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  • Travel Consultant South East England

    South East England, Undisclosed salary

    Job Description: Travel Republic is one of the largest and most well-established online travel agents in Europe and have been successfully helping people book their hotels, flights and other travel arrangements. Our commitment to exceptional value for money, extensive range and solid-gold customer service has established us as one of the most visited travel agent websites. We have received the Best Hotel Booking Website, Best Online/ Call Centre Travel Agent and Best Travel Retailer for Customer Service at the British Travel Awards 2015 as well as Best Agent Website award from Travolution three years in a row.

    We are now recruiting full and part-time Travels Sales Consultants, based in Kingston upon Thames. You will be responsible for selling our range of holidays on the telephone ensuring we increase revenue by successfully converting and maximising every sales opportunity.

    You will be required to work 40 hours per week, 5 days over 7.

    Key Tasks:


    - Offer an effective and enjoyable buying experience for all customers
    - Up and cross sell where possible offering all ancillaries applicable
    - Understanding of selling principles and to be able to close the deal
    - Maintain a positive mind-set to overcome challenges and barriers to selling
    - To be passionate on every call about the brand and the products we sell
    - To be focused and driven to achieve targets

    May 17, 2017 01:27:21

  • Customer Services Executive South East England

    South East England, Undisclosed salary

    Job Description: We know our success is driven by our exceptional people. Our Customer Service Executives combine their expertise and passion to carefully ensure our customers receive a seamless & exceptional service which the Emirates brand is renowned for. We are here to create moments which will last a lifetime.

    Emirates Holidays is a part of the Emirates Group, within the dnata Travel division which also includes leading UK brands such as Travel Republic, Gold Medal and Travel Bag. For career hungry people, dnata Travel is the place for you.



    We believe in being a truly customer and colleague centric business. We expect our Customer Service Executives to really understand our holidays, so you’ll get the chance to visit some wonderful destinations. These trips can be hard work, but you’ll see some amazing things and enjoy really unique experiences. Our office in Kingston upon Thames is focussed and results driven, but lots of fun. Full of likeminded people who want to share knowledge and spread enthusiasm and enjoy time together.



    Role Purpose:



    As part of a small team, our Customer Service Executives will deliver fantastic service & sales through their expertise of our destinations, providing operational & service support to our customer’s pre-departure, during their holiday & after they return home.

    We are looking for people with lots of enthusiasm and drive to deliver a truly amazing service through every stage of the journey, and you’ll need to be flexible, innovative and passionate & can work both in a team and individually.

    May 10, 2017 03:06:10

  • Administration Consultant North West England

    North West England, Undisclosed salary

    Job Description: Gold Medal Travel is an award winning tour operator and airline consolidator, based on Preston Docks. Owned by dnata Travel, part of the Emirates Group we sell worldwide travel via our travel agent partners to hundreds of destinations throughout the world. Our products include scheduled flights on may leading airlines, hotel accommodation, car rental, transfers, sightseeing, theme park passes and travel insurance.

    We are now recruiting Administration Consultants - (Customer Contact Centre). You will exceed customers’ expectations on all telephony and email communications.

    Key Tasks:

    · Works accurately to maximise profit and prevent loss.
    · Identifies business issues, and opportunities for business benefit.
    · Provides an excellent customer experience through building relationships to identify and accurately deliver to customer needs.
    · Implements the service strategy for all brands within Preston.
    · Checks with the customer to resolve the relevant issue, enhancing the customers’ experience.
    · Responsible for maintaining customer confidentiality in line with the Data Protection Act.
    · Comply with PCI card handling regulations.
    · Remain up to date with company (and industry) initiatives, products and service changes.
    · Actively seeks to suggest procedural improvements to improve the customer experience.
    · Answering varied queries including invoice issues, commission and VAT information, insurance and any other enquiry relating to the reservation made.
    · Answer and effectively deal with an agreed number of calls each working day.
    · Ensure that call waiting is kept to a minimum.
    · Ensure average handling times are within company KPI’s.
    · Ensure that company and department policies are adhered to at all times.
    · Participate in other specified tasks and assist other departments/teams as required.
    · Demonstrate the brand and core values of the business at all times.
    · Maintains a professional work ethic at all times including when dealing with difficult situations and stressful tasks.
    · Answering calls in line with the company procedures.
    · Communicates business issues, and opportunities for business benefit to line manager.
    · Attend and take an active role in all training/briefings/meetings with team, peers and others when required.
    · Communication with all areas/functions of the GoldMedal business.
    · Works effectively as part of the team and demonstrates the company values at all times.
    · Work across key departments (Sales Centre, Product and Marketing) establishing a professional approach that ensures the coordination and resolution of all issues.
    · Liaise with key colleagues to improve internal communications, practices and promote teamwork throughout the organisation.
    · Actively communicate with customers throughout the journey.
    · Actively communicate with customers in resort to ensure that all elements of the booking are as expected.

