaise with the landlord regarding any building issues / communications
    • receive the post and make arrangements for its dispersal
    • greet visitors and notify relevant managers of their arrival
    • review and update health and safety policies and ensure they're observed
    • carry out desk assessments when needed
    • arrange regular testing for electrical equipment and safety devices
    • prepare documents to put out tenders for contractors;
    • calculate and compare costs for required goods or services to achieve maximum value for money;
    • plan best allocation and utilisation of space and resources for current premises;
    • check that agreed work by staff or contractors has been completed satisfactorily and following up on any deficiencies;
    • respond appropriately to emergencies or urgent issues as they arise and dealing with the consequences.
    • Diary management of meeting rooms and leadership team
    • Organise waste and confidential waste collection
    • Manage issues related to the car parking including space allocation

    April 3, 2018 01:58:12

  • Cost Accountant South East England

    South East England,Undisclosed salary

    Job Description: Travel Republic allows customers to tailor make the perfect holiday. Our customers can choose their ideal hotel, flights, transfers, plus any other travel arrangements they may need, and create something truly special. Something just right.



    As one of the most well-established online travel agents in Europe, with over two million holidaymakers booking annually with us, we take pride in helping our customers book their holidays. It’s what we’ve been doing for over 13 years.



    We are now recruiting for Cost Accountant, based in Kingston upon Thames.



    Job Accountabilities



    Input into detailed process of forecasting and budgeting alongside the Budget and Forecasting Manager
    Build complex financial models that enable detailed, accurate and timely budgets and forecasts
    Provide KPIs which monitor performance against budgets and forecasts
    Communicate in an effective and unambiguous manner to Directors and HODs the requirements for budgeting and forecasting and the implication of performance on the achievement of budgets and forecasts
    Ensure directors and heads of other departments are aware of their budget targets and performance against these targets
    Identify inefficient processes and where possible initiate changes
    Preparation of data and reports for Exec forecast review meetings
    Conducting financial evaluation of new business ventures and opportunities.
    Support business and financial reviews of call centre which are focused on improving performance.
    Support the development of standard reporting across all dnata Travel brands
    Support the implementation and maintenance of a dnata Travel data room in conjunction with the Senior Commercial Analysts.
    Responsible for the development of reporting KPI’s for business units, including emphasis on cash contribution.
    Responsible for the production of the Trading meeting packs with a detailed variance analysis versus Prior Week, Budget, targets and Prior Year.
    Responsible for the production of Ad Hoc reports and presentations as required by the business.
    Production of monthly reporting packs for dnata Travel brands, including P&L, balance sheet & cashflow statement
    Analysis of monthly costs & investigation of variances to budget/forecast
    Assisting with preparation of annual budgets & forecasts
    Ad hoc analysis as required
    Openly communicate and build good working relationships with directors and heads of other departments within the business.
    Communicate effectively with UK and overseas staff and drive improvements in processes

    April 3, 2018 08:24:30

  • Customer Service Executive South East England

    South East England,£18000 to £18000 per annum

    Job Description: Our client is a specialist online ski & cruise travel agency and we are recruiting for Customer Service people who are passionate about delivering the highest standards of service to our customers.

    Due to their phenomenal growth, we are seeking to expand our Customer Service team.

    The post holder will ensure the high levels of customer service are maintained. They will handle calls and emails from customers once their booking is completed and will deal with any additions and alterations to bookings. They will communicate with sales staff and suppliers to rectify any problems which may have arisen. Experience in a similar Customer Service role or in the Travel industry is preferable.

    Reports to: Customer Service Team Leader

    Key Responsibilities:

    • Effectively fulfilling the booking once the sale has been made
    • Answering customer queries by phone and email
    • Resolving problems of customers on holiday
    • Calming and advising customers appropriately
    • Handling of customer complaints
    • Liaising with tour operators
    • Negotiating between our customers and operators
    • Completing additions and amendments to bookings
    • Logging notes of all communication
    • Ancillary Sales and seeking up-selling opportunities
    • Cross-selling clients to alternative holidays
    • Identifying and rectifying causes of problems
    • To undertake any other duties or projects commensurate with the nature and grade of this post as required

    March 29, 2018 07:47:33

Reviews of the week


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Each department is different

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First job in hospitality

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Interesting job

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