    May 10, 2017 12:34:41

  • Ticketing Consultant 12 months fixed term North West England

    North West England, £16000 to £18000 per annum

    Job Description: Gold Medal Travel is an award winning tour operator and airline consolidator, based on Preston Docks. Owned by dnata Travel, part of the Emirates Group we sell worldwide travel via our travel agent partners to hundreds of destinations throughout the world. Our products include scheduled flights on may leading airlines, hotel accommodation, car rental, transfers, sightseeing, theme park passes and travel insurance.

    We are now recruiting a Ticketing Consultant, you will be responsible for issuing tickets in an accurate and timely manner in accordance with the fare rules.

    May 8, 2017 02:14:56

  • Customer Services Administrator North West England

    North West England, £15000 to £16000 per annum

    Job Description: Gold Medal Travel is an award winning tour operator and airline consolidator, based on Preston Docks. Owned by dnata Travel, part of the Emirates Group we sell worldwide travel via our travel agent partners to hundreds of destinations throughout the world. Our products include scheduled flights on may leading airlines, hotel accommodation, car rental, transfers, sightseeing, theme park passes and travel insurance

    We are now recruiting a Customer Service Administrator – Supplier Amendments. You will be responsible for advising customers of enforced schedule changes, fuel surcharges, ticket deadlines and actioning Galileo queues. You will also action all aspects of an amendment to flight / ground product arrangements following an enforced change. Supporting other areas of Operations as and when required.


    You will be required to work 40 hours per week, 5 days over 7.

    May 8, 2017 01:43:37

  • Recruitment Manager South East England

    South East England, Undisclosed salary

    Job Description: A bit about us…

    WorkAdvisor is a unique online tool designed to support employers to deliver the very best talent in the travel industry and to offer candidates a more transparent view of the working world via anonymous employee reviews. We support the recruitment needs of employers through publishing and, increasingly, traditional search and select.
    WorkAdvisor currently operates in the Travel sector (we do have plans to broaden our market), we specialize in PERM business support roles (Marketing, Commercial, HR, Finance) and Travel Agents. We work for large tour operators and well know Travel Agents.

    Aim of Role

    The aim of the role is to generate profitable revenue by way of effectively managing the recruitment requirements for the Travel sector of the business. You will own the existing client relationships but also support the company to deliver new business for advertising and search and select income. This is a “360” role; resourcing, screening, presenting candidates and managing the process

    May 5, 2017 12:07:52

  • Operations Executive North West England

    North West England, £15500 to £15500 per annum

    Job Description: Stella Travel owned by dnata Travel, part of the Emirates Group. We are now recruiting two Operations Executives, based in Sandycroft, Deeeside. You will ensure all functions within ground product operate efficiently and meet agreed business timescales and best practice. The role includes servicing and assisting travel agent requirements and liaising with hoteliers and 3rd party supplier’s. We are looking for enthusiastic and adaptable applicants who would thrive within a fast pace environment.
    Work within a shift pattern of 38.75 hours per week between 08:00-20:00 Mon-Fri and 09:00 – 18:00 Sat-Sun.

    April 27, 2017 08:56:11

  • Travel Sales Consultants South East England

    South East England, £16000 to £18000 per annum

    Job Description: When Travelbag began back in 1979 we wanted to offer more than just package holidays. And that’s just one of the reasons why we’re still tailor-making to worldwide destinations today.

    We are now recruiting for Travel Sales Consultants to join the teams in Alton and Winchester

    In this role you will maximise sales, turnover and profitability of our products by providing a high quality service, specialist knowledge and salesmanship for all enquiries. You will ensure all enquiries are handled in a professional manner, providing the best possible experience for our customers and ensure they keep returning to us.

    Hours: 37.5 hours per week, 5 days over 7 including evenings, weekends and Bank Holidays.

    Key Responsibilities:

    - Proactively match customer requests to our extensive range of products, maximising all sales opportunities whilst providing a perfect holiday experience.
    - Consistently achieve individual monthly sales targets as well as contribute to the overall achievement of the store targets.
    - Ensure your product knowledge is up-to-date and share this with colleagues.
    - Proactively sell ancillary products e.g. travel insurance, transfers
    - Act as an ambassador to Travelbag. Ensure all customers are greeted and responded to appropriately
    - Ensure excellent customer service is provided to all customers at all times
    - Effectively handle customer complaints to minimise customer dissatisfaction and encourage repeat business
    - Work collaboratively with colleagues to ensure each team member is provided the opportunity to develop and maximize their potential
    - Provide feedback on success of promotional activities
    - Attend, participate in and contribute positively towards team meetings/briefings
    - Recommend constructive improvements to system or working practices

    April 26, 2017 12:25:19

  • Travel Sales Consultant North West England

    North West England, £16000 to £18000 per annum

    Job Description: When Travelbag began back in 1979 we wanted to offer more than just package holidays. And that’s just one of the reasons why we’re still tailor-making to worldwide destinations today.

    We are now recruiting for Travel Sales Consultants to join the teams in Chester (Sandycroft) and Knutsford.

    In this role you will maximise sales, turnover and profitability of our products by providing a high quality service, specialist knowledge and salesmanship for all enquiries. You will ensure all enquiries are handled in a professional manner, providing the best possible experience for our customers and ensure they keep returning to us.

    Hours: 37.5 hours per week, 5 days over 7 including evenings, weekends and Bank Holidays.

    Key Responsibilities:
    - Proactively match customer requests to our extensive range of products, maximising all sales opportunities whilst providing a perfect holiday experience.
    - Consistently achieve individual monthly sales targets as well as contribute to the overall achievement of the store targets.
    - Ensure your product knowledge is up-to-date and share this with colleagues.
    - Proactively sell ancillary products e.g. travel insurance, transfers
    - Act as an ambassador to Travelbag. Ensure all customers are greeted and responded to appropriately
    - Ensure excellent customer service is provided to all customers at all times
    - Effectively handle customer complaints to minimise customer dissatisfaction and encourage repeat business
    - Work collaboratively with colleagues to ensure each team member is provided the opportunity to develop and maximize their potential
    - Provide feedback on success of promotional activities
    - Attend, participate in and contribute positively towards team meetings/briefings
    - Recommend constructive improvements to system or working practices

    April 26, 2017 12:23:07

  • Travel Sales Consultant South East England

    South East England, £16000 to £18000 per annum

    Job Description: OTE £23-£25k in first year

    When Travelbag began back in 1979 we wanted to offer more than just package holidays. And that’s just one of the reasons why we’re still tailor-making to worldwide destinations today.

    We are now recruiting for Travel Sales Consultants to join the team in Brighton.

    In this role you will maximise sales, turnover and profitability of our products by providing a high quality service, specialist knowledge and salesmanship for all enquiries. You will ensure all enquiries are handled in a professional manner, providing the best possible experience for our customers and ensure they keep returning to us.

    Hours: 37.5 hours per week, 5 days over 7 including evenings, weekends and Bank Holidays.

    Key Responsibilities
    Proactively match customer requests to our extensive range of products, maximising all sales opportunities whilst providing a perfect holiday experience.
    Consistently achieve individual monthly sales targets as well as contribute to the overall achievement of the store targets.
    Ensure your product knowledge is up-to-date and share this with colleagues.
    Proactively sell ancillary products e.g. travel insurance, transfers
    Act as an ambassador to Travelbag. Ensure all customers are greeted and responded to appropriately
    Ensure excellent customer service is provided to all customers at all times
    Effectively handle customer complaints to minimise customer dissatisfaction and encourage repeat business
    Work collaboratively with colleagues to ensure each team member is provided the opportunity to develop and maximize their potential
    Provide feedback on success of promotional activities
    Attend, participate in and contribute positively towards team meetings/briefings
    Recommend constructive improvements to system or working practices

    April 26, 2017 12:20:43

Reviews of the week


Great benefits but hard work

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Great culture to be part of

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Overall good place to work, but don't concentrate on retaining their own staff.

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Good perks but morale needs improving

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discover your smile

